CARVANA tried to drop off this Jeep Cherokee with the air bags exposed on both the drivers side and passenger side. There were also exposed wires on the passenger side. I rejected the vehicle and they put it right back up for sale seconds later. They also are refusing to come pick up the original vehicle that I had swapped for the Cherokee. This is what I sent them: I swapped a Jeep Compass for a Jeep Cherokee (VIN [XXX]). The delivery person [XXX] shows up 11/27/2021 and before he even gets the Cherokee off the truck, he offers me a $100 visa gift card saying the inside is dirty. I open the drivers side door and the air bag is exposed, dirty and wet. [XXX] says I can keep it, just get it fixed at a dealership. I said -??NAH-??. I go to the passenger side and it-??s the same situation, the panel is hanging down and there are exposed wires. I said -??nah I-??m not keeping this car-?? and I begin taking pictures of the damages. The delivery dude [XXX] then asks me not to take pictures. I did anyway. Then [XXX] says -??well I-??m not gone say you rejected it. Imma just leave it as is-?? to which I said -??no it-??s rejected. I-??m not taking this car I reject it.-?? I never got in the car, I have ring cameras that recorded it all. He loads it back up and leaves. Fifteen minutes later the car is back for sale on Carvana. I called Carvana to tell them they needed to come pick up their compass because I no longer want to do business with a company that would deliver a vehicle with defective airbags. They give me the complete run around for TWO days saying they can-??t just come get the car, contracts have to be filled. The same contract I signed with the compass was the same contract I signed on the Cherokee that was instantly back for sale. How?? I never signed any financing contracts on either car because the mileage was under reported on the contract and I wasn-??t about to sign anything with inaccuracies. They told me it would take 10-20 business days to come get their car. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (F

- Patterson, CA, USA

Car just stopped for no reason going 65 mph on the highway. Could have been a very bad accident.

- Woodstock, GA, USA

Second time in under a year battery went dead. The first time, While I did take it to the dealer to get it replaced under warranty, still puzzling as to what is draining the battery. Dealer said alternator was good. I-??m taking in today to get it fixed. My car is all factory, no mods, no add one. This is my daily driver, drive about 36 to 40 miles highway.

- Las Vegas, NV, USA

Vehicle will not unlock or respond to key fab, after waiting it sometimes does, other times disconnecting negative battery cable and reconnecting it, function is restored. Far worse is at time when driving total electrical system failure occurs, engine fails, all dash board lights fail, light turn lane indicators and door locks. This has happened repeatedly and last time in heavy freeway traffic exiting. Took car to dealer and he said it was a low battery, this is the 3rd battery in 20 months. Dealer had car for 7 days and returned it now with Electronic Start Stop not functioning, after 3 weeks problems are still there, an independent mechanic says these are known Jeep problems, and confirmed it is not low battery voltage, I'm an electrical engineer and these failures happen when battery is at 14.0 volts, fully charged after 90 minutes of driving, and then car will start perfectly to only fail again. At this time I feel it's not safe to drive.

- Pleasanton, CA, USA

About a year ago I took the vehicle in for a recall notice. Software update needed to be run due to the vehicle shutting off during operation. I took the vehicle in for the recall service. Since the recall my vehicle has now started doing the same thing. It seems to happen when slowing to a stop or downshifting. Vehicle totally shuts off, no lights, including break lights, everything shuts off including radio, hazards won't go on, car just totally shuts off. Happened to me at a busy intersection tonight and I nearly got rear ended. Only warning light was the battery when attempting to restart the vehicle. This has happened 4 times in the last two days, this is my only vehicle and I must drive it.

- Greendale, WI, USA

Vehicle will shut down and reset while in traffic. Will take 5 plus minutes to be able to turn back on. Emergency Brake will automatically engage. AC compressor failed no longer working.

- Cheyenne, WY, USA

While driving, the Jeep suddenly loses all power and shuts down. This is extremely dangerous as it seems to happen at random. So far only on side streets, but what if I was in the middle of an intersection? The manufacturer knows this is an issue with the model year and make, complaints litter the internet. They have not issued a recall, I suppose someone needs to die first.

- Denver, CO, USA

1) The radio screen display has become streaky. The term used by the dealer is "delamination". This "delamination" can be easily seen whether radio is on or off. 2) The Uconnect function of the radio without prompting: a) Switches back and forth between Satelite radio and AM radio. b) Randomly calls people on the phone contact list. Numbers 1 and 2 above cause driver distraction and makes it harder to read vehicle information such as back up camera and navigation displays. The dealer has confirmed "delamination". There were no warning lamps, messages, etc. The issue first occurred in February 2021.

- Red Bank, NJ, USA

UNKNOWN The radio fades in and out. Happens only some of the time but if it is going to happen it happens right away or it doesn't happen at all. It sounds to me like the wiring is faulty. I checked the uconnect website and it says my software is up to date. I have seen this same complaint all over the internet. My sister-in-law has the exact same problem. Jeep refuses to take responsibility or really figured out the issue so that it can be fixed. There has to be something they can do. It is maddening and really sounds like it could be something applied to the lemon law.

- Westmont, IL, USA

First the auto stop quit working. The vehicle lost power as I was driving and no warning lights have come on. Now the cruise control has stoped working with no warning lights. Periodically the vehicle will lose power the radio/screen will reset as your driving.

- Kansas City, MO, USA

I have the 2019 Jeep Cherokee High Altitude 2.0 turbo 9 speed transmission. We have had this same problem since we bought this vehicle. It doesn't happen all the time but I believe is getting worse. The notorious very very hard shifting & stalling problems. This seems to happen at any speed, at anytime, & doesn't matter how you drive it the problem still persist. You can be driving 35 mph on a straight stretch, no breaking, no change in acceleration, and it will suddenly shift very hard! The other problem that I believe is connected to this is stalling before it decides to shift. Sometimes 3 to 5 