A SERVICE SHIFTER message appeared out of nowhere, and now all the lights turn on regardless of which gear I'm in. After a quick internet search, it appears MANY people have experienced this exact same issue with various Jeep models. It seems this is an issue the company should take responsibility for and fix with a recall. The parts to replace this faulty design are expensive, and a repair shop cost would be exorbitant.

- Hoover, AL, USA

Service Shifter is displayed every now and then.

- Hannibal , NY, USA

Service Shifter warning light comes on when driving. When put in park and key is turned off will reset but periodically will reoccur. First occurred around 20,000 miles but is becoming more frequent now.

- Farmington, MO, USA

Constantly Randomly Getting (Service Shifter) Notification and all the lights on the shifter light up on the shifter... It Resets when i put it in Park and Stop Engine - When i ask the Jeep Dealer about it they say it must be doing it when i bring it in before the can trouble shoot the problem.... they say they cant check the computer code list and see when its happened and why..... I believe this is a safety problem that should be a Recall and Fixed - Before it Ends up causing an Accident and Death ! And may have already cause Accidents and Deaths !

- Cincinnati , OH, USA

I have had this vehicle since 2017. Over the years the shifter lights have flashed but I turn off the car and it-??s fine. I believe there are electrical issues with these models. Yesterday my car randomly shut off. It could have been due to the heat but it was very dangerous. My brights have gone out and it could be because of an electrical issue. I-??ve had to change my thermostat twice. I will be looking into trading this car out soon. It could be dangerous as I travel often.

- Wichita, KS, USA

I drive a 2017 Jeep Cherokee and have experienced repeated instances of power loss while driving. The vehicle will suddenly jerk, hesitate, or feel like its struggling to maintain momentum, especially at lower speeds or when turning. On one occasion, it felt like the transmission slipped and I briefly lost acceleration, which was very alarming and could have caused a crash if I been merging or crossing traffic. I've also had the "Service 4WD" warning light appear intermittently. I took the vehicle to both a jeep dealership and an independent shop for diagnostics, but neither was able to find an active trouble code. However, the symptoms have continued and are getting worse. After reading about the recent recall (NHTSA Campaign 25V011) involving the Power Transfer Unit (PTU) in 2017-2019 Jeep Cherokees, I believe this may be an issue I am experiencing. At this time, Jeep has not released a fix, and I'm concerned that the vehicle is unsafe to drive until the PTU can be inspected and repaired. This seems to be a known and widespread issue that puts drivers at risk, and I'm hoping this report helps move the investigation forward.

- Benicia, CA, USA

I submitted a complaint about the service shifter that I been having since 2020 right after I finance the car with dealership. The problem continued and it hasnt been resolved even after taking it back for repairing. Recently on 6/24/2025 my car stopped on the expressway, the service shifter came on and also electrical throttle service control. My car started trembling and it would turn on but I couldnt drive it. The expressway road assistance was able to push me out the expressway and in the process my car started to run but shaky still and I was able to get it back home.

- Chicago, IL, USA

I bought my car in 2020, in that same year I took the car to the dealer because "service shifter" light kept coming up. It would come up in moments where I would brake or gas and the car skipped before completing the task. I ended spending $600 for the 'repairments" for it to not get fixed. I took it back again to get it checked out and the dealer said it was fine. Its 2025 now and im still having issues with it and it only got worse. Its more of a rougher skip while braking and gasing, it also does it unexpectedly and I get worry that it might caused a crashed at some point. It has also affected the inital acceleration of the car because I have to push the gas all the way for it to gain momentum

- Chicago, IL, USA

Service shifter alert

- Maryland Heights, MO, USA

When the car is in park, all of my shifter lights turn red and I receive a Service Shifter warning. It does not happen all of the time but over the past day, it has happened when the car is in park.

- Katy, TX, USA

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the battery had drained quickly and failed to retain a charge. The vehicle failed to start. The vehicle was jump-started. The engine oil and check engine warning lights were illuminated. Additionally, the vehicle jolted while driving and while coming to a stop. The contact stated that the Start/Stop system was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

- Camas, WA, USA

Over the past several months, I-??ve experienced intermittent issues with the electronic parking brake on my 2017 Jeep Cherokee. On several occasions, the parking brake activated unexpectedly while I was driving, creating safety concerns and inconsistent vehicle behavior. As of two days ago, the issue became significantly worse. The electronic parking brake activated again while the vehicle was stationary and has since failed to disengage, rendering the vehicle undrivable. I had the vehicle examined by a certified mechanic, who performed a diagnostic test. The results indicated a water intrusion issue that has caused damage to the electronic parking brake module. The mechanic explained that moisture had likely entered the module area, leading to electrical malfunction and failure of the system to release the brake. This is now a critical mechanical and safety concern that requires immediate repair and resolution.

