10.0
really awful- Crashes / Fires:
- 6 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 12,232 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
Vehicle is shutting off while driving, causing loss of steering and everything else in the vehicle. This has happened twice. Once at 30mph, and at 50 mph. Luckily I did not wreck or hit someone. This vehicle isn't safe to drive. Someone is going to be killed if this is not fixed. This seems to be related to a recent recall by fca affecting other 2019 Jeep Cherokee models. That states: The power train control module may fail and the customer will experience a no start, a start and immediate stall condition, or engine stall while driving.
- Berea, KY, USA
I ready took my car 3 times to Chrysler dealer, the issue is while I was driving the car shut off 5 times on the last 3 weeks, the dealer told me they cannot duplicate the fault so I need to keep driving like that, but what about if this happens on the freeway I will crash. I feel unsafe and the dealer don't want to do anything because they cannot duplicate the fault and is not a check engine light, and I ask what about if something happens to me or my family and they respond with Chrysler will cover everything.
- Lakewood, WA, USA
Within a 2 weeks after I bought the Jeep, while driving my brand new Jeep Cherokee trail-rated, going over speed bumps at a very low speed 3-5 miles ph, I heard a grinding noise coming from the transmission. Took the Jeep back to the dealer and was advised that the manufacturer, Chrysler, had installed a brand new type of transmission, they found no problems at this time. Again within 2 days, I had to bring the Jeep back to the dealer and this time I was advised that the technician validated my concerns and performed a transmission quick learn 5060 WC90. Part # count: Claim type w. in order words my complaint was valid. Another week later, again brought my Jeep to the dealer and two days later I received a phone call from the dealer telling me that they couldn't find the noise and for me to come to the dealership and drive my Jeep with the manager in order to reproduce the noise. I am not making up the noise but now after the validated the fact that there was a manufacturer problem due to the fact that it is a new transmission, now they can't find the noise, there is most definitely a serious problem and there are no recalls at this time for this problem. I anybody has a similar issues, please let everybody know!!!!!!
- Miami, FL, USA
The transmission takes far too long to downshift when called upon for a quick drop in gears. When driving at highway speeds or even normal city speeds, when you need to change lanes for a quick pass of another vehicle and push the accelerator to the floor, the vehicle is left waiting for 2 to 3 seconds for a downshift with only coasting power, no acceleration. This lag time for a downshift & application of power clearly needs to be addressed because it is hardly safe or reasonable.
- Baltimore, MD, USA
- Forney, TX, USA