10.0

really awful
Crashes / Fires:
3 / 1
Injuries / Deaths:
3 / 0
Average Mileage:
30,909 miles

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« Read the previous 20 complaints

problem #208

Jan 252021

Cherokee

  • 141,000 miles
The shifter says that it needs repaired and all the lights on the shifter are lit up red. When I look it up it shows an active recall but doesn't show anything on this website.

- Gibbon, MN, USA

problem #207

Jan 222021

Cherokee

  • miles
Shifter service - seems to be an ongoing issue with these vehicles. This car at less than 18,000 miles has had thermostat replaced... now it is having shifter issue. Link to complaints - https://www.cargurus.com/cars/discussion-T68742_ds990296

- Longs, SC, USA

problem #206

Jan 012020

Cherokee

  • 19,500 miles
Service shifter warning light comes on consistently. I have been back to the dealer twice while my Jeep was still under warranty, but they couldn't find any problems. The light continues to come on, to this day

- Appleton, WI, USA

problem #205

Jan 152021

Cherokee

  • 44,000 miles
Service shifter light keeps coming on. I just had the ptu changed out! this vehicle is being to feel unsafe and not allowing me to do what I bought it for!

- Las Vehas, NV, USA

problem #204

Sep 122019

Cherokee

  • 27,000 miles
After service shifter recall was fixed it still continues to come on, my shocks are leaking, poofs of smoke come out of my vents, check engine light goes off and on, my heater and air only works sometimes, and I have replaced my battery 4 times. I onlyii

- Los Lunas, NM, USA

problem #203

Jan 092021

Cherokee

  • 20,914 miles
It's 31 degrees here in Alaska and I auto started my vehicle to warm up about 10 minutes. When I shifted gear into reverse I heard a beep come from the warning lights and it said, 'service shifter.' Then I put it back into park and realize all the lights illuminated red on the letters P, R, N, D, -+, I took photos of the warning lights. I just got my car serviced at Chrysler Jeep Dodge anchorage 5th ave. Alaska couple days before this happened.

- Anchorage, AK, USA

problem #202

Dec 242020

Cherokee

  • miles
Vehicle stalls without warning

- Miami Gardens, FL, USA

problem #201

Dec 032020

Cherokee

  • 84,000 miles
Service shifter light came on. Second time this has happened to this vehicle. We have paid to have fixed twice. Same alert both times. Still waiting on part. There are 78 ahead of me. This is a recurring problem for Jeep products. Reading a lot of complaints online. There should be their problem to fix

- State College, PA, USA

problem #200

Dec 182020

Cherokee

  • 29,324 miles
The words "service shifter" comes on my dash. It will not let me clear it. Also all the lights on the shifter turned on and is red.

- St Clairsville, OH, USA

problem #199

Dec 162020

Cherokee

  • miles
Service shifter light will come on & disappear. Dealerships do not know what the issue is.

- Somerville, MA, USA

problem #198

Dec 112020

Cherokee

  • 46,728 miles
Service shifter message pops up constantly and has the last two years. It's random and sometimes it's while I'm driving. Which just happened on my way to a doctors appointment. Luckily I was able to pull into a parking lot. If it comes on right when I start the engine I cannot put my car into any gear. I have to turn my car on and off repeatedly for it to clear. After which the first ten minutes of driving is rough and the car shifts badly. Sometimes acceleration is poor after. All lights on the shifter turn red. Very dangerous

- Tucson, AZ, USA

problem #197

Nov 212020

Cherokee

  • 40,000 miles
Service shifter light comes on while driving and all shifter lights come on (park, reverse, drive, etc. All lit up at once) replacement needed is shifter bezel and wiring harness. Dealer says its a known issue that is not covered by Jeep warranty, but is very common. Vehicle has less than 40,000 miles on it.

