My car is jerking when driven and enabling the park brake while driving. There is a recall on other similar models. I purchased this vehicle brand new and within the same year, had the engine replaced by the manufacturer due to mechanical issues. Please assist in getting this PTU fixed not at my expense. The dealership is telling me $3k but I feel this should be covered due to other recalls and the fact that this motor was replaced shortly after purchasing the car.

- Grand Rapids, MI, USA

Engine cooler failed again 1 month out of 1 year warranty. Causes coolant to leak everywhere and engine oil. Happens due to colder outside temperatures and warming of the engine.

- Foxlake, IL, USA

Engine oil cooler has cracked and failed 1 month out of 1 year warranty. Cracks due to cold temperatures and warming up engine. Leaks oil all over and engine coolant.

- Foxlake, IL, USA

Orlando Chrysler, Dodge, Jeep Dealership states there is no remedy for this issue, therefore they wanted to charge me $5,749.28 for parts and labor to fix the issue. My jeep is running hot even though there are no leaks. I cannot lock or unlock the four-wheel drive system. Alerts continually being shown on the dash to check shifter and 4x4 not available. This has been going on for almost a year.

- Orlando, FL, USA

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at 75 MPH, the accelerator pedal was depressed; however the vehicle failed to accelerate as intended. The check engine and an unknown warning light illuminated. The contact stated that the vehicle then decelerated to 64 MPH, and the transmission sputtered. The vehicle was taken to O-??Reilly-??s Auto Parts and was diagnosed and DTC: P0303 (Misfire in cylinder #3); was retrieved. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 128,941.

- Saint Clair, MO, USA

Service Shifter light came on dash, all gears on shifter, red lights came on. I was driving at 55 mph and could tell the car wasn-??t accelerating and was slowing down. That-??s when I noticed the Service Shifter light on dash. I was in a lot of traffic and couldn-??t safely pull over, I was almost rear ended by the car behind me. I coasted to the side of the road and turned car off and back on. The light went off. This was yesterday, today I start the car and it starts rough ( which it usually doesn-??t ) and the service shifter light is back on. This is a very serious, dangerous and possibly deadly issue. I was so scared when it happened as I had no control of speed of the vehicle. I see many, many reports on this issue for several years and it shows past repairs have not corrected the issue. A recall should be issued ASAP before someone gets hurt or dies from this very common problem. Customers should not have to pay to repair and issue that has been reported thousands of times for many years. Please give direction on how to get this properly and fully fixed. I am afraid to drive the vehicle for fear of a traffic accident.

- Lennon, MI, USA

Lost power on thruway in 2017 jeep Cherokee, light came on reading"service electronic stability control ", followed by check engine light. Car is not drivable, been sitting at dealership for almost 3weeks now, currently no remedy for safety recall, and no timeline. I have no vehicle at moment, work fulltime, and am still making payments. Was told I can't have loaner car, both by dealership, and Mopar, and am left in disbelief. Vehicle was already inspected by jeep dealership, said their certain its related to recall. My life is upside down currently, am hopeless

- Springville, NY, USA

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the battery had drained quickly and failed to retain a charge. The vehicle failed to start. The vehicle was jump-started. The engine oil and check engine warning lights were illuminated. Additionally, the vehicle jolted while driving and while coming to a stop. The contact stated that the Start/Stop system was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

- Camas, WA, USA

While driving my car it loss power in the middle of the busy intersection the lights got dim in the car while I was at the stop light and the car just shut off I could not put on the hazardous lights or anything to alarm the cars behind me -??I had to call a tow truck driver to move the vehicle I couldn-??t even get the key out of the ignition neither could the tow truck driver -??had the vehicle towed to my home when the vehicle reached my home the car then started back up -??this was dangerous because some could have team into the back of

- Richmond, VA, USA

Noticed the "Service Shifter" Light came on and lights blinking next to the shifter started flashing then the Jeep starting shaking violently and loss of power started to slow the vehicle down, pulled over and shut it off and restarted and drove home- " Service Shifter" light still comes on - we just pull over and shut engine off and restart. Jeep Dealership is no help

- Columbia, ME, USA

I purchased a 2017 certified pre-owned Jeep Cherokee from a Jeep dealership in March 2020. Starting in late 2022/early 2023, while driving, everything electrical would shut off and stop functioning without warning (dashboard, radio, air or heat if on, lights near gear shift, could not use hazard lights, turning signal, or power windows), and shortly after the engine would die, leaving me stalled in the middle of the street. I would then have to put the car in park, turn the car off and turn it back on. I took it to 2 Jeep dealerships in Michigan where I was living at the time and they refused to look further than scanning the car to determine if any codes appeared and found no codes. This started happening more frequently in summer 2023 and I took it to a dealership in Indiana; no hard codes came up again and they were unable to replicate the issue. They found some worn wiring with the radio and replaced the radio, hoping it would resolve the issue (invoice attached). This issue started occurring again [XXX] more frequently than before (4 times in a 15-minute window) - this time I was on the highway and had no way to signal the cars behind as I could not use the turning signal or hazard lights and the electrical and engine cut off simultaneously without warning, almost causing a serious accident. The car has been at the dealership for 2 weeks now, and they are unable to replicate the issue; therefore, unable to provide a diagnosis. There was a safety recall for 2017-2018 Jeep Cherokees for the PTU (documentation attached), but my VIN doesn't fall within that recall. Therefore, I am filing a safety report to initiate an investigation for this issue, as this is a significant safety risk and has the potential to cause a fatal accident for myself as a driver and others on the road. This is happening quite often with the Jeeps ranging from 2014-2021 per Jeep forums (documentation attached), and no one has found a solution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Indianapolis, IN, USA

