10.0
really awful- Crashes / Fires:
- 3 / 1
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 30,909 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Service shifter light displays randomly with PRND all light up. Goes away if you turn the car off remove key and restart. Have taken it to a technician in the past, they said they couldn't tell us anything.
- Lamar, MO, USA
I was driving up bridge in morning rush traffic suddenly without warning lost drive cv axel on passegner side broke and had to be towed. I called 911 and the police tried to put car in drive and car would just roll back and it almost went into the unit. when the car suddenly stopped I was just lucky no one ran into me, I was in the middle of the road & could not move the car.
- Boutte, LA, USA
Not sure
- Brunswick, GA, USA
A message appears on the gauge panel stating "SERVIVE SHIFTER." This started happening intermittently since November 2020. It is now happening every time the Jeep is driven. I am unsure if this will cause a safety issue at some point or not as the car seems to drive normal even with the message.
- Elk Grove Village, IL, USA
This past year my 2017 Jeep Cherokee has started to randomly turn on the Service Shifter light and at the same time all the shifter lights turn red. The transmission starts acting differently as well when it comes on. If I pull over and shut the car off and then turn it back on it will be normal again. I cannot bring this into the dealership as my warranty is no longer available and I will not pay loads of money for them to tell me nothing.
- Buffalo, MN, USA
I have a 2017 JEEP Cherokee North edition. All of the lights lit up on my gear shifter console and then a warning displayed on the dashboard saying SERVICE SHIFTER. I have never heard of this nor has any dealer or mechanic. My car just shut off mid drive, luckily I was pulling into a parking lot. I parked the car and shut it off. After a few minutes I turned the key and no lights were displayed and I drove it home. This was very concerning. If I had been on the highway it could have been dangerous to myself and others. I am afraid of this happening again.
- Oxford, CT, USA
Occasionally when driving vehicle will receive alert to -??service shifter-?? all lights on shifter turn red. I was advised by dealer they have never heard of issue but when I look online there is hundreds of people with the same issue. It is possibility that shifting function can be compromised at any time with this issue.
- Des Moines , IA, USA
My service 4wd light came on 6/22 and I had it replaced m. The dealership where it was done said only a 1 year warranty. Now as of yesterday light is on again with same code so once again PTU needs to be replaced again. I can-??t afford this twice in less than 2 years why can-??t Jeep help solve this or do recall. A lot of Jeep-??s are recalled for this problem except mine why yes I file a complaint back in 6/2022 also this is crazy and I want a call back [XXX] I I-??m out to much money in this piece of [XXX] u sale 2 oil coolers, drive shaft, wiring harness 2 times, popping in the front in since 2018 and got fix then 2 months after the pets warrant expired since popping. I get no help and someone is going to help with this PTU replacement or I will call an attorney INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Pineville, KY, USA
I slide off the road and went into a ditch then rolled a dew times no airbags denied I was upside-down Bach shoulder head injury and left leg all on the left side.y mirror wouldn't call 911 I have photos
- Williamsport, PA, USA
I keep getting a -??service shifter-?? message on my dash board and ask the great lights light up. When taken to get inspected or fixed, the message disappears and nothing can be done. When they check the car, no error codes pop up. But I keep getting this message and I-??m not the only one.
- Glendale, AZ, USA
Service shifter notification/warning comes on randomly. When this warning is on, all of the lights on the gear shift light up (p, r, n, d). The engine feels like it is slipping, and the vehicle will drive slowly & is very loud. The gas pedal can be pressed completely to the floor and the car will not accelerate fast enough. The airbag and parking braking notification flash as well. Check engine light comes too.
- Seaford, DE, USA
A few months ago, I was at a slow speed, looking for a parking space, when I set the car in parking it made a weird noise and did not stop. After that issue, an indicator light appeared on the board: SVC-4WD. After this, the indicator light came on almost every day. I took the Jeep to the auto repair shop where I usually go, they ordered the piece and had to wait for weeks. I saw on this website that this issue has a recall in several units. I just hope I can get a refund. I'm attaching the invoice.
- Wilmington, DE, USA
As I was driving all the lights on my [XXX] gear lit up. On my dashboard, it said service shifter. Well, I continued driving. My truck started to slow down a D kept flashing on my dashboard. I had to pull over to the side as the truck was coming to a complete stop. I turned off the ignition waited a few minutes. Turn my truck back on and I was back on the road. I-??ve heard lots of complaints in regards to the shifter, but there-??s no recall for this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Conyers , GA, USA
I purchased 2017 Jeep Cherokee from Jim Riehls Friendly dealership 2/2022. On 5/2023, the parking brake engaged while I was pulling out of my driveway and I blocked on coming traffic in my neighborhood. Called a tow truck and took to my mechanic (Kay's Auto Shop). They recommended taking to Jeep dealership as needed "a code check for electronic park brake failure". Jeep was able to drive to dealership. Dealership evaluated Jeep and asked if I had "driven into a lake"? There was water under the rear mat in spare tire area from unknown leak. I have never seen or heard a leak from sunroof or rear hatch. Dealership offered to fix problem but would be charging me to find leak. Representative said up to $4,000 and not guaranteed. I drove Jeep home. When I went to drive to doctor's appt., parking brake was engaged again. I am a 58 y/o new widow and I don't trust this vehicle. I believe it to be unsafe and unreliable. I have documentation and pictures for your review. Thank you for your careful consideration.
- Attica , MI, USA
Shifter Service message appears on dash while operating vehichle. All lights for transmission position are lit up at the same time. This occurred during "normal" operation of vehicle.
- Baxter, IA, USA
Service shifter light keeps going on after having shifter replaced 1 year ago
- Fallbrook, CA, USA
Service shifter light
- Odessa, NY, USA
Service shifter
- Auburn, IN, USA
When starting my jeep my service shifter light comes on. I shut my engine of and the light goes off. Next morning start my engine service shifter light come on. I have to restart my jeep 5 times before the light goes off. I've called a jeep dealership and they inform me that I'm the third person within the last week to inquire about this information.
- Sikeston, MO, USA
- Black Rock, AR, USA