- Barnhart, MO, USA

problem #196

Jul 102020

Cherokee

  • 45,000 miles
While driving a light comes on and says to service shifter. Every time it has come on, I pull over and turn the car off and then it will go off. I'm worried because I've heard others and their brakes locking up and getting into a wreck...on the dash reads park. We have also had a light come on the speedometer that blinks and then makes a loud beep beep beep. It does go off eventually. The worst yet is when I went to start the car, the brake locks up and it won't start or turn over. We had to tow it to a mechanic to get it looked at. Finally after trying many things, he replaced the battery and it began to work. Every now and then, it does the same thing, but if I breathe just right it starts.

- Cedar City, UT, USA

problem #195

Nov 172020

Cherokee

  • miles
My 2017 Jeep had just turned over 30,000 miles when a service shifter message appeared on the dash. All the lights lit up on the console where the shifter sits. This happened 4 times in one week. I put it in park, shut it off, restarted it and the message went away. It did it when I first started it. Then it appeared again while driving down the road. The 3 year 36,000 mile warranty ended in August of this year so of course I was required to pay for the shifter bezel and wiring harness to fix the issue. The dealership told me that if I let it go and didn't fix it, eventually, it would not go into gear. Upon googling this problem I see that others are having this same issue with their Jeep. I am upset and wondering why this is not a factory recall issue. I do not believe a 3 year old vehicle with 30,000 actual miles on it should be having this problem. I read many stories similar to mine. It seems like this is something that needs to be addressed! jackie prasnicki

- Big Stone City, SD, USA

problem #194

Nov 222020

Cherokee

  • 68,000 miles
My service shifter light comes on random at any time. Turn off my Jeep and restart it and it goes away. Now my push start button will turn on my dash but when I go to start the Jeep it will just click. Im beginning to wonder if its because of the shifter error. It has to be in park and if all the lights are on then maybe it will keep my Jeep from starting correctly.

- Cherokee Village, AR, USA

problem #193

Nov 182020

Cherokee

  • 20,230 miles
Service shifter lights came on when I put it in reverse from park position

- Franklin, NY, USA

problem #192

Nov 062020

Cherokee

  • 86,000 miles
I hadnt had my car six months and the service shifter light came on. All of the lights on the gear shifter came on. Took had fixed at dealership. They told me it just needed to be reset. Then it happened again a little while later took it back and they replaced the shifter. Now it is happening again. I hav read several people that this is happening to. This needs to be a recall people cant keep fixing this over and over and over.

- Jefferson City, TN, USA

problem #191

Oct 172020

Cherokee

  • 108,000 miles
After starting car in morning, the shifter was put into drive. While shifter was in drive the light beside shifter was blinking. Then a message popped up on the dash saying to put the vehicle in neutral or park. Vehicle was put in park, then back in drive and a check engine light came on, the check engine light code was U0001 for a can C bus. When pushing on the accelerator pedal the car was lagging and did not seem to respond the same as it usually would. Took vehicle to dealer and explained what had happened. The dealership said they could not find the root cause. They cleared the code and let me leave.

- Gulfport, MS, USA

problem #190

Oct 192020

Cherokee

  • 40,000 miles
While driving service shifter comes up on dashboard and all gear lights are lit up. This has been happening since about 6months into owning car. The Jeep dealership says it's not a problem but now my car wont start.

- Waco, TX, USA

problem #189

Oct 172020

Cherokee

  • 17,000 miles
The service shifter light came on with all the lights on the panel staying light. This happened three times in the space of two days, but shut off when the car turned off. Yesterday all the lights stayed on and the screen would only show service shifter. Just went over 17K miles on my 2017 Cherokee. Took it to the dealership, and the mechanic was a bit nonchalant. " don't worry. We see a lot of this. It could be a wire or a fuse or a pin or I might have to replace the plastic and the gear shifter." Left it at the dealership to fix, probably take a week or two to fix according to the mechanic. I was looking at the complaints on this page and it seems like there are numerous for this same issue. Wondering why it has not been recalled yet. I no longer feel safe driving this vehicle.

- Olive Branch, MS, USA

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