10.0

really awful
Crashes / Fires:
3 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
26,803 miles

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« Read the previous 20 complaints

problem #95

Nov 252019

Cherokee

  • miles
This vehicles had a recall on something that has to do with the transmission- the dealership claims to have corrected the issue. However, the vehicle in question is still having slipping issues. Also just recently I noticed when starting my vehicle with the fob it stays on 30 secs and cuts right back off. The tire feature isn't always correct either it says I need air when I don't. I'd like to know how many other consumers have had the problem with the remote start feature..

- Cincinnati, OH, USA

problem #94

Nov 222019

Cherokee

  • 54,000 miles
The service shifter warning appeared and all lights on the prndm turned red. Vehicle eventually started to stall out and lead to a misfire from cylinder 2

- Westford, MA, USA

problem #93

Nov 252019

Cherokee

  • 49,000 miles
While driving the vehicle the service 4WD light came on and a day later the service shifter light came on. This is in addition to the issues ive been having with the service air bag and the seat belt light that contantly stays on.

- Uniontown, PA, USA

problem #92

Jun 202018

Cherokee

  • 37,000 miles
I bought my car 3/21/2017 and I've loved it up until the recent problems. Since June/2019 when I make a left turn all of the lights on my gear shifter light up and a display of "service shifter" pops up and the only way to clear it is to pull over, turn the car off and start it up. At first it happened randomly, but now it more frequent. I purchased an extended warranty and they told me there is nothing wrong, but now an additional issue has started. Sometimes when all the lights appear when I'm make a turn or getting on the highway even, I've almost been rear ended multiple times because now the car will just shut off!! this is scary and unsafe, but it is my only means of transportation and yes all of my regular maintenance is up to date as well.

- Saint Louis, MO, USA

problem #91

Nov 032019

Cherokee

  • 36,000 miles
When I was pulling into a driveway, a "service shifter" light came on in the instrument cluster, and all the lights in the gear shifter were on. I thought I was stuck, but thankfully, I was able to shift into reverse and park the vehicle and shut it off.

- Federal Way, WA, USA

problem #90

Nov 182019

Cherokee

  • 10,000 miles
Lost power while driving on a city street. Battery light came on. D on the gear shift was flashing. Was able to restart vehicle and travel for about 300 feet and then lost power again. Vehicle would not restart after many attempts. Finally restarted after showing no signs that it was going to. Was able to make it back home without incident which was less than a half mile away.

- Sylvania, OH, USA

problem #89

Nov 062019

Cherokee

  • 29,850 miles
Our lights on shifter have all light up and screen in dash tells up service shifter while drivin, it drives fine but I am afraid that it will lock wheels on highway with my two little kids in the Jeep.we have taken it in 3 times after it happens and all we are told is they have to have the Jeep when shifter acts up and service shifter is on screen.also have had Jeep in service about radio freezes up nothing on screen or steering wheel works and was told the same thing. I am seeing both problem we are having a lot of people are dealing with too.I have called Jeep customer care and was told the same thing and was told the service manager said maybe I need to take it to another dealership and Jeep customer care closed the ticket on the issues.this dealership is larry H miller in Utah.I have 6000 miles left on warranty and I am feeling that the dealship doesn't care to fix the problems. It happened at roy, Utah.

- Syracuse, UT, USA

problem #88

Nov 082019

Cherokee

  • 30,000 miles
Service shift came on dash and red lights appeared next to each gear on the gear shift while driving

- Goose Creek, SC, USA

problem #87

Oct 052019

Cherokee

  • 61,000 miles
I brought a 2016 Jeep Cherokee in July 2017. I was having issues with the car the first month I brought it. Vehicle loses power while driving, engine shuts down, steering locks and the dash lights up with a message that says put vehicle and "park" and then select desired gear.this issues has happened twice once I was at an intersection and the second time I was on the freeway. This has happened 3 times in the last month. This is dangerous and scary as this could have caused a collision. I keep my vehicle up to date on maintenance/service. It doesn't make sense that I am paying a car payment, have less than 62,000 miles on a less than 3 year old vehicle, and having these kind of safety concerns.. today, my car died with no warning on a busy road, gives me approximately 10 seconds to pull to safety before there is no speed/ability to maneuver the vehicle. It is ridiculous that the risk is so high, and the number of complaints listed on line show a serious issue with this among hundreds of vehicles by Jeep and nothing. The dealerships/service continue to make comments like "we were unable to replicate the issue". to be specific: Driving at about 25 miles per hour, straight following a right turn.... lost power. Lights went on the dash, message above appeared. It took two tries to restart to get me out of the middle of the road.I had the car towed to the dealer and they had no explanation for me both times this happened. As soon as they would connect it to diagnose they said the codes would clear and the car was working. Its a waste of money because im going to get the same answer. I just dont know what to do now. This car has but my children and my life in danger. Chrystler and Jeep will not acknowledge the fact they have a major issue with their Jeep engine. I guess Jeep will resolved this issue when someone get in an accident or die.

