10.0

really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
21,909 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #14

Dec 172018

Cherokee

  • 31,000 miles
While company employee was driving the vehicle, without warning, the engine shuts down. It has happened numerous times, at highway speeds, and also in town in traffic without warning. The Jeep dealer said it needed an oil change, but the oil life monitor says there is still 56% oil life remaining. After the oil change, the problem seems to go away for a while. After researching, it appears to be related to the vehicles hydraulically driven variable valve timing. Jeep says the vehicle is low on oil, that's why the oil change fixes the problem, but no oil light or any other warning ever comes on. The vehicle just dies and then restarts after coasting off the road or stopping in the middle of traffic.

- Collegedale, TN, USA

problem #13

Dec 082018

Cherokee

  • miles
The car has start up problems, the car stall and jerks when breaking. The battery on charges to 45% ( this is a new car). The engine was smoking purfusly lika an 1980S car. All light flicker in the car amd now the car is undrivabme with no help from dealship or finance. Its like I'm on me own stuck with a lemon.

- The Colony, TX, USA

problem #12

Nov 292018

Cherokee

  • 5,000 miles
Regarding recall 18V-524 for the powertrain control module, fca reports that the repair parts are not available and there is no eta

- Lake Havasu City, AZ, USA

problem #11

Oct 282018

Cherokee

  • 17,838 miles
While in motion with cruise control set at 65 mph the transmission jerked twice and the engine revved up and as if it was in neutral, stayed that way as if the accelerator was stuck. I hit my brakes because we was losing speed and when stopped I tried to put in park but it sounded as if gears was gri. Ding I had to shut off the Jeep to make it stop revving. I was in the middle of the 4 lane and could only shift to neutral and row backwards into the median. I was unable to put back in drive with put gears grinding. I had been driving approximately 40 mins at a speed of 60-70 when this happened. No warning lights and nothing on the dash at time of issue.

- Pound, VA, USA

problem #10

Sep 122018

Cherokee 6-cyl

  • 5,450 miles
While driving car completely loses all power. Becomes difficult to control. Cannot be steered or moved. Turning onto a street at low speed in a very busy intersection with streetcar tracks. Car completely shut down and became inoperable. Vehicle stuck in traffic with streetcar and trucks almost hitting it from behind. Could not be pushed. Updated 10/18/18

- New Orleans, LA, USA

problem #9

Mar 062018

Cherokee

  • 7,100 miles
On two different occasions the engine shut off unexpectedly and without warning while driving. Once on a hill, the next time on a highway. There were no indicator lights or other warning systems in place. When it happened the steering failed as did all braking systems. The car was brought back to the dealership. Both times oil was below readable level. It was also low prior to dealer recommended oil change period. I was told an oil consumption test needed to be done, but it was safe to drive. When oil consumption was deemed low, I was told that Jeep corporation required that the test be repeated and to drive another 1,000 miles. I contacted customer relations and was told "independent dealerships can decide how to handle this problem". then it was recommended that I see if a different dealer might be more helpful. No safety actions were taken by the dealership's service department.

- Croton, NY, USA

problem #8

Jul 012018

Cherokee

  • 4,000 miles
While turning corners, vehicle sometimes stalls. When reported to service department, they said it is a safety feature to let you know oil is low. Our oil can be at 35% and cause the car to stop driving in the middle of a roadway...that is not safe! we shouldn't need to replace oil U til 20% or less as that is wasteful...

- Houston, TX, USA

problem #7

Jun 222018

Cherokee

  • 3,600 miles
While driving my car, the engine shut off in mid drive, in motion, in a parking structure getting ready to get on the freeway. I complained to the dealer and they said it was because I needed an oil change and I wasn't over mileage by that much, he said he has heard this happen before to a customer. I was so terrified because I could have been on the freeway and could have gotten into an accident and injured and until this day I am very disturbed and worry if it will turn off while driving and even more terrified if I am on the freeway! I just want to report this because the dealership's response didn't sit well with me and I think it is very very dangerous for the car to turn off just because you need an oil change, is there a defect in my car? thank you

- Los Angeles, CA, USA

problem #6

Jun 202018

Cherokee 4-cyl

  • 500,000 miles
While turning into oncoming traffic in motion, the vehicle stopped on the highway while vehicles where coming at high speeds nearly causing fatal accidents! while stopped at a light as I was proceeding through the light the car shut off again almost causing me to be rear ended.

- Abbeville, LA, USA

problem #5

Apr 282018

Cherokee

  • miles
Cruise control keeps coming on and off. 2.4ml engine stalls a lot hard to stop car with cruise control on and it's goes in and out on its own

- Chicago, IL, USA

problem #4

May 042018

Cherokee

  • 8,000 miles
First started with jerking as you're driving at one time we were at a stoplight as and it the car just wanted to take off by itself and we almost got into a car accident the car is always low on oil I mean we bought the car with 3 miles within weeks it would actually had no oil my husband thought out maybe the manufacturer just didn't fill it up all the way by mistake didn't check it out so he went and purchased will put oil in it two weeks later took it for an oil change and we already a quart low car waste is gas like crazy we are constantly filling up every 2 days and then car doesn't really go anywhere but from what 15 miles a day on our way to Kansas so we were coming to a curve and my husband try to hit the brakes and the car did not break it actually accelerated and he had to put the car in neutral as he was driving just to slow it down to avoid getting into an accident I mean we've always had trouble with this car since day one I bought the car in October and we've had multiple issues then I hear recall about a hose for the gas line that we're going to have to take it in for something definitely wrong with these cars

- Lubbock, TX, USA

problem #3

Mar 212018

Cherokee

  • 4,300 miles
I bought a brand new 2018 Jeep latitude and at 4300 miles it started acting up and shut down right in the middle of the road I was traveling. I had to use roadside assistance and have it towed.Jeep stated that it was burning a quart of oil every 1000 miles stated it was 4 quarts of oil low. They also stated that they didn't know where it was burning from either. Told me to drive it 1000 miles and bring it back. I don't even have a warning that my oil was low it just shut down.

- Felicity, OH, USA

problem #2

Mar 182018

Cherokee 6-cyl

  • 875 miles
Picked up the vehicle from southern Jeep greenbrier va. March 17, 2018, after transmission was replaced, 854 miles on vehicle. Drove the vehicle 22 miles home without incident. Left home 0800 March 18, 2018 and drove less than 2 miles and at 55 mph the engine quit without warning (no warning lights until the engine cut off) on the kings highway state rt. 125. This road has limited shoulders as it travels through a swamp so the vehicle was in the road presenting a safety hazard. Called good sams roadside assistance and had the vehicle towed to southern Jeep greenbrier. Two major component failures transmission and engine within a week with half that time undergoing repairs. Fault codes displayed in the dashboard with the engine not running: Engine temperature warning, engine check/malfunction, engine throttle control, electronic park brake, and electronic stability control. I tried multiple time to restart the engine with no success. I am concerned about the safety and reliability of this vehicle.

- Suffolk, VA, USA

problem #1

Dec 062017

Cherokee

  • 616 miles
Please see attached document

- Union Dale, PA, USA