- Richmond, VA, USA

I purchased a 2017 certified pre-owned Jeep Cherokee from a Jeep dealership in March 2020. Starting in late 2022/early 2023, while driving, everything electrical would shut off and stop functioning without warning (dashboard, radio, air or heat if on, lights near gear shift, could not use hazard lights, turning signal, or power windows), and shortly after the engine would die, leaving me stalled in the middle of the street. I would then have to put the car in park, turn the car off and turn it back on. I took it to 2 Jeep dealerships in Michigan where I was living at the time and they refused to look further than scanning the car to determine if any codes appeared and found no codes. This started happening more frequently in summer 2023 and I took it to a dealership in Indiana; no hard codes came up again and they were unable to replicate the issue. They found some worn wiring with the radio and replaced the radio, hoping it would resolve the issue (invoice attached). This issue started occurring again [XXX] more frequently than before (4 times in a 15-minute window) - this time I was on the highway and had no way to signal the cars behind as I could not use the turning signal or hazard lights and the electrical and engine cut off simultaneously without warning, almost causing a serious accident. The car has been at the dealership for 2 weeks now, and they are unable to replicate the issue; therefore, unable to provide a diagnosis. There was a safety recall for 2017-2018 Jeep Cherokees for the PTU (documentation attached), but my VIN doesn't fall within that recall. Therefore, I am filing a safety report to initiate an investigation for this issue, as this is a significant safety risk and has the potential to cause a fatal accident for myself as a driver and others on the road. This is happening quite often with the Jeeps ranging from 2014-2021 per Jeep forums (documentation attached), and no one has found a solution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Indianapolis, IN, USA

While driving, multiple warning alerts appeared on my dashboard, including -??Service Airbag, -?? -??Service Four Wheel Drive, -?? -??Service Shifter, -?? -??Service ABS, -?? -??Traction Control Off, -?? and -??Check Engine Light.-?? Shortly after, the vehicle lost power and became immobile, preventing me from moving it to the side of the road. The parking brake engaged automatically and could not be disengaged. Additionally, the windshield wipers activated without being turned on. These issues rendered the car unsafe and unmovable. I called a tow truck, but the vehicle was towed before it arrived, leading to further costs and complications. The malfunctioning systems pose significant safety risks, including the failure of critical components like the airbag and ABS. The loss of power and inability to move the vehicle caused a hazardous situation, and I was unable to take preventive action. I request an investigation into whether this issue should be considered a recall. The situation raises serious concerns about the safety and reliability of the vehicle-??s components.

- Flat Rock, MI, USA

Issue: Persistent -??Service Shifter-?? Warning on 2017 Jeep Cherokee I own a 2017 Jeep Cherokee, and the -??Service Shifter-?? warning continues to appear even after replacing both the wiring harness and bezel. Despite these repairs, the issue persists, creating safety concerns and frustration. This appears to be a recurring problem for many Jeep owners, yet no permanent fix has been provided. I am seeking further assistance or a long-term solution to resolve this issue. Jeep should address this defect to ensure customer safety and satisfaction.

- Temple, TX, USA

Every so often when putting vehicle in park while running or at start up I get a dash message -??service shifter-?? and all the gear lights light up and I-??m unable to shift out of park. The dealership mechanic has now looked at it three times replacing the shifting bezel, wiring harness, and shift box. The issues still happens almost daily.

- River Falls, WI, USA

There are 3 things: sometimes when I go to start my jeep, it will start and cut off. Secondly: my rear back up camera keeps going in and out. I-??ve had it replaced and it still goes out. Especially if it rains. Lastly, my -??service shifter-?? light pops up randomly while I am driving and all of the lights on the gear shift will light up. It will not let me upload my videos of the screen

- Lake Wylie , SC, USA

The contact owns a 2017 Jeep Cherokee. The contact stated while stopped at a stop sign or at a traffic light, the vehicle stalled. The failure had occurred on several occasions. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the main electrical fuse needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the main electrical fuse needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer again and it was determined that the main electrical fuse needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

- Riverdale, IL, USA

Service shifter warning light

- Roseville, MI, USA

I was driving my vehicle and it lost power going down the highway about 65 mph maybe 70. The power shut off on my vehicle and then it came back on but it was very dim and it say that way for till I got out of it and it was very scary my My cruise control keeps shutting off okay I'm having major problems with my transmission it slips a lot I need to know what to do about that.

- Savannah , MO, USA