The "Service 4WD" light came on. Upon inspection, the dealership found a problem with the power transfer unit, which lines up with the recall. I have been informed by the dealership that the replacement part may not be in until May of 2025 due to a backorder.

- Centennial, CO, USA

Service shifter warning light

- Roseville, MI, USA

I am not sure what is failing but I was driving on the highway when all the sudden it lost power and when I pressed the gas to try and get back up to speed it acted like there was no power at all the started to kick in very slowly. This was extremely dangerous and when I got off the highway it did it more again. I believe this would fall under the PTU recall but I've looked, and it's not listed as my vehicle is included in the recall.

- Joplin, MO, USA

I had my 2017 Jeep repaired at the mechanic on January 30. I drove it straight home from the mechanic and within five minutes the vehicle was engulfed in flames. The service provided was tires, struts control arms, and of course placing the tire sensors on the car, no electrical work and no prior incidents of electrical concerns. The car is a total loss. It started in the engine compartment. I'm sure and burned all the way through the backseat.

- Temecula, CA, USA

I was driving on the highway and I lost the ability to accelerate after getting a pop noise and was forced to pull over. The car had begun to rev up on its own then I wasn't able to accelerate at all, I could hear the engine moving but the wheels weren't getting power. I had the vehicle towed to a dealership ship and authorized payment on all the necessary inspections to determine if the incident had to due with the ptu recall. The service department said it's most likely the recall but I'm out of luck because they can't officially say it is because then they works have to provide me a rental. They then tricked me into going to the dealership to look at cars that weren't there and tell me I need to call there customer service line, after almost a month of trying to get any information out of them I finally got an email back saying nothing and thanking me for being a loyal customer! The car has been out of commission for almost a month now and it's effecting my ability to do my job and live my life. I'd appreciate a rental until this is resolved but would prefer for them to buy out the pre-incident value of the car so I can move on with my life. The incident is very clearly what is stated in the recall notice for my 2017 Jeep Cherokee.

- Lombard, IL, USA

My car shuts off when I go over little bumps and light comes on saying press break and shift into park. Then it doesnt start right away but eventually starts again. Also when I go over little bumps my interior lights turn on.

- Oceanside , CA, USA

4wd not working and now the speedometer keeps blinking

- Omaha, NE, USA

Driving on the highway I was alerted with a warning on my dashboard display to "Service Shifter". At the same time all of the gear symbols illuminated red and stayed on. I did a web search regarding this issue and found this is happening to a very large number of Jeeps like mine and suggesting I fill out this form.

- Michigan City, IN, USA

Service shifter light

- Greenfield, WI, USA

LIGHT ON CLUSTER APPEARS "SERVICE SHIFTER". THE LIGHT COMES ON RANDOMLEY. WILL APPEAR 5 TIMES IN ONE DAY AND NOT SHOW UP FOR MONTHS. I HAVE READ ON LINE THIS IS A COMMON ISSUE WITH 2017 (AND OTHER YEAR MODELS). i HAVE TAKEN TO HAVE THIS WARNING LIGHT ADDRESSED BUT CAN NOT MAKE IT COME ON. AS I SAID, ITS RANDOM. WITHOUT LIGHT BEING ON REPAIR SHOP DOES NOT KNOW HOW TO ADDRESS IT. THIS "SERVICE SHIFTER LIGHT" HAS BEEN SHOWING UP FOR OVER 2 YEARS.

- Arlington, TX, USA

I need to replace the power transfer unit already on a vehicle with 70,000 cost $3500 there are 850 PTU on backorder with no ETA this is not acceptable I-??m told to drive my vehicle until I can-??t or buy a new vehicle. I READ ONLINE THERE WAS A SAFETY RECALL W47 / NHTSA 20V-343 but I received no notification. Any help would be appreciated. Thank you.

- Portland, ME, USA

UNKNOWN Airbags did not deploy when struck by a semi that crossed the median and hit me then pinned me against guardrail that was also damaged/destroyed.

- Jackson, OH, USA

Service shifter light goes on just put a lot of money in this car and nothing but a problem

- Cleveland, OH, USA

I closed the trunk door but the indicator on the dashboard is still saying that the lift gate is open. I checked to make sure that nothing was blocking it's way. There was no prior indications.

- Ray City, GA, USA

After starting my Jeep and driving it down the road for about 10 minutes the dashboard gave a warning to(service the shifter) all lights illuminated red. I pulled over and turned the Jeep off and it went away but has done it several times since and also happened multiple times before. I bought the car used and no warranty-??s. Multiple people have stated online that they are having the same issues. Along with transmission having problems also. Please help us out and put out a recall. Apparently it-??s a concern due to all the people reporting it online.

- Black Rock, AR, USA

Service shifter light displays randomly with PRND all light up. Goes away if you turn the car off remove key and restart. Have taken it to a technician in the past, they said they couldn't tell us anything.

- Lamar, MO, USA

I was driving up bridge in morning rush traffic suddenly without warning lost drive cv axel on passegner side broke and had to be towed. I called 911 and the police tried to put car in drive and car would just roll back and it almost went into the unit. when the car suddenly stopped I was just lucky no one ran into me, I was in the middle of the road & could not move the car.

- Boutte, LA, USA

Not sure

- Brunswick, GA, USA

A message appears on the gauge panel stating "SERVIVE SHIFTER." This started happening intermittently since November 2020. It is now happening every time the Jeep is driven. I am unsure if this will cause a safety issue at some point or not as the car seems to drive normal even with the message.

- Elk Grove Village, IL, USA

This past year my 2017 Jeep Cherokee has started to randomly turn on the Service Shifter light and at the same time all the shifter lights turn red. The transmission starts acting differently as well when it comes on. If I pull over and shut the car off and then turn it back on it will be normal again. I cannot bring this into the dealership as my warranty is no longer available and I will not pay loads of money for them to tell me nothing.

- Buffalo, MN, USA