10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
23,644 miles

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problem #177

Mar 152025

Cherokee

  • miles
I have had the service shifter warning light come on after I start the vehicle. The most recent incident is today. Sometimes it comes on and I cannot start the vehicle. I have also had it come on and then my vehicle dies. The I have taken it in and been told no code comes up so nothing is wrong. But clearly something is wrong.

- Chippewa Falls, WI, USA

problem #176

Feb 062023

Cherokee

  • miles
Constant overheating, I have replace the cooling system 3 times

- Chula Vista , CA, USA

problem #175

Feb 272025

Cherokee

  • 117,000 miles
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at undisclosed speeds, the vehicle shut off unintendedly. The contact stated that while at a traffic light or while slowing down, the vehicle shut off unintendedly. The contact stated that after ten minutes, the vehicle was restarted but shut off while approaching a stop. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who determined that the failure was due to the battery. The battery was replaced, but the failure recurred. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 117,000.

- Las Vegas, NV, USA

problem #174

Feb 022025

Cherokee

  • miles
Service shifter message appears on screen over speedometer. All the gears light up red on the shifter. Unable to change gears unless you turn off the car and restart. Happens multiple times per year. When you search the internet this is a common occurrence and nothing is being done about it.

- Mokena, IL, USA

problem #173

Jan 082025

Cherokee

  • miles
There is an issue with the car pertaining the gear shifter and the way it effects the engine. There are currently 2k parts on back order for this same issue. Center shifter bezel Parts number 5YD27LS5AAA

- Las Vegas, NV, USA

problem #172

Oct 202023

Cherokee

  • miles
My jeep will stall without warning. If i turn, it stalls out, brake it stalls, turn the vehicle on hit the gas to go and step off the gas it stalls. Sometimes it won-??t start or it will start then stall out. It-??s without warning and has had me left on the side of the road multiple times after pushing it out of the way or trying to get it to start again. I-??ve had the computer plugged up to it and even the mechanics said they haven-??t seen this before. I-??ve had the individual parts to the engine tested, they work just fine such as alternator. I will just randomly lose power while driving. I also have the random Gear Shifter Error that it seems every Jeep owner is going through.

- Collierville, TN, USA

problem #171

Jan 072021

Cherokee

  • miles
Service shifter light came on and gear shift lights are all red, P, R, N, D. Took it in and they said it was the shifter harness and they changed it. Didn-??t have the issue for a while and it started again January & February 2021, September 2022, June 2023, August 2023, and now ever day in 2024. Have to turn off vehicle and restart. Took to dealer and they said that it-??s the shifter harness after they already had changed it. Please help, cause when driving, you can-??t figure out in what gear it in and you can-??t see your speedometer-??s speed. Thanks!

- Fresno, CA, USA

problem #170

Oct 142024

Cherokee

  • miles
Error popped up on the dash saying Service Shifter, all the lights on the gears lit up. First occurrence, I was able to turn the car off and the error went away. 1 week later, it came back and has not gone away. Was unable to put car into drive.

- Springfield, MO, USA

problem #169

Sep 182024

Cherokee

  • miles
Randomly and more often occurring, I turn on my vehicle and it tells me "service shifter" and all of the lights on the shifter turn red. I can restart the vehicle and it may or may not come back. This happened to me when I first bought the vehicle and they told me that they could not get the message to come up. Oddly enough, the message did not come up for years until just recently it has been happening again. My center console screen between my speedometer and my odometer just says "service shifter".

- Jacksonville, FL, USA

problem #168

Mar 012024

Cherokee

  • miles
I keep getting a -??service shifter-?? message and all gears light up red. This has now happened about 15 times. I asked a dealership about it, but they said they would have to correct all of the wiring. I saw that many other jeep cherokee owners also experience this same issue and it does not go away.

- Lee, MA, USA

problem #167

Apr 042024

Cherokee

  • miles
The shift lever lights are all illuminated red, the shift Service message appears on the dashboard, the error appears and disappears.

- Monroe, NC, USA

problem #166

Mar 112024

Cherokee

  • miles
All lights on shifter light up red (P, R, N, D) and an error message of "SERVICE SHIFTER." Come to find a lot of people are having this same issue.

