10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
32,333 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2017 Jeep Cherokee:

Unsubscribe any time. We don't sell/share your email.

problem #6

Jul 012022

Cherokee

  • miles
Indicator lights are shown on dash include gas cap, seat belt and engine. All gear lights display red when driving and states to service shifter. Dash displays service engine soon. Service air bag system. Seat belt will constantly ding even though it is buckled and will not stop dinging. Replaced gas cap, but indicator light continues to display on dash. Strongly believe there are electrical issues causing theses defects. Took to local dealership and they performed an update, but the indicator lights started to display again the following day, along with the constant dinging from the vehicle not being able to sensor the seat belt being buckled. This has been happening for over a year now and no one seems to be acknowledging there is an extreme safety concern with this vehicle. Strongly believe it is due to the fact of being at fault and not wanting to correct the defects without compensation. Plus there is an abnormal sound when accelerating since these issues began and are continuous. If you-??re an attorney reading this, please find me through my vin #. I-??m tired of dealing with these issues and willing to take legal action to resolve these issues. Will never buy a Jeep again. Thanks.

- Pooler, GA, USA

problem #5

Sep 142021

Cherokee

  • miles
Initially started with parking brake coming on and it took 15 mins of pushing and pulling the button/switch and turning car on and off. Then service air bags light came on. Next was saying passenger and driver seat belts not buckled even tho both were buckled. Then abs light came on. Mechanic determined it was OCR sensor located under center console. Apparently can only get part from jeep and its $400. Ordered and the Jeep wont recognize it so replacement had to be ordered. Now tire pressure light is on as well. Says front driver and rear passenger are low even tho all tires are at 34psi. The seat belt dinging is constant even tho belts are buckled. I have no cruise control. Over past 2 weeks have had the parking brake issue twice. The rest of issues are constant. So now driving around waiting on part with constant worry my parking brake will engage. Other issues are inconvenient and annoying but the brake and airbags are saftey issues. Also my odometer blinks constant too.

- Logansport, IN, USA

problem #4

Oct 242019

Cherokee

  • 83,000 miles
While picking up my oldest child from school, my three year old toddler reached the shoulder safety belt located in the center seat (next to her car seat on the driver side) and it got wrapped around her neck and nearly strangled her. My child yelled for help. I got out of the drivers seat and ran to her aid and immediately put my fingers between her neck and the belt. I screamed for help. Several adults came to aid and the seatbelt would not let up. Every movement and attempt made to get it to release made the belt tighten even more around my child's neck. The seatbelt had to be cut in order to stop the horrible situation that occurred. The car was in park when this occurred. My child had neck swelling and some bruising from the incident. Had my child been non verbal and not able to get my attention, there is a significant chance she would have died. There is no reason a toddler should be able to reach the shoulder strap while in her car seat harnessed. The seatbelt would not let go. It remained locked and with every movement of my child (my child was panicking and moving) it would tighten further. A child that age does not know of the dangers of seatbelts and there needs to be a safety precaution in place for this kind of situation. I believe the seatbelt is defective and even so there should be some sort of release button for the middle shoulder strap.

- Vail, AZ, USA

problem #3

Jun 142019

Cherokee

  • 42,000 miles
First my air bag light came on and said service air bag system. Next the seat belt light is on and dings when someone is in the passenger seat even the the seat belt buckled. Now my TPMS light is on without any issues with the air in the tires. This is an ongoing issue they cant resolve.

- Uniontown, PA, USA

problem #2

May 152019

Cherokee 4-cyl

  • 28,000 miles
My husband and I were involved in a 4 car pile up on the 3 lane highway. Traffic abruptly stopped several cars in front of us on the highway and cars were swerving to miss the traffic stopped. The 2 cars in front of us and our car were all able to get stopped without hitting each other. We were stationary (stopped) when we heard squealing tires and were rear ended by a F250 hauling a trailer full of firewood at a high rate of speed. This truck then pushed us forward into the vehicle in front of us. Which then pushed that car into the vehicle in front of it. So, our vehicle was hit from behind and then in the front. There is severe damage to the vehicle, and it has been deemed a total loss by insurance. My concern is that not one airbag deployed during this accident. In addition, the driver's side seat belt did not lock properly. It was pulled almost all the way out and then locked. My husband is not a big guy so it should of locked rather quickly and not at the end of the belt. As a result, of the malfunctioning equipment my husband flew forward hitting his face and chest on the steering wheel. He did sustain injuries to his face and body from the accident. I would like to request that the airbag and seat belt issued be looked at. It does appear that some other Jeep models of the same year have some recalls for air bag issues. I have included pictures of my damaged vehicle and the seatbelt. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Creston, OH, USA

problem #1

Apr 222019

Cherokee

  • 41,000 miles
Seat belt buckle button cracks with use of a child car seat -rear facing

- Yonkers, NY, USA