- Capitol Heights, MD, USA

problem #86

Oct 292019

Cherokee

  • 42,000 miles
Service shifter light comes on while drive. Happens at any speed and on any type of road. Has been an ongoing problem for several months, happening more frequently lately. About 3-4 times a week.

- Fond Du Lac, WI, USA

problem #85

Oct 312019

Cherokee

  • 37,542 miles
When starting or driving the car, the service shifter among many other warnings come on and the car does not function normally after that. It is very sluggish and jerks while accelerating. This has happened while stationary and while in motion. Multiple trips to dealerships and two years later the problem is still happening. I know of many people that are having this issue and the manufactures are doing nothing about it. My family and I do not feel safe in this Jeep.

- Safety Harbor, FL, USA

problem #84

Oct 012019

Cherokee

  • 50,000 miles
I have 2 2017 Jeep Cherokee. Within a few weeks, both have had the "service shifter" light come on. One was under warranty so I took in for diagnosis and repair. Said was wiring harness & bezel. I took the other Jeep in. Same diagnosis, but wanted $107 for diagnosis and more than $300 to fix.after researching this problem I have seen that many, many Jeep have this issue (see carguru.com for some instances). From this research, I have also learned that it's possibly a safety issue with this problem. My husband and I were just driving down the road, and the display for service shifter came on. No previous issues. I was truly scared to drive the vehicle after that!the fact that no recall has been issued is incredible! it's going to cause an accident! and the fact that a lot of Jeep have the similar problem leads me to believe that there is a manufacturer defect of these Jeep. Some drivers who have experienced this have lost control of their steering and the cars cant be put in park. The VIN number for my Jeep with the same problem is [xxx] 4X4, the dates and mileage and speed of travel has been estimated as my husband cant remember the exact dates, readings, etc. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Sherman, IL, USA

problem #83

Oct 092019

Cherokee

  • 44,000 miles
My 2017 Jeep Cherokee has 44,000 miles on it. When I turned it on this morning I got a message that said "shifter service". I hadn't shifted or anything at that point. I drove for about 10 blocks and it stayed on the whole time. I then turned off the car for a few minutes. When I turned it back on, the message had disappeared. I called the dealership and they said it could be something as simple as a loose wire, or as complex as an entire system replacement. I've read online that many people are getting this same message. At this time there's no recall for it.

- St Charles, MO, USA

problem #82

May 152019

Cherokee

  • 18,000 miles
The contact owns a 2017 Jeep Cherokee. The contact stated that the vehicle was purchased approximately a year ago and the battery had been replaced twice. The vehicle was taken to jeff wyler Chrysler Dodge Jeep Ram of ft thomas (859-441-7800, located at 100 alexandria pike, fort thomas, ky 41075) to be diagnosed, but the cause of the failure could not be determined. The manufacturer was made aware of the failure and provided case number: 64737215. The contact was referred to NHTSA. The vehicle was not repaired. The failure mileage was approximately 18,000.

- Union, KY, USA

problem #81

Oct 072019

Cherokee

  • 59,500 miles
Stopped at a stop sign while driving. All the gear selection lights came on along with "service shifter" message on dash display. I had to shut off engine and restart to get them to turn off. Operated normally after that. Dealer says code reader fault says that shifter wiring harness and bezel have to be replaced. Some type of short in wiring. They say it is not covered by warranty. I see other years of this vehicle have been recalled due to this issue. Not sure why not the 2017.

- Kalama, WA, USA

problem #80

Oct 072019

Cherokee

  • miles
Warnings start running through dash, service airbag, service park break, service shifter, shifter lights all light up, Jeep falls out of gear. Has to be shut off and restarted several times to get it to even move, starts all over again. I see this is a common problem and needs to be addressed. Could cause a very bad accident if it occurs on the open road.

- Yukon, OK, USA

problem #79

Oct 042019

Cherokee

  • 20,000 miles
I keep getting a service shifter warning while driving my Jeep. All the lights for the shifter light up (D, N, R and P). I have to pull over and restart the car off to dismiss the warnings.

- Worcester, MA, USA

problem #78

Oct 032019

Cherokee

  • 25,000 miles
2017 Jeep Cherokee started and placed in drive or reverse. All shifter lights come on and dashboard displays message "service shifter" and transmission is locked out. Have to shut down and restart vehicle to clear error message and get transmission to work. This has happened multiple times. Vehicle only has 25,000 miles on it. I see on web blog that multiple owners of 2016, 2017, 2018, and 2019 Jeep Cherokee have same problem. Dealers claim either never seen before (lies), or perform software update, or replace shifter and wiring harness. This does not always fix the problem.

- Fort Collins, CO, USA

problem #77

Mar 202019

Cherokee

  • 38,000 miles
I was going down the road and I heard a ding. I looked at were my mph is displayed and it was showing service shifter and all the lights where the shifter is was lite up.

- Zebulon, NC, USA

problem #76

Oct 012019

Cherokee

  • 36,000 miles
Service shifter warning keeps coming on even after being taken to dealership. All lights on the gear shift turn red and stay on. While this is happening there appears to be a misfire in one of the gears.

- Corpus Christi, TX, USA

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