10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
24,215 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #8

Oct 272018

Cherokee

  • miles
1.)the door knob/handle is burning hot that you could hardly handle it or grab it. 2.) when turning, there is a squizzing sound at the rear wheels and could hardly pull forward, something like holding back. 3.) while in total stop, engine on, there is a clicking sound when stepping on brake and it can also feel the clicking sound when placing your hand at the shift lever. What if making a turn, then it wont move in the middle of a busy raod? what if, while driving on the freeway the driver side burns, driver cannot get out.

- Randallstown, MD, USA

problem #7

Oct 222018

Cherokee

  • 28,075 miles
After starting the car and leaving my driveway for the last 2days, I get about 1/2 mile down the road and an indicator comes on telling me that shifting while driving can't be done. The car shuts completely down and I have to make a sudden stop to turn the key off. The steeringwheel locks up making it impossible to get out of the road. When I try to restart, it acts like starter is fighting to turn on. I have to give it fuel to get it to start. Then I don't have problems the rest of the day

- Springfield, MO, USA

problem #6

Aug 132018

Cherokee

  • 6,912 miles
Monday‎, ‎August‎ ‎13‎, ‎2018 the Jeep Cherokee was in for its first oil change. Minutes after receiving the vehicle from the oil change and driving off the dealer lot at 10:07 am received the charging/battery indicator along with the auto start/stop error indicator. Seconds later when trying to turn the Jeep became very difficult to turn. The vehicle began to emit a bunch of smoke. When we returned to the service center at the dealer, it was explained that a faulty O-ring on the oil filter caused the loss of 2 quarts of oil. Smolich motors service center failed to note the auto start stop error and no error was present after the loss of oil was replenished and we received the vehicle back despite being shown the picture of the error. They did note the O-ring failure and the loss of 2 quarts of oil on the service order receipt. Thursday‎, ‎'September‎ ‎6‎, ‎2018 9:28 am while turning from badger St on to the bend parkway the charging/battery light appeared with the message to service throttle control and again experienced difficult steering while narrowly avoiding a collision with a semi truck.

- Bend, OR, USA

problem #5

Sep 122018

Cherokee 6-cyl

  • 5,450 miles
While driving car completely loses all power. Becomes difficult to control. Cannot be steered or moved. Turning onto a street at low speed in a very busy intersection with streetcar tracks. Car completely shut down and became inoperable. Vehicle stuck in traffic with streetcar and trucks almost hitting it from behind. Could not be pushed. Updated 10/18/18

- New Orleans, LA, USA

problem #4

Jun 202018

Cherokee 4-cyl

  • 500,000 miles
While turning into oncoming traffic in motion, the vehicle stopped on the highway while vehicles where coming at high speeds nearly causing fatal accidents! while stopped at a light as I was proceeding through the light the car shut off again almost causing me to be rear ended.

- Abbeville, LA, USA

problem #3

Apr 282018

Cherokee

  • miles
Cruise control keeps coming on and off. 2.4ml engine stalls a lot hard to stop car with cruise control on and it's goes in and out on its own

- Chicago, IL, USA

problem #2

Apr 012018

Cherokee 4-cyl

  • 250 miles
I purchase the vehicle new on March 30. On Sunday, April 1 the car automatically went into park assist mode without the button being pushed. This happened while driving 50 mph down the highway causing the transmission to shift into neutral. It would not shift back to drive. We had to pull over and turn the engine off and restart the vehicle to get the car to go in drive again. Luckily we were in an outside lane and could pull over to the edge of the highway. It is scary to think what could have happened had we been in the middle of rush hour traffic on the interstate.

- Kelso, TN, USA

problem #1

Feb 142018

Cherokee

  • 466 miles
Going 65 in the highway in the middle lane, the park assist suddenly kicked in without warning and shifted the vehicle into neutral. After drifting to the shoulder, the car would not engage into drive again. The car is less than a month old.

- Alexandria, VA, USA