- San Marcos, CA, USA

problem #165

Feb 282023

Cherokee

  • miles
At exactly 37000 miles my service -??shifter light-?? comes on every 4-5 days. I-??ve noticed in the warmer months it comes on more frequently. During the cold winter it came on twice. It-??s becoming warmer again and it-??s popping up often. My husband has a 2017 jeep Cherokee with the same exact issue. Our dealership gave us no answer to this problem. Not sure why, i just hope this doesn-??t cause a major issue or hopefully a recall soon to fix this!

- Elgin, IL, USA

problem #164

Feb 152023

Cherokee

  • miles
2018 Jeep Cherokee The power transfer unit malfunctioned and had to be replaced. A warning light indicated that there was an issue. It cost more than $5000 and the part was on back-order for 2 months. The dealer explained that they had so many power transfer unit replacements they could not repair my car unit the back-ordered part arrived. I also paid $2000 or more in rental car fees during that time. This all occurred only a few months after the manufacturer's warranty had expired. The repair was completed at the dealer. I am filing this complaint because Jeep Cherokees from 2017 had a recall for power transfer units. My car was built in 2017. I believe the power transfer units in some of the 2018 Jeep Cherokees are also faulty. There are many, many posts online regarding this issue. I appreciate that you are able to look into this. Best Regards

- Pasadena, CA, USA

problem #163

Feb 142024

Cherokee

  • miles
This was a jeep sold to me with active recalls

- Lyndonville, VT, USA

problem #162

Feb 012024

Cherokee

  • miles
Service shifter light comes on intermittently. Have noticed a -??catch-?? that occurs at times when accelerating when the light is on but not every time.

- Ladson, SC, USA

problem #161

Jan 222024

Cherokee

  • miles
Last week we noticed steering wheel controls not working, steering wheel heater.. cruise control, , hands free, controls Today took in to Jeep dealer In superior Wi was told it is the Clock Spring, squib, , said that we have to replace entire unit including new airbag.. as we do not know for sure if until the work done, air bag would deploy as per dealer, he isn't 100 percent sure.,and the entire thing has to be replaced at a hefty cost of $1000 as well as safety, being told that other larger trucks and Jeep models have had this as a recall I contacted JEEP and they said nothing they can do, , but to hang on to receipts in the event of a future recall.. we do not feel that they are treating this as the safety issue that it truly is. This is after we have had rear driver caliper replaced over heating and seizing, at $800. also been told this is common for Jeep and another safety issue as well. The dealer said both are recall worthy on this vehicle.this has been all within 50 -60,000 miles.. We feel something needs to happen here before someone gets killed. Thank You

- Foxboro, WI, USA

problem #160

Jan 072024

Cherokee

  • miles
The trunk has leaks coming in. It happened 1 year ago and it is now happening again. Last year jeep charged me almost 4 thousand dollars to replace the computer system because of a leak coming in and shorting the wires. It took 3 months for them to fix. I now see a similar issue was recalled in a year previous model of my car.

- Bedford Hills, NY, USA

problem #159

Jan 042024

Cherokee

  • miles
Service shifter notification comes on, all lights on shifter light up. I-??ve had it -??fixed-?? 2 times under warranty and it continues to do it. Owned since 2017 and this has happened more times than I can remember. Dealership has little answers. Eventually car will begin sputtering, all service lights come on, you lose control of brakes and steering and have to pull over. Turn off, take key out, open door. Let it sit. Turn back on and typically will drive fine until the next time. All supposedly related to service shifter.

- Woodbury, MN, USA

problem #158

Jul 012023

Cherokee

  • miles
In the beginning of July, the parking brake engaged on its own and a warning came up on the dash. It took some jockying to get the brake to disengage but it continued to happen. We took it to the dealer where purchased who told us that the parking brake control module was damaged by water and that bedause of this the extended warranty that we purchased for a few thousand dollars would not cover it (even though we were told it covered everything). The dealer wanted $2000 to fix it. I took the Jeep to a qualified mechanic whom I deal with, and he replaced the the control unit. We picked up the car and a week or so later the brake came on again. We took it back to the mechanic who dug deeper and found out that the body of the car was leaking, and water had run down and into the control unit again. It is now November (going on five months!) and we still do not have the car back because he is waiting for the part to come in. I'm a pretty patient person but this is ridiculous. I'm paying for a car that I haven't had for five months and then I'm told this is a common issue with Jeeps and no warranty will cover it. I sincerely beleive this should be arecall issue by Jeep. Especially when they cannot get me a part to fix it for months! Any help you can render is much appreciated. Thanks

- Mount Laurel, NJ, USA

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