My car is jerking when driven and enabling the park brake while driving. There is a recall on other similar models. I purchased this vehicle brand new and within the same year, had the engine replaced by the manufacturer due to mechanical issues. Please assist in getting this PTU fixed not at my expense. The dealership is telling me $3k but I feel this should be covered due to other recalls and the fact that this motor was replaced shortly after purchasing the car.

- Grand Rapids, MI, USA

I was driving and my service 4wd light came on. Took vehicle to dealership i bought it from and they done a test on it. It came back saying PTU, power transfer unit went out on it. This is what engages the 4 WD in it. I told them I seen Jeep had recalls on 2017 Jeep Cherokee like mine and they told me my vin number wasn't on list. I called Chrysler Jeep and was told the same story that my vin wasn't on list. I did receive a case number of [XXX]. I then contacted the Ohio Attorney General-??s Office in Columbus Ohio and they contacted Chrysler Jeep and got no where with them as well and was told my vehicle vin number isnt on recall list. I was given a case number there [XXX] and then was told to contact you. The dealership ordered the part for my Jeep but they said its not available right now and they dont know when it will come in. Its gonna cost me $3989.24 + tax to repair it if or when the part comes in. IF THERES PROBLEMS GETTING THE PART TO FIX MY VEHICLE, WOULDNT IT APPEAR THAT CHRYSLER KNOWS THE PARTS ARE GOING BAD IN THE VEHICLES INCLUDING ALL VIN NUMBERS INSTEAD OF JUST A CERTAIN VIN NUMBER "?" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Logan , OH, USA

I purchased a used 2017 Jeep Cherokee Trailhawk in March 2025 for $13,000. Four days later, the transfer case failed while driving, leaving me stranded in traffic and requiring a tow. The dealership replaced the transfer case using a used part, but did not disclose that to me at the time. Roughly four months later, the vehicle failed again, this time grinding gears and failing to shift properly out of Park or into Drive. It began rolling forward while supposedly in Park, and now requires the emergency brake to be engaged at all times to prevent it from moving. This makes the vehicle unsafe to operate or park and creates a serious safety hazard for myself and others. There were no dashboard alerts or warning lights before either failure. The most recent symptoms appeared suddenly in July 2025 and have persisted. The initial failure was confirmed by the dealership, but I have not had the second failure diagnosed due to lack of trust in the dealership's work. The issues are plainly visible and reproducible. The vehicle has not been inspected by the manufacturer or insurance representatives. I have filed complaints with the New York Attorney General, DMV, and BBB. I later discovered that an open NHTSA safety recall on the powertrain was issued before the date of sale, but the dealership had me sign a document stating there were no recalls and failed to disclose this recall entirely. I am working with a lawyer and seeking resolution through consumer protection laws and formal complaints.

- Auburn, NY, USA

The vehicle has excessive clicking in the rear. Shifter service light required light on dash. Went to dealership and got diagnosis. They Found Left rear Axle at differential has excessive movement. Rear drive shaft center bearings are loose. Both recommend replacing rear differential. I have quotes from two different auto repair places including jeep dealer service. Vehicle only has 50k miles on it and is driven only around town. I am the original owner. I strongly believe that this issue is connected with the Recall 01C/W47. I feel my vehicle is unsafe to drive and the out of pocket cost is extremely high for a repair on a vehicle with such low mileage.

- Eugene , OR, USA

Vehicle suddenly loss power while driving and not accelerating properly. Had vehicle to stop stopped while driving and message appear where I had to put car in park before I could move again. I continue to have acceleration issues.

- Mcdonough, GA, USA

It says service shifter and then every gear lights up meaning park, drive, reverse and netural are all lit

- Southern Pines , NC, USA

I bought my car in 2020, in that same year I took the car to the dealer because "service shifter" light kept coming up. It would come up in moments where I would brake or gas and the car skipped before completing the task. I ended spending $600 for the 'repairments" for it to not get fixed. I took it back again to get it checked out and the dealer said it was fine. Its 2025 now and im still having issues with it and it only got worse. Its more of a rougher skip while braking and gasing, it also does it unexpectedly and I get worry that it might caused a crashed at some point. It has also affected the inital acceleration of the car because I have to push the gas all the way for it to gain momentum

- Chicago, IL, USA

Service shifter alert

- Maryland Heights, MO, USA

Car lose power while driving to work gears would not change. Car rolling in highway.

