10.0
really awful- Crashes / Fires:
- 6 / 1
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 17,481 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
My vehicle was showing signs of problems and has been diagnosed as needing a new PTU and rear differential. These are both well known issues of Recall ID 01C, but my VIN was not included in the recall. I was not aware of the issue and am concerned because this is a definite safety issue.
- Eau Claire, WI, USA
I was at a red light, the first in line, and when the light turned green, I pressed the gas, and heard a horrible thud(thinking someone hit me because my car rattled) and then the car would not move forward. Each time I pressed the gas, nothing moved. I put it into park and back to drive, nothing. I put it in reverse and nothing. I put it in manual, and nothing. I even switched to sand, snow, etc, and nothing. Every time I revved the motor it did not move. It remained on, and revved the engine, but would not move. I have never had any signals (sounds, emergency lights, etc) come on in the four years I've had this vehicle. It did have a recall on it and supposedly was repaired the day I purchased the vehicle. I had it repaired by the same place it was purchased (and where the recall was fixed) and the head service guy told me I needed to contact Mopar to let them know of this and they denied anything..My 2019 Jeep with (at the time of this) had only 96964 miles on it should not have had this occur! If I'd have been on the express way (instead of a very busy intersection at rush hour) this would've been catastrophic for me and others!
- Louisville, KY, USA
I need my VIN added to the recall list as my vehicle is within the group of affected vehicles, I've been informed by my dealership that this vehicle is at risk of freezing up at any moment due to this condition which is a safety concern. The PTU is an extremely expensive repair.
- Longmont, CO, USA
on multiple occasions when driving and trying to increase speed (such as after pulling out of my driveway) the car makes a sudden jerking almost or like something "misses" and it slows down and takes a couple seconds to regain again. On the most recent occasion, the engine light then came on and wouldn't go off. The code when tested, said it had to do with the transmission.
- Oakdale, MN, USA
I was traveling on [XXX], a major highway from PA to NJ, when my car had a catastrophic explosion, without any warning, while I was driving. The car was running smoothly prior to the explosion. I do not know how I made it to the shoulder because once there I could not move the vehicle. I was on the shoulder and tractor trailers driving 70-80 mph were coming toward me and crossing over the white line into the shoulder. I truly thought I was going to be hit and killed. I had the car towed to my mechanic who informed me that the explosion occurred in the Transfer Case which could have caused a crash injuring myself and other drivers on the highway. My mechanic suggested to have the vehicle towed to a Jeep dealership for further investigation and repairs knowing that Jeep Cherokees from 2017 - 2019 had failed Transfer Cases installed. The dealership has informed me that I am responsible for the parts and labor because the power train warranty ran out and my VIN number is not part of the recall. I have incurred towing expenses, rental car expenses and diagnosis fees and I am still without my vehicle. The quote I was given is for $3400 plus tax. This occurrence happened due to no fault of my own. I feel that the recall should be expanded to include my vehicle. There is no loaner care available to me from the dealer and now they cannot get the parts needed until 9/13. This car is low mileage, and this should never have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Ringwood, NJ, USA
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle jerked abnormally. There was an abnormally loud banging sound while attempting to change gears. The -??Service 4WD-?? warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed, and determined that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 48,000.
- Clarksville, TN, USA
PCM was replaced and a code came up that the PTU failed. PTU part is on national backorder. Would like this vin# put on recall so jeep will cover rental car expenses
- Hatboro, PA, USA
The contact-??s mother owns a 2019 Jeep Cherokee. The contact stated that while her mother was driving 35 MPH, the vehicle lost motive power and stopped in the middle of the road with the 4-WD warning light illuminated. The contact was concerned that the failure could have caused a crash, injury, or even death due to the failure. The contact stated that a Police report was filed with the Police Department of Montville; however, the report was not provided to the driver. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the drivetrain control module had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 67,000.
- Wanaque, NJ, USA
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.
- Niwot, CO, USA
There is a pending recall on this vehicle for the past 8 months. There is still no remedy. My trade-in value has plummeted. I'm experiencing issues related to the PTU recall, and the dealership is telling me there is no known remedy. The vehicle randomly loses drive power / gains drive power. They know the PTU is what is likely wrong with the vehicle, but are refusing to fix the issue, because the recall doesn't have a remedy yet. How long does it take for a manufacturer to find a fix for this? Jeep should be responsible for paying / fixing this recall, yet they aren't because there isn't a remedy.
