Service shifter message appears on screen over speedometer. All the gears light up red on the shifter. Unable to change gears unless you turn off the car and restart. Happens multiple times per year. When you search the internet this is a common occurrence and nothing is being done about it.

- Mokena, IL, USA

My "Service 4WD" light started going on and shutting off and then it would come back a few weeks later. No incident occurred when it started. A few months in, it went to a solid light. I took it to the dealership to get it diagnosed and was told the "range shaft splines had damage" and that I would need to replace my PTU. 3 days later, FCA came out with a recall for my exact car but my VIN wasn't listed in the recall. Now it's making a weird vibration noise, and I lost acceleration while driving on my lunch when I was turning left at a light. I tried to accelerate but it wouldn't go any faster than 20-30mph. So I pulled over, shut the car, off and turned it back on and it went back to normal.

- Rolling Meadows, IL, USA

Starting in early 2021, I had my Jeep serviced, and noted a constant banging noise and feeling while driving my car. It was inspected (for lots of money) and test driven. I was told the noise is "normal." As time went on, it progressively got louder, more vibrating, and more frequent. I noted this as a continuing concern--I was told "it is normal for this vehicle." I just spoke with the dealership again, in light of the Transfer Case recall (25V011), and when he looked at my history, he said I needed to immediately call Mopar. Because there is not one moment my car isn't banging while it's in "drive, " he said it was a serious issue and I shouldn't wait for the "parts to be available." He also apologized that I was told several times that something like this is normal. I called Mopar today and spoke with "Kate" at 1:29 PST on 1/29/2025. She noted the lack of parts and a plan. When I explained that my car has active issues she said, "let me transfer you to the recall department." I thought Kate was in the recall department! She then transferred me to the original calling system, and I got nowhere. So I am emailing you to inform you that my vehicle has a constant banging noise consistent with your recall, based on a Jeep dealership's assessment and my brief call with Kate at Mopar. It was also noted by one of Jeeps' service techs, today that I should contact Mopar for immediate next steps; that he believe my vehicle could immediately become catastrophic. Mopar provided me with no additional remedies or steps. This is my sole mode of transportation and I live in a rural, hilly community. Legally, I need to document my attempts to remedy this, in the event that the vehicle does harm or kill someone--because, as noted in the recall and at the Jeep service center, even park can fail and run someone over.

- Port Angeles, WA, USA

Cracked Oil housing pump failure Fuel tube leak The car shifts while in drive it jumps like it gets stuck in a gear.

- St. Charles , IL, USA

Power take off unit (PTU) failed, causing loss of power while driving.

- Portland, OR, USA

# 1 PTU went out and can not get it repaired at the dealer parts not available. # 2 got stuck in snow storm on the way home and had to spent the night in a rural area as four wheel drive stopped working. #3 yes it has been confirmed by a independent Jeep etherized shop and there were no warning lights.

- Calhan, CO, USA

Oil leak found on driveway. 2018 Jeep Cherokee Limited taken in for an oil change and diagnosis. Jeep Cherokee has oil leaking into the oil filter housing. Oil filter housing is plastic and needs to be replaced with a metal housing and new gaskets, along with a coolant change and oil change. This appears to be a common failure. Repairs are costly.

- Swedesboro, NJ, USA

PTU failure.

- Glencoe, IL, USA

Complete power failure of the vehicle occurred while driving on the highway. Vehicle stalled while in a driving lane, and the driver was not able to recover onto the shoulder. Huge safety risk. After towing vehicle to the mechanic, they confirmed it wasn-??t a battery issue (battery just replaced 3 months prior). Appears to be a starter system failure - no warning provided. There have been similar issues from other owners of this make and model.

- Washington, DC, USA

The component that has failed on my vehicle is the Power Transfer Unit that allows the vehicle to engage in 4 wheel drive. In some instances, I cannot safely navigate without access to my 4 wheel drive. In winter weather, I would be forced to use my Front Wheel Drive only increasing the likelihood of me getting stuck or losing control. I also use the 4 wheel drive on my farm land, and it is essential (part of why I bought it) for navigating the hills and turf safely. The problem was officially confirmed by an official Jeep dealership. No, the manufacturer of the part that failed has not inspected it, but it was inspected and deemed necessary to replace by a licensed Jeep dealership with certified technicians. There was no real warning leading up to the failure. Suddenly, one day, the Service 4 wheel drive light came on, flickered for a couple of days, then stayed on disabling my 4 wheel drive. Worth noting - I have done extensive research on this problem online. It is a very common failure that needs to be addressed or recalled. Jeep actually did do a recall for a portion of the PTU on models through 2017, but I have a 2018 and the problem persists for essentially every jeep cherokee model year since 2018. There are entire message boards online dedicated to this PTU failure issue. It is a very expensive repair to have done.

- Rock Hill, SC, USA

I was driving and the service 4wheel drive light came

- Batavia, OH, USA

PTU failure repair cost 3500$ out of pocket Milage 96K Pre-owned

- Irondequoit , NY, USA

The contact owns a 2018 Jeep Cherokee. The contact stated that the service shifter message was displayed on the instrument panel. The contact stated that the shifter lights had turned red. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was 17,000.

- Birmingham, AL, USA

Service shifter engine light at 20000 miles has done it on and off for two years

- Baker City, OR, USA

My jeep will stall without warning. If i turn, it stalls out, brake it stalls, turn the vehicle on hit the gas to go and step off the gas it stalls. Sometimes it won-??t start or it will start then stall out. It-??s without warning and has had me left on the side of the road multiple times after pushing it out of the way or trying to get it to start again. I-??ve had the computer plugged up to it and even the mechanics said they haven-??t seen this before. I-??ve had the individual parts to the engine tested, they work just fine such as alternator. I will just randomly lose power while driving. I also have the random Gear Shifter Error that it seems every Jeep owner is going through.

- Collierville, TN, USA

The contact owns a 2018 Jeep Cherokee. The contact stated that on several occasions while driving at various speeds, or while parking, the gear selector was depressed and all the gears were highlighted on the selector, making it unclear what gear was selected. The contact also stated that the "Service Shifter" message was displayed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 52,000.

- Avondale, AZ, USA

Service shifter alert

- Muskegon, MI, USA

The contact owns a 2018 Jeep Cherokee. The contact stated while driving approximately 45 MPH, the vehicle lost motive power with the service shifter warning light illuminated. The vehicle was steered to the side of the road and turned off. The vehicle was restarted, and the service shifter warning light disappeared. In addition, the contact stated that the dealer could not diagnose the failure; however, the navigation system was not working correctly, and requested that the driver drive through a body of water. The contact also confirmed that the navigation system was providing incorrect information. The failure reoccurred. The failure mileage was approximately 12,000.

- Monroe, GA, USA

SVC 4WD light and clunking noises code C14A7-97-Rear differential and ptu spline failure and replaced at 34,870 miles. Now 71,060 miles SVC 4WD light on and code is again C14A7 rear differential and spline failure. And was told this time the 48 month warranty on the parts has expired. Its been 52 months. I purchased this 2018 in 2017. Why is this not recalled like the 2017 for the ptu and differential?

- Lake Mary, FL, USA

Car made a noise and the service 4wd came on. The shop I went to told me it was PTU and that when he called Jeep they told him it should-??ve been a recall with how many they do daily. My Jeep is well maintained and is a 2018. Jeep should be at fault to fix this

- Bristol, CT, USA