- Winston Salem, NC, USA

I purchased a used 2017 vehicle in late 2024, and within a few months it became inoperable due to an open safety recall. I was driving on the highway with my children in the car when the vehicle stopped accelerating, putting mine and my children-??s lives at risk. It was then confirmed the PTU is faulty at falling under the recall known as 01C. Via a local dealership service department. I have not had my vehicle since February of 2025 (it is now end of May 2025) The manufacturer has acknowledged the recall but has not provided a repair timeline, and the vehicle has now been out of service for over 90 days. They have denied my buyback request despite there still being no fix/resolution. To maintain transportation, I have had to rent a vehicle out-of-pocket and wait for reimbursement which has not been timely and has resulted in significant ongoing expenses causing immense financial hardship. While I was initially told I would be reimbursed weekly, the reimbursements have been inconsistent and delayed. Recently, the manufacturer changed its reimbursement parameters, requiring weekly in-person visits to the rental provider to obtain an -??official receipt-?? -?" adding more logistical and financial strain.

- Davisburg, MI, USA

Power Transfer Unit 4 wheel drive system PTU Motor Component System Operation Obstructed or Blocked

- Hollywood, FL, USA

i was driving and making a right hand turn my car just shut off I was in Drive and it would not go. I had to shift to neutral and restart the car. This is not the first time its happened. Also my service shifter light comes on and my shifter is all lite up.

- Bentleyville, PA, USA

Rear end noise in turns.

- Midlothian, VA, USA

Safety Recall in January 2025, it is now almost May 2025 and still no remedy has been made.

- Ogden, UT, USA

Issue: Persistent -??Service Shifter-?? Warning on 2017 Jeep Cherokee I own a 2017 Jeep Cherokee, and the -??Service Shifter-?? warning continues to appear even after replacing both the wiring harness and bezel. Despite these repairs, the issue persists, creating safety concerns and frustration. This appears to be a recurring problem for many Jeep owners, yet no permanent fix has been provided. I am seeking further assistance or a long-term solution to resolve this issue. Jeep should address this defect to ensure customer safety and satisfaction.

- Temple, TX, USA

Every so often when putting vehicle in park while running or at start up I get a dash message -??service shifter-?? and all the gear lights light up and I-??m unable to shift out of park. The dealership mechanic has now looked at it three times replacing the shifting bezel, wiring harness, and shift box. The issues still happens almost daily.

- River Falls, WI, USA

Notification of "Service Shifter" light came on. After reading other reviews this is a common problem and not easily diagnosed. Other vehicle owners noted that the car will just stop while in drive and moving! Is this a major safety issue. Others states this is a recall item? Please advise.

- Palm Harbor, FL, USA

There are 3 things: sometimes when I go to start my jeep, it will start and cut off. Secondly: my rear back up camera keeps going in and out. I-??ve had it replaced and it still goes out. Especially if it rains. Lastly, my -??service shifter-?? light pops up randomly while I am driving and all of the lights on the gear shift will light up. It will not let me upload my videos of the screen

- Lake Wylie , SC, USA

4wd light has been on along with engine light. Took it to a mechanic but and a problem with cylinder 2 came up and they checked it and everything was fine. t'll sometimes slightly roll in park before perking to a stop. While driving it'll sputter sometimes.

- Martinsburg, WV, USA

My JEEP vehicle currently has a safety recall. My car has been in the shop for two months with no update with the recall. My vehicle currently is in the shop and is not drivable due to the PTU failure. I am currently waiting for the recall remedy. I need my vehicle for work and it is very upsetting having to wait months for repairs.

- Missoula, MT, USA