I was traveling on Route 78, a major highway from PA to NJ, when my car had a catastrophic explosion, without any warning, while I was driving. The car was running smoothly prior to the explosion. I do not know how I made it to the shoulder because once there I was unable to move the vehicle. I was on the shoulder and tractor trailers driving 70-80 mph were coming toward me and crossing over the white line into the shoulder. I truly thought I was going to be hit and killed. I had the car towed to my mechanic who informed me that the explosion occurred in the Transfer Case which could have caused a crash injuring myself and other drivers on the highway. My mechanic suggested to have the vehicle towed to a jeep dealership for further investigation and repairs knowing that Jeep Cherokees from 2017-2019 had failed transfer cases installed.

The dealership has informed me that I am responsible for the parts and labor because the power train warranty expired and my VIN number was not part of the recall. I have incurred towing expenses, rental car expenses and diagnosis fees and I am still without my vehicle. The quote I was given is for $3400.00 plus tax. This occurrence happened due to no fault of my own. I feel that the recall should be expanded to include my vehicle. There is no loaner car available to me from the dealer and now they cannot get the part for 2 more weeks (it has already been one week). This car only has 48,000 miles on it so this should not have happened.

2019 Jeep Cherokee Trail Hawk. On trip home, RPM exceeded (Per on board report), loud noise from behind/under steering wheel area, vehicle lost power to transmission, lots of grinding and engine revving due to the cruise being used when the PTU died. Had to be towed to a local dealer. Jeep is still sitting in another state than where I live with no resolution from Jeep. It is a warranty covered part and confirmed by dealership it is the PTU. Jeep Customer Care is a joke as it took 8 weeks for rental reimbursement agreement and have still not received the first check. I am out of pocket 700 per week for rental car. Communication from Customer care is limited and disjointed.