10.0

really awful
Crashes / Fires:
3 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
26,803 miles

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« Read the previous 20 complaints

problem #55

Jul 092019

Cherokee

  • 31,250 miles
The "service shifter" warning light has appeared twice in two days. All the lights come on next to the shifter making it impossible to tell what the vehicle is shifted into. Also, this "service shifter" light stays on until you restart the vehicle, making it impossible to see any other gauges while this warning is present. The vehicle is 2 years old and has less than 32,000 miles on it. I have found many similar posts online with this same issue, and no recall has been declared for correcting this.

- Orion, IL, USA

problem #54

Jul 032019

Cherokee

  • 22,000 miles
Car has been in shop numerous time shifter service 3 times alternator engine 4 times, new tires needed at 20,000 miles etc. Stops working shuts off numerous times on highway in motion!!!

- Quincy, MA, USA

problem #53

Jun 172019

Cherokee

  • 27,500 miles
While driving (45-50 mph) dashboard notice states "service shifter" and the indicator lights on the shifter (P, R, N, D) are all lite up. Had to stop, shut vehicle off and then restart. At this point all lights and notice was removed. The incident occurred 3 times within the same day (at various speeds from 5 mph to 60 mph). Reported information indicates a wire harness is faulty at the shifter point. Additionally, the Jeep is loosing power, lights come on and the vehicle stalls. After shutting off the vehicle it can be restarted, but an indicator noise alerts to something not working correctly.

- Braintree, MA, USA

problem #52

May 212019

Cherokee

  • 10,600 miles
Car will not start, has to be towed for service. Fourth time for same problem. They installed new battery but after approx 30 days it happens again. Died one morning backing out of my driveway into street would not start. Towed to dealer. Happened again Friday morning at dealer now.

- Humble, TX, USA

problem #51

Jun 142019

Cherokee

  • 42,000 miles
First my air bag light came on and said service air bag system. Next the seat belt light is on and dings when someone is in the passenger seat even the the seat belt buckled. Now my TPMS light is on without any issues with the air in the tires. This is an ongoing issue they cant resolve.

- Uniontown, PA, USA

problem #50

May 202019

Cherokee

  • 42,000 miles
Service shifter light has come on twice now and we purchased this vehicle 5/17/19. It is a 2017 Jeep Cherokee trailhawk with about 42,000 miles. When this happens everything locks up. All the lights by the shifter where park, reverse, etc are those light S light up in red. You can not see the speedometer so you have no idea how fast you are going. This happen while driving of course, not safe at all!! this happened literally days after purchase.

- Green Bay, WI, USA

problem #49

Jun 202019

Cherokee

  • 2 miles
Driving to work this morning, turn into a busy road and my lights started flashing on the dash and said that you can't shift gears while in motion.. obviously I hadn't done that.. took 3 mins just to get the car to turn off since everything was locked up.. let it sit once off, didn't want to start.. did it again and finally it started and the lights were no longer lit up! do the recall already! obviously with all the other complaints it's a Jeep issue, not an operator issue..

- Wheatfield, IN, USA

problem #48

Jun 162019

Cherokee

  • 32,000 miles
"service shifter" automatically popped on while driving on a public street. Went home was able to reverse and park. Turned off car let it sit for 2-3 mins and it no longer popped on. Dont think it's under warranty

- Ringgold, GA, USA

problem #47

Jun 062019

Cherokee

  • 80,990 miles
Service shifter came on one evening and went off upon shutting the vehicle down and restarting it. The next day woth no warning I was on the highway with my three kids. Suddenly dash flashed 4X4, traction control, ers, auto stop all unavailable and then the transmission just stopped functioning. I was in the fast lane doing 70 mph and had no power what so ever. The rpms went up and I had no acceleration with the gas pedal down. I was able to get to the slow lane but not without causing a rift in traffic, thankfully other drivers were alert around me and let me over once I hit my flashers. The vehicle was acting as if it was stuck between gears. Ot would engage in R, N and P but nothing when I put it in D. called a rollback and per dealership every code that could throw has thrown and at my expense we are starting with entire shifter assembly to the tune of $900 parts and labor. 5 days to get parts in! per service manager, service writer and the mechanic working on my car this is an issue with Cherokee & better yet Jeep is well aware of the issue and doesn't find a need for a recall.

- Clarksville, TN, USA

problem #46

May 312019

Cherokee

  • 23,000 miles
The "service shifter" light keeps going on then off. I have taken it in and had it fixed and it happens again. Looks like a lot of people are having this issue.

- Twinsburg, OH, USA

problem #45

Jun 032019

Cherokee

  • 27,479 miles
Service shifter indicator came on with all lights on the gear shift indicator lighting in red. After shutting the vehicle off, things returned to normal but will probably occur again based on other internet comments about this Jeep problem with their wiring harness.

- Pontiac, MI, USA

problem #44

Jun 022019

Cherokee

  • 41,200 miles
While driving vehicle shuts off with out warning. Start is impossible for 30-45 seconds. No check engine light and no drivability issues before or after vehicle shut down. Has happened twice in the last few weeks

- Sykesville, MD, USA

problem #43

Mar 292019

Cherokee

  • 41,500 miles
For no apparent reason the "service shifter" message appears on the instrument panel blocking most other active driving information and all dots on the shifter housing become red. See pics. This has occurred countless times since we purchased the vehicle in 2018, but does not appear to affect it's driving capability. I have combed through countless Jeep forums on the internet and would say it is a very common problem however with no clear solution. Jeep has failed to address this ongoing issue and I am uncertain of the potential risk I am taking by continued driving of this vehicle and what effect this actually has on the vehicle and its future drivability

- Mansfield, TX, USA

problem #42

May 272019

Cherokee

  • 44,797 miles
Service shifter message came on. All the lights on shifter are red. I was in my drive about too run an errand

- Greenville, NC, USA

problem #41

Apr 072018

Cherokee

  • 20,000 miles
I bought this car brand new Oct 2017. At about 20K miles, on the expressway going maybe 50 mph, the service shifter light came on for the 1st time. All lights on the shifter turned red (park, reverse, neutral & drive). A few times my ac would not run when this light is on. This is very scary when you are on the expressway. I googled the reviews and found that for the past 3/4 years majority of the Jeep Cherokee have this same issue. The light will go off when you cut the engine off and crank it back up. I called the dealership and took it in for an inspection. At that time the 'service shifter' light didn't come on so they said it was nothing they could do. This light has been coming on at least twice a week now. No explanation. Every time I bring it in... the light is not on! there is something wrong here!!

- Jacksonville, FL, USA

problem #40

May 162019

Cherokee

  • 20,500 miles
Service shifter indicator came on with all lights on the gear shift indicator lighting in red. After shutting the vehicle off, things returned to normal but will probably occur again based on other internet comments about this Jeep problem with their wiring harness.

- Brick, NJ, USA

problem #39

May 152019

Cherokee

  • 56,000 miles
When I first purchased my vehicle at 50,000 miles the service shifter came on, we got it fixed no problem. Now I am at 56,000 miles and the service shifter has now come back on. I have read hundreds to thousands of complaints about this problem with Jeep Cherokee and something needs to be done about it. Please recall Jeep Cherokee.

- New Braunfels, TX, USA

problem #38

May 132019

Cherokee

  • 49,000 miles
I was in motion on my way to taking my child to school upon a bridge ramp came to stop sign once I began to move forward after the stop I felt a jolt in the engine as it shifted into gear the service shifter light came on I continued to drive to get to safety and the service shifter light went off. I thought it was just a glitch so I drove my son to school and on returning back home the engine light came on the vehicle started jerking violently and I had to have it serviced. Dutch miller in charleston wv said it was sensor number three and that it was replaced. Not even two weeks later had the same issue had it repaired and just three days ago I have had it repaired again! today just 3 days after repair the service shifter light came back on. Each time the same things happen, the service shifter light comes on, when it goes off the engine light comes on, the radio starts switching from my fm station to an am station for no apparent reason and the vehicle starts jerking violently while driving forcing me to go slower than speed limits on an interstate and even having to pull off the road and my fear is that it is going to cause an accident or catch on fire because I feel that it is a bad electrical system in the vehicle and the dealership I purchased the vehicle from will not assess the issue correctly. I have reached out to the makers of Jeep and they are currently looking into the issue. Today I am sitting at work wondering if I will even make it home in the vehicle that I am paying for that is supposed to be reliable and its not!!!

- Glasgow, WV, USA

problem #37

May 052019

Cherokee

  • 39,000 miles
At 38,000 miles on our new Jeep, the spark plugs are grounding out for some unexplained reason and burning a hole in the bottom of the coil packs boot. Causing the plug and coil packs to burn up. I'm being told it's a manufactures part defect that Jeep hasn't recognized yet. It's happened 3 different times and Jeep won't do anything about it. This problem has almost cost my wife and kids their life, due to getting on the highway and the Jeep starts to misfire!!!!

- Checotah, OK, USA

problem #36

May 112019

Cherokee

  • 21,000 miles
When you crank the car all the red lights come on and it beeps then states service shifter.

- Winterville, NC, USA

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