This is a known problem, and we believe Chrysler is not acknowledging the problem and taking responsibility for a design deficient. Refer to Service Bulletin Number 08-054-18 REV. A.

Apparently, the bezel was redesigned because it was replaced with a new parts number. We had purchased an extended warranty, but our dealership said it was not covered under our plan.

We took our vehicle to another repair shop and had toe replacement bezel and harness installed. Our mechanic said Chrysler should have covered the repair, as it is being seen in many 2015-2018 Jeep Cherokee models and obviously is an engineering fault.

This is the 2nd time that I had the following error message(s)show up at the same time: Service Parking brake; Service tire pressure monitoring service; service transmission; and check engine light all at the same time. Last time it was covered under my extended warranty this time I'm 8,000 miles outside of the warranty. This time when I pulled out into traffic the car would not go and almost cost me my life. I took the car to the dealer (it only stopped going a total of six times before I could get it there). I had to rent a car for the week and I still have not heard from the dealer.

My service adviser said that all jeep Cherokees made in 2015 and 2016 (which could include my 2017) have had this problem. This should be a nationwide recall and Jeep should be required to fix it at no cost to the consumer. The adviser told me that it took them forever to figure out what the problem was.

Napleton Mid Rivers Chrysler, Jeep Dodge has had my car since 3/4/20 and I still don't have any idea of what the underlying cause is on my car.

This is the 3rd time I have had a shift error message. I was at the store and smelt a oil or transmission smell not sure. I drive out of the parking lot and the shift error light came on and the car shifted into low as I pulled into my work parking lot (a block from the store). I had it towed to a Jeep dealer. The next day I called them and was told the shifter got wet. Thee shifter is where the cup holder are. I asked isn't this water proofed since the cup holder in right there in the same area as the shifter He said no. The part they need is on back order with no idea when the part will be in. I have a loaner but they are not sure how long I can keep the car. This is the 3RD time this has happened. in 2 1/2 years. My lease is running out and I'm NOT buying this Jeep.

I got a Jeep Cherokee brand new off the lot. Within 10,000 miles I started having issues. They were just annoying. Then I was on my way home from work, the shifter lit up like a Christmas tree and said Shift to P and put in gear. Mind you I was driving when this occurred. Everything locked up. Luckily there was no snow on the roads or other cars, otherwise I would have been dead. I have a video of my problem. Stopped the car and when I turned it back on the message went away.

Two days later is comes on again, this time when I am on the highway. I manage to coast off the 75mph road and turn my car off and back on. At this point, I am beyond annoyed. I then get a check engine light on the next morning. It turns out a sensor died. I go to get it checked out under warranty and they refuse to pay for it.

I ended up paying $400 out of pocket for a temperature sensor and a new wiring harness (they said the shifter issue was totally electrical and completely my fault). They also said no one has those issues with these vehicles. Oh they were mistaken.

Today April 3rd it stalled out a third time and almost killed me at an intersection. I have another video of what it is doing. It did not want to restart. It ran rough and then came around. Never will I buy a Jeep again.

Hello fellow Cherokee Lovers,

My 2017 Jeep Cherokee Trail Hawk is now in the shop for a reoccurring issue, which causes the transmission to get stuck in 4th gear, as per manual mode indicator. The error code is P0733 which translates into: Gear 3 Incorrect Ratio". I thought the problem was corrected when the shop change a section of the transmission housing, but that did not appear to fix the issue. The issue has now reoccurred numerous times; the shop notes the error code and clears it, but has not taken it into the shop for additional mechanical work until yesterday, because the issue is corrected when I turn of the ignition off and open the door, so by the time I get it to the shop the transmission is working normally. It is a really good shop which I do trust! I live in the Sierra mountains and use the manual mode in 3rd gear for engine breaking; this appears to cause the problem.

Any ideas other than don't use the manual mode for engine breaking??? Ha Ha! Thanks! Mark

Update from Aug 10, 2018: Well, FCC will not authorized the warranty repairs related to the three separate P0733 transmission error code because the shop cannot duplicate the problem, so I picked up our 2017 Jeep Cherokee today. The mechanic did try to duplicate by test driving the Cherokee on flat surfaces, but I repeatedly told them the transmission failure always occurs in the mountains on steep grades just after I used the manual transmission mode in 3rd gear. The service rep just said to keep driving the car until the next P0733 transmission failure and then bring it back in.

Update from Jul 13, 2019: Hi All, My 2017 Jeep Trailhawk got stuck in 3rd gear in Yosemite again. The check engine light came on. I guess I should be thankful that didn't get stuck in 8th! I pulled over and turned the ignition off for 10 minutes; when I restarted the engine, the transmission shifting was normal??? Go figure!

Any comments would be appreciated.

Update from Jul 15, 2019: The Fiat Chrysler case manager assigned to my case just told me the problem with the Cherokee's transmission getting stuck in 3rd gear could be used error; what does that mean. Has anyone else been fed that line?