- Shinnston, WV, USA
Oil pressure light came on the same day the engine sees on freeway
- Pleasant Grove, UT, USA
Received an initial letter about the recall in January 2025 -with no resolution offered.. warning light went on in the vehicle on August 24, 2025. Took a vehicle to dealership today, August 25th. Dealer has informed me there is no fix, no timeline on a fix, but told me they cannot release it back to me because it is not drivable. I now have no car a full-time job and no way to get there with no timeline of when this will be resolve.
- Xenia, OH, USA
Vehicle has a "4WD SVC" light on. I took it to the Jeep Service center to get it diagnosed and it turns out the vehicle will need a PTU (Power transfer unit). I was told that it is not covered under their 01C recall and that i would have to pay for the replacement which is almost $4000. I find it unfair since the vehicle is having the same symptoms stated in that recall and there is a class action lawsuit of this PTU failing since it is a very known issue. This vehicle is very unsafe to drive because it could just shut down on me randomly while driving. This will be the second time this vehicle will need the PTU replaced and i already paid them $400 for diagnosis.
- Algona, WA, USA
My 2019 jeep Cherokee latitude only had 25000 miles on it when i bought it. Within a month the emergence break would come on by itself randomly while driving or beginning to accelerate from a parked or stopped state. Vehicle also can be parked completely level and it states the vehicle needs to be returned to park and restarted. Meanwhile all the lights come on on the dash and the shifter lights up red. Every single gear. It literally will not move unless you drift. It also will not start randomly, you will go out get in and for no reason it won-??t turn over, yet the electrical systems will turn in fine, it-??s getting power. In order for this to stop, you have to keep turning it on and off and apply the parking brake and the brake and than release them-??. Over and over with intermittent breaks in between until it finally turns over. If you manage to get it started than it won-??t shift properly. It stays in an extremely low gear unless you accelerate rapidly. And it won-??t accelerate rapidly, your foot can be to the floor and it-??s barely going until it gets into third and than just keeps rising never down shifting again until you coast to a stop and have to turn it off again and start the process over. On hills when this happens you will get hit and killed bc it won-??t go in time for you to get out of oncoming traffic-??s way. It has shut off while driving on the highway. Left me stranded blocking people in in parking lots. And almost gotten me and my family killed in several occasions. There are no similar circumstances in which it does this. It is comletely random and that makes it terrifying. I have 2 children that I am afraid to take anywhere now, and the jeep was bought to keep them safe and able to get anywhere in case of inclement weather etc. as if that-??s not enough, the passenger seat floor is always wet. There is no leak coming in from doors or windows so I have no idea. And the radio and ac/heat turn on and off by themselves constantly
- Parkton, MD, USA
Fault within the power transfer unit. The vehicle sometimes switches to all wheel drive and struggles to revert to front wheel drive. SVC4WD light comes
- Salem, OR, USA
After approximately 70,000 miles in my 2019 Jeep Cherokee, my Powertransfer Unit light came on and has refused to go off starting in between May - June 2025. My vehicle is available for inspection upon request. My safety and passenger's safety are at risk if my Powertransfer Unit malfunctions when driving. Problem has not been confirmed by a independent service center. Vehicle or component has not been inspected by manufacturer, police, or insurance representatives. No other warning messages or symptoms prior to the failure
- Minneapolis, MN, USA
Power Transfer Unit - my power transfer unit has failed. This appears to be a manufacturing defect identical to those under the recall provisions. For some reason, my VIN # is not included.
- Marlton, NJ, USA
Am concerned about theses vehicles even being on the roadways with no resolution to the safety recall being resolved. Reported in Jan 2025, no resolution yet. for 8 months" "Parts are not available". It appears by documentation that if you are in the states you can get a dealer to check via software to detect and monitor for excessive wear within a PTU. If PTU failure is confirmed by software, FCA US will replace the PTU for all impacted customers experiencing messaging related to the defect to replace the PTU. Warranty extension terms and unlimited years/unlimited mileage. Why can we not check the vehicle out at a Canadian Dealer to confirm what we are potentially driving down our busy highways"
- Vanderhoof, AK, USA
The power transfer unit (PTU) failed, which is part of Recall 01C. A warning light came on, which prompted me to bring the vehicle to the dealership. The dealership inspected the vehicle, confirmed the PTU had failed, and stated it is unsafe to drive. They also confirmed there is no remedy or replacement part available at this time. Because of this, the vehicle cannot be safely operated and I have been left without transportation.
- Englewood, CO, USA
- Elroy, WI, USA