While driving, multiple warning alerts appeared on my dashboard, including -??Service Airbag, -?? -??Service Four Wheel Drive, -?? -??Service Shifter, -?? -??Service ABS, -?? -??Traction Control Off, -?? and -??Check Engine Light.-?? Shortly after, the vehicle lost power and became immobile, preventing me from moving it to the side of the road. The parking brake engaged automatically and could not be disengaged. Additionally, the windshield wipers activated without being turned on. These issues rendered the car unsafe and unmovable. I called a tow truck, but the vehicle was towed before it arrived, leading to further costs and complications. The malfunctioning systems pose significant safety risks, including the failure of critical components like the airbag and ABS. The loss of power and inability to move the vehicle caused a hazardous situation, and I was unable to take preventive action. I request an investigation into whether this issue should be considered a recall. The situation raises serious concerns about the safety and reliability of the vehicle-??s components.

- Flat Rock, MI, USA

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 15 MPH, the vehicle lost power and stalled. The battery warning light was illuminated, with the message -??Shift to Park or Neutral -?" -??Depress Brake Pedal and Select Gear-?? displayed. The drive indicator light was blinking, and the battery was red. The vehicle was taken for an oil change, and the messages were no longer displayed; however, the failure recurred months later. The vehicle was taken to an independent mechanic, and the contact was informed that the power transfer unit had lost power; the vehicle turned off with the message to shift to park displayed. The contact stated that the failure occurred frequently. The contact stated that the vehicle stopped within 2 miles. The vehicle was then taken to a dealer where it was repaired under an undisclosed recall. The vehicle had not been repaired for the most recent failure. The contact believed that the vehicle should be repaired under NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

- Glasgow, KY, USA

What component or system failed or malfunctioned, and is it available for inspection upon request" PTU How was your safety or the safety of others put at risk? Engine shudders & when trying to slowly move the vehicle it jolts quickly. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, replicated by both an independent service center & a dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Yes, the error message stated that the four wheel drive is unavailable. First date of notice was 2/26/2025.

- Ogden, UT, USA

4wd light has been on along with engine light. Took it to a mechanic but and a problem with cylinder 2 came up and they checked it and everything was fine. t'll sometimes slightly roll in park before perking to a stop. While driving it'll sputter sometimes.

- Martinsburg, WV, USA

The contact owns a 2017 Jeep Cherokee. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The contact stated that there was no warning light illuminated. The contact stated that the instrument cluster was black, and the vehicle also lost power steering functionality. The contact stated that the vehicle resumed full power function and that the instrument cluster and power steering assist returned several seconds later. The contact stated that the failure reoccurred later, and that prior to the second failure the front passenger-??s side window had lowered independently. The contact stated that the vehicle returned to normal operation independently. The vehicle was taken to an independent mechanic. The mechanic reset several functions and advised the contact to take the vehicle to a dealer for additional assistance. The vehicle was not repaired. The contact stated that she had not yet taken the vehicle to a dealer. The contact stated that the instrument cluster had started to flicker intermittently, as if the vehicle would lose power. The manufacturer was not informed of the failure. The failure mileage was approximately 210,000.

- Suisun City, CA, USA

My 2017 has experienced multiple loss of power events( two on the highway!). The vehicle-??s transmission will disengage and I will have to coast to the side of the road. My ignition is still on but have been told previously that my PTU needs replacing. I will have the amber service transmission light illuminated but only after having transmission disengage. This power failure is a extremely serious safety issue- now the local Jeep dealers have -??no fix-?? and I am having to rent a car because of this safety issue.

- Longmont, CO, USA

Have a problem with my call losing all power in my jeep while sitting at an intersection waiting for the light to change. Almost got rear-ended cause my car just suddenly lost power. Power finally came back in 20 or 30 seconds but I had people honking horns and I'm was frazzled. Now I have this Service Shifter error on my dashboard and the PNDR lights all are on and red..Came on Jeep automakers. Do better!!

- Cincinnati, OH, USA

Due to the limit on text characters I have attached the 17-page document explaining the safety issues.

- Sioux Falls, SD, USA

Reference service bulletin 20V-343 / W47 Recall Summary (Differential unit) 2 Speed Power Transfer Unit failed (Transfer Case) PTU My wife was driving down the freeway at 65 MPH when the until failed. This was during heavy rains and while the car was hydroplaning. The four wheel drive system kicked in and then the unit failed. She heard a loud clunk and then unit the unit forced itself into neutral. This could have cause the car to spin out of control, but she was able to recover. Wife did not capture error message that occurred during the incident, but it said something about putting the car in neutral. once she was able to stop in the emergency lane on the freeway she came to a complete stop and put the car in park. She was exiting the vehicle and the car started to roll even though the car was in park. She quickly applied the brakes and was able to engage the ebrake. The car is currently at the mechanic for inspection.

- Ridgefield, WA, USA