really awful
Crashes / Fires:
2 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
22,548 miles

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problem #59

Dec 042019


  • 31,141 miles
Car stalled and the panel stated shift to park on panel and would not crank back. Tried multiple times and had a long hard crank and engine finally caught up and cranked. Shifted into park and went about 1000 - 1500 feet and it died again. Waited and tried to crank again and went to hard crank again before starting. Took to dealer and they claimed low oil. This is the reason for going dead. Stated I needed oil changes every 5K after I was told initially 10 K then at 1st oil change told 7500K and then at this problem they stated no it was definately 5 K. this time, panel lights up and says service shifter soon. All lights on drive shifter lights up. Not just on park or reverse or drive. All lights illuminated. They come and go. I also have smelled something burning the last day or so as well. Could not confirm yet. I will continue to watch out for this. 1st date 12/4/19 and serviced at dealer on 12/5/19 mileage 31146 and now this is 2/4/20 mileage today is 34116

- Rockmart, GA, USA

problem #58

Jan 312020


  • 51,000 miles
The Jeep comes with the feature of when U come to a stop sign or stop for any time the motor shuts off and resumes when the gas pedal is pressed. My wife vehicle's had a exclamation point light come on so she took it to the dealership and they put it on a computer and found nothing wrong. That's same very night she was driving and suddenly her motor just shuts off al.ost causing a accident. She had to pull off the road and after multiple tries of turning the key on and off it finally restarted

- Bay Minette, AL, USA

problem #57

Jan 082020


  • 41,000 miles
My gear shifter lights all light up and the display on my dash board said service shifter this happened while driving at 35 mph

- Hamburg, NY, USA

problem #56

Dec 182019


  • 22,425 miles
"service shifter" lights up.

- Big Bear City, CA, USA

problem #55

Dec 182019


  • 50,000 miles
Service shifter light came on and all the lights on shifter came on and won't go off. P R N D, etc. Was driving down interstate, took exit and when I was coming to stop at stop sign a warning beep sounded and lights came on shifter and dash saying service shifter. Cannot find anything about servicing a shifter.

- Beebe, AR, USA

problem #54

Dec 142019


  • 24,834 miles
2018 Cherokee 24,834 miles. Put in reverse while backing out of drive. Service shifter light appeared and all gear light indicators illuminated red.

- Antigo, WI, USA

problem #53

Nov 292019


  • 38,000 miles
While driving on the highway, a "service shifter" notice comes up on my sh. All the lights next to each gear light up on my shifter. The notice won't go away unless I turn the car off for at least 5 minutes. It comes back anywhere between immediately and 10 days later. Usually daily. Dealer says they've never heard of it but there are reports all over the internet. Some way the car will eventually stall or you cannot put it in park.

- Middle Grove, NY, USA

problem #52

Dec 042019


  • 56,000 miles
The car stopped working while in motion in the middle of the street while turning towards my apartment complex. I had my daughter inside the car with me and I was afraid cars will come since I was in the middle of the street were cars pass by to enter the apartment complex. I was able to push the car after calling my dad who helped me take it to a safe spot and jump start the car. The car worked after doing a jump start and I was able to park it at my parking spot. The next day I was leaving to drop off my daughter to school and same thing happened again. I was inside the car coming out (in motion) and the car stopped suddenly and wouldn't turn. I called road assistance this time. They sent me a towing company to take it to the closest Jeep dealership. Since the car was not able to turn on at all, they were not able to take it. They said the car need it a flat bed tow truck since it didn¿T start at all. They were able to tow the car 3 days later on Saturday 12/07/19 by a towing company that had a flat bed tow truck and took it to the closest Jeep dealership. The car is currently at orlando Dodge Jeep dealership and they said the win module needs to be replaced, the battery needs to be recharge and get new keys. I bought this car brand new with 0 mileages from Jeep dealership only 1 year and 6 months old. I decided to buy a new car in order to avoid risks like these one of being left in the middle of the street/road with my daughter inside the car. Thankfully this did not happen in the middle of route I-4 were I normally drive.

- Altamonte Springs, FL, USA

problem #51

Aug 072019


  • 30,000 miles
Under 30,000 miles the vehicle would notify to "service shifter" but would still accelerate/break/stop. This has continued to occur several times after the initial time. The vehicle would have to be turned off and then started back up again in order to get rid of the code. Everytime this has occurred the vehicle has been in motion, at the speed limit.

- Tulsa, OK, USA

problem #50

Dec 022019


  • 52,295 miles
On 11/24/19 @ approximately 5:30pm lights illuminated saying service service shift adjustor. Then on 11/29/19 went to drive the car made it a block from the house and car turned off. Driving it to the dealership today (12/2) which is approximately half mile away died twice. After a few seconds it starts again.

- Madera, CA, USA

problem #49

Nov 232019


  • 36,000 miles
I have a 2018 Jeep Cherokee latitude with 36,000 miles on it. I cranked it up and noticed the service shifter light on and all the lights beside my shifter actually lit up! the service shifter light had my dash locked at that and wouldn¿T go off til I turned my Jeep off and cranked it back up. This has happened several different times! I have my Jeep at the dealership now and they are trying to charge me to have it fixed. This should be under warranty or a recall should be in place. Several people have had this happen according to the internet! I pay a lot of money for this Jeep and I¿M not happy at all! please please fix this!

- Glencoe, AL, USA

problem #48

Nov 192019


  • 21,000 miles
Service shifter calls out fault

- Weatherford, TX, USA

problem #47

Feb 172019


  • 25,370 miles
I have had it happen multiple times, with no solution. My screen on the dashboard would have a message come across it saying "service shifter" with all the prnd-+ lights come on. It happens when I'm either driving or parked.

- Grand Ridge, FL, USA

problem #46

Oct 272019


  • 30,000 miles
Service shifter message coming up, all lights on shifter turning red and car not driving properly. Have to turn the car off and back on several times to make it go away.

- Gray, GA, USA

problem #45

Oct 242019


  • 13,500 miles
Service shifter warning came on dashboard and all gear shift lights were lit red. (prndl). This is second time this has happened in 5 months. 2018 Jeep Cherokee under 14,000 miles!!! got in my vehicle started it and then the warning and lights came on. Turned vehicle off for a few minutes and restarted and no more warning!! this shouldn't be happening to a new vehicle and there are many reports of this happening to have it recalled!!

- Pittsburgh, PA, USA

problem #44

Oct 172019


  • 12,200 miles
We purchased a used 2018 Jeep Cherokee latitude (less than 13,000 miles) from a dealership in Colorado springs on 10/17. On the way home, about 100 miles, the stop /start warning light and battery light went on about 8 miles from home going approx. 50 mph. We decided to get it home. At the bottom of the driveway, we placed the car in reverse and noticed that power steering was not working. We turned off the vehicle and at restart, the warning lights were reset. We notified the dealership immediately and they recommended changing out battery. We drove about 15 miles to an auto parts store and bought the best battery they had for that vehicle. We did not use the Jeep for the next day (Friday). Saturday 10/19 we drove it down to denver (about 60 miles) with no problem. On the way home, again the stop /start warning light and battery light went on going approx. 60 mph. We drove to a parking lot and made a turn into a parking spot. At that point power steering was operable. I placed the car in park and then in reverse and then noticed no power steering, I placed the car in drive and again no power steering. We stopped and restarted the vehicle and the warning lights were reset. About 2 minutes later while driving, I noticed that the driver's side seat warmer and rear defrost had both been switched on automatically.

- Bailey, CO, USA

problem #43

Sep 252019


  • 40,029 miles
While driving my 2018 Jeep Cherokee a message appeared on the dash 'service shifter¿ all lights on the shifter then light up red the ¿prndl¿ this has happened multiple times. The vehicle seems to not shift gears properly when this happens. It has been checked by the dealer and the shifter/ wiring harness need to be replaced. I was informed this is an ongoing issue with most Jeep in the last few years and no recall has yet been made, I have only owned this vehicle for 7 months and am very disappointed thus far. This being an ongoing issue that Jeep is aware of I feel that some action should be made for the customer. I am a loyal Jeep customer but after this issue not being resolved for years I may not continue to be a loyal customer and go elsewhere to purchase my next vehicle. This first occurred on September 25,2019 and has happened multiple times since the first occurrence.

- Pineville, WV, USA

problem #42

Oct 132019


  • 13,300 miles
I have a little over 13300 miles on my Jeep as I went to park my car I noticed the service shifter light was on as well as park, reverse, neutral, and drive were all lit up on the shifter when I looked this up on google there where a number of complains my Jeep is still brand new I should not be having this problem! I did not turn it back on to see if it went away I plan on taking it to a dealership first thing in the morning. I also bought it when it only had 5 miles on it no reason at all for this to happen therefore should be a recall!

- Sheboygan, WI, USA

problem #41

Sep 242019


  • 48,000 miles
Since about 18K miles on vehicle I have been reporting issues with the shifting, transmission. Now that the vehicle is not under warranty they suddenly think they know what will fix it. But I now have to pay almost $800 to get it fixed.

- Soddy Daisy, TN, USA

problem #40

Sep 092019


  • 26,000 miles
The service shifter light keeps coming on.

- Knoxville, IL, USA

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