While driving all the lights come on by the gear shift from park ton drive. The lights are red. It said shift system. When this happens you cannot check oil, tire inflation, temperature or anything else. It happens while driving, turning, on the highway. This happens all the time. What could it be?

- Chicago, IL, USA

First incident, vehicle was parked, hence stationary. Vehicle would not start, lights would flicker and a a clicking noise would be heard when starting the vehicle. Vehicle was jump started and let it run for a while, then I shut it off to make sure everything is ok and it did not start again. Same flickering lights and clicking noise. Got it jump started again. Drove to autozone to have battery checked, while trying to park, vehicle just shut off with car on drive. Autozone employee tried to jump start vehicle and it would not start at all. Automatic locks would not lock or unlock the vehicle. Car was then towed to dealership. As of right now, unknown cause of vehicle incident.

- Raeford, NC, USA

After getting my Jeep worked on at crown Jeep of chattanooga for my dash board saying 'shifter service' they replaced my shifter bezel claiming that was all that was wrong with it. This is after my Jeep three the ebrake in while going 65 down a highway. Tonight 9/28/2020 while backing out my driveway my Jeep threw the ebrake on itself again. Then did it while going in toward at 35 mph. Chrysler Dodge Jeep needs to be held accountable for their mistakes in their cars

- Cleveland, TN, USA

While driving, the vehicle shuts down, I lost all control. A message popped up that said 'apply brake and put in park or neutral' the engine slowly lost all acceleration and came to a complete stop. The car beeps and said 'low battery' but all lights and voltage reading was completely normal. I turned car off, restarted car, and it was fine, I drive it another 100 meters and it repeats this exact cycle all the way home.

- Rose Barracks,, AE, USA

As driving vehicle shuts down loose all control. Message pops up that says. Apply brake and put in park or neutral. Engine shuts down. In motion on highway. Very dangerous.

- Englewood, TN, USA

The message service shifter appears, and all of the gears on the gear shift light up. There is no specific reason this happens. It has happened multiple times, sometimes while in motion and braking, sometimes while the car is parked. It started when my car was no longer under the 32,000 mile warranty at the dealership. This seems to be a popular issue after I researched it.

- Houston, TX, USA

We have a 2018 Jeep Cherokee. We were driving back home from Chicago and we hear a ding. Where the speedometer is the words service shifter popped up. Next to the shifter all the lights were lit up. We pulled over and turned the car off and back on and it went away and continued driving normally. This had never happened before and no signs of anything wrong and the car was driving fine other than the service shifter issue.10 minutes later on the same drive the service shifter words popped up again along with the lights next to the shifter. We again pulled over turned the car off and back on and it was fine. About 2-3 days later it happened again. I would say now that it only happens 1-2 times a month. Every time it happens we do not continue to drive when it pops up. We instantly pull over and turn it off and back on. Its always went away once we turn it back on but it's does continue to happen. It's never had any issues other than this. We have read that other cars have been affected and that another Jeep Cherokee wheels locked up and they got into an accident. We have contacted the dealership about this issue and they seem to have no idea about this. We are concerned for our vehicle, our safety, and the safety of others.

- Brazil, IN, USA

Right when my vehicle hit 25,000 miles, I noticed that on the highway while in motion the service shifter light came on and gear shift lights all in red, P, R, N, D. you shut the engine off and all turn off then when you start driving again they'll do the same. It'll stop for a few days and then start again. Finally took it to the dealership it ended up begin wires and a shifter harness. A lot of Jeep Cherokee 2017-2019 owners are experiencing the same thing right around the same miles. This needs to become a recall.

- Bella Vista, AR, USA

My service shifter light comes on every 3,000 miles. Two months ago I was approaching a red light and my service shifter light came on and my car just shut off. My baby was 5 months at the time and we were in the middle of traffic. I tried to start it up but had no luck for 15 minutes, it eventually started and continued to stall on my way home.

- Peachtree Corners, GA, USA

Car stalls while driving. When letting off the accelerator, the car will make a beeping sound and car dies. It takes a couple tries to get the car restarted. This only happens while car is cold. Once it is running for a while it doesn't seem to die. Seems related to the complaints of recall U87.

- Fort Worth, TX, USA

Turned on the vehicle and immediately all the red lights were lit up on the gear shifter. It said service shifter and would not move to a different screen. Concerned about this I googled it, and followed instructions to reset. I turned the car off and waited 30 seconds, turned it back on, nothing so I drove away. 10 miles later the car dings, service shifter, and the shift lights were all lit up again. I parked, turned the car and followed the same procedure. Within 6 miles it did it again. This seems to be a problem with Jeep Cherokee's and it is not just the 2018 model years, it seems to be so common that Jeep performed a recall on other Cherokee years.

- Havelock, NC, USA

Service shifter message coming up, all lights on shifter turning red and car not driving properly. Have to turn the car off and back on several times to make it go away.

- Gray, GA, USA

While driving my 2018 Jeep Cherokee a message appeared on the dash 'service shifter' all lights on the shifter then light up red the 'prndl' this has happened multiple times. The vehicle seems to not shift gears properly when this happens. It has been checked by the dealer and the shifter/ wiring harness need to be replaced. I was informed this is an ongoing issue with most Jeep in the last few years and no recall has yet been made, I have only owned this vehicle for 7 months and am very disappointed thus far. This being an ongoing issue that Jeep is aware of I feel that some action should be made for the customer. I am a loyal Jeep customer but after this issue not being resolved for years I may not continue to be a loyal customer and go elsewhere to purchase my next vehicle. This first occurred on September 25,2019 and has happened multiple times since the first occurrence.

- Pineville, WV, USA

Starting issues battery will not stay charged no help from dealership.or roadside assistance

- Ft Worth, TX, USA

I have a 2018 Jeep Cherokee latitude. Purchased April 2018 with 17 miles on it. In November 2018 the service shifter light came on. Took it to the dealership where it was "fixed." June 26, 2019 (28,670 miles on my car) I was driving to work going 35 mph when my engine shut off and I had no control over the vehicle. About a week before this happened I had been hearing a dinging noise, like when your seatbelt is off (just one ding though) and something would flash on my dash. It was so quick I was unable to see what it said. I started videoing my dash to try to catch the alert. I have video of my dash as the engine stopped and me trying to restart my car. (uploaded pictures of the service shifter but it will not allow me to upload the video) it took me 10-15 minutes to get it started back up. Drove it straight to the dealership. They said that my Jeep was a quart low on oil and that it was a "safety feature" that if you're low on oil your engine will just shut off....no matter if you're parked or driving 70 mph! that is insane!! how about an "oil low light" my oil life percentage still showed 20% remaining and I was scheduling an oil change the next week. After reading multiple complaints, just like mine, I requested that they check the shifter again. They said that the shifter was fine. I picked up my Jeep from the dealership and drove 30 miles home. I pulled in my driveway and the service shifter light came on again with the prnd lights all lit up. Took it to the dealership again this morning, 06/27/2019 and just got a call that they replaced the shifter bezel and wiring and did an update. There are hundreds and hundreds of complaints exactly like mine. This needs to be corrected now before someone gets in a horrible accident. I drive the interstate every single day. If my engine shuts off going 70 mph, it will not be a good situation.

- Barboursville, WV, USA