Power Transfer Unit is bad. Vehicle 4WD light came one and after getting it diagnosed at Jeep Dealership, they determined that my PTU had a code C14A7-97 | Stored. PTU Motor-Component or System Operation Obstructed or Blocked. The PTU part alone costs close to $2,000 alone. With labor at the dealer I-??m at approximately $2,500. Vehicle is not safe to drive due to 4WD system stalling when attempting to accelerate and kicks.

- New Britain, CT, USA

Manufacture can replace whole PTU unit and not just the snap ring. Issue the recall based on shaft and snap ring incompatibility engineering intolerances resulted in complete PTU unit being replaced. There is a remedy if you replaced the whole PTU unit. Car comes out of gear and rolls freely. Park does not work properly!

- Bonita Springs, FL, USA

The SERVICE 4wd light came on at 206,000 miles in February. Had mechanic put code reader on and stated that the PTU is faulty. Then the service shifter light is on as well in February at 206,000 miles. It is a 2018 jeep Cherokee latitude. When checking recall my vehicle has no recall on it.

- Clarence , MO, USA

The contact owns a 2018 Jeep Cherokee. The contact stated while driving 80 MPH, the vehicle lost motive power. The contact stated that the vehicle failed to exceed 45 MPH without shaking violently. The 4-WD and check engine warning lights were illuminated. The contact stated that the vehicle was stuck in 2-WD. The contact stated that the failure was related to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The local dealer was contacted, and an appointment was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 100,651.

- Kalamazoo, MI, USA

The contact owns a 2018 Jeep Cherokee The contact received notification of the NHTSA Campaign to Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available. VIN tool confirms parts not available.

- Central Valley, NY, USA

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Aurora, CO, USA

The contact owns a 2018 Jeep Cherokee. The contact stated while driving 60 MPH, the vehicle lost drive power in the middle of the road, nearly causing another vehicle to crash into the vehicle. The contact stated upon restarting the vehicle, the check engine warning light illuminated. Additionally, the vehicle failed to exceed 8 MPH. The contact pulled to the side of the road. The vehicle was towed to the contact's residence. The dealer was notified of the failure and informed the contact that a fee would be charged for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was included in NHTSA Campaign Number:?25V011000(Power Train); however, the VIN tool search indicated that the VIN was not included in any recalls. The failure mileage was approximately 61,000.

- Levittown, PA, USA

2018 Jeep Cherokee has service shifter appearing multiple times in the last 2 months. It has lasted up to 3 days before resetting. My jeep has 78K miles and I'm the only owner. My jeep has randomly shut down completely while driving 65+ mph. When I restart it, the transmission makes a jerking motion and the rpms accelerate rapidly. Upon investigation I'm finding this is a HUGE problem with this model year, along with 2017 & 2019. THIS NEEDS TO BE RECALLED before someone dies from this jeep being in an accident with little to zero time to recover power!

- Saint Petersburg , FL, USA

The contact owns a 2018 Jeep Cherokee. The contact stated that while idling at a stop light, the vehicle rolled backwards. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 43,000. The VIN was not available.

- Waterloo, IA, USA

The contact owns a 2018 Jeep Cherokee. The contact stated while driving 25 MPH, the transmission shifted to neutral(N) while the gear shifter was in drive(D), and the vehicle stalled. The contact was able to pull over to the side of the road. The contact stated upon shifting to park(P), the vehicle failed to respond as needed and rolled forward. The contact engaged the electric parking brake, and the vehicle responded as needed. The vehicle was towed to the residence of the contact's daughter. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be covered under NHTSA Campaign Number: 25V011000 (Power Train); because the VIN was not included. The failure mileage was approximately 136,972.

- Wells, NV, USA

In October 2024 I brought my car into the dealership because my 4WD service light had come on. Upon diagnosis they told me that I had to get my PTU motor and actuator replaced. Recently I have discovered that there has been a recall #25E-003 that matches my same issue that my PTU motor and actuator went bad. When I looked up my vin # [XXX] it said that my jeep did not have any recalls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Portland, OR, USA

"Service 4WD" light on the dashboard. 4WD will not disengage which from what my mechanic says is caused by issues related to the transfer case / faulty actuator

- East Williston, NY, USA

The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer where it was diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired due to the part not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 28,908. VIN tool confirms parts not available.

- Chatham, MA, USA

Service shifter message appears on screen over speedometer. All the gears light up red on the shifter. Unable to change gears unless you turn off the car and restart. Happens multiple times per year. When you search the internet this is a common occurrence and nothing is being done about it.

- Mokena, IL, USA

My "Service 4WD" light started going on and shutting off and then it would come back a few weeks later. No incident occurred when it started. A few months in, it went to a solid light. I took it to the dealership to get it diagnosed and was told the "range shaft splines had damage" and that I would need to replace my PTU. 3 days later, FCA came out with a recall for my exact car but my VIN wasn't listed in the recall. Now it's making a weird vibration noise, and I lost acceleration while driving on my lunch when I was turning left at a light. I tried to accelerate but it wouldn't go any faster than 20-30mph. So I pulled over, shut the car, off and turned it back on and it went back to normal.

- Rolling Meadows, IL, USA

Starting in early 2021, I had my Jeep serviced, and noted a constant banging noise and feeling while driving my car. It was inspected (for lots of money) and test driven. I was told the noise is "normal." As time went on, it progressively got louder, more vibrating, and more frequent. I noted this as a continuing concern--I was told "it is normal for this vehicle." I just spoke with the dealership again, in light of the Transfer Case recall (25V011), and when he looked at my history, he said I needed to immediately call Mopar. Because there is not one moment my car isn't banging while it's in "drive, " he said it was a serious issue and I shouldn't wait for the "parts to be available." He also apologized that I was told several times that something like this is normal. I called Mopar today and spoke with "Kate" at 1:29 PST on 1/29/2025. She noted the lack of parts and a plan. When I explained that my car has active issues she said, "let me transfer you to the recall department." I thought Kate was in the recall department! She then transferred me to the original calling system, and I got nowhere. So I am emailing you to inform you that my vehicle has a constant banging noise consistent with your recall, based on a Jeep dealership's assessment and my brief call with Kate at Mopar. It was also noted by one of Jeeps' service techs, today that I should contact Mopar for immediate next steps; that he believe my vehicle could immediately become catastrophic. Mopar provided me with no additional remedies or steps. This is my sole mode of transportation and I live in a rural, hilly community. Legally, I need to document my attempts to remedy this, in the event that the vehicle does harm or kill someone--because, as noted in the recall and at the Jeep service center, even park can fail and run someone over.

- Port Angeles, WA, USA

Cracked Oil housing pump failure Fuel tube leak The car shifts while in drive it jumps like it gets stuck in a gear.

- St. Charles , IL, USA

Power take off unit (PTU) failed, causing loss of power while driving.

- Portland, OR, USA

# 1 PTU went out and can not get it repaired at the dealer parts not available. # 2 got stuck in snow storm on the way home and had to spent the night in a rural area as four wheel drive stopped working. #3 yes it has been confirmed by a independent Jeep etherized shop and there were no warning lights.

- Calhan, CO, USA

Oil leak found on driveway. 2018 Jeep Cherokee Limited taken in for an oil change and diagnosis. Jeep Cherokee has oil leaking into the oil filter housing. Oil filter housing is plastic and needs to be replaced with a metal housing and new gaskets, along with a coolant change and oil change. This appears to be a common failure. Repairs are costly.

- Swedesboro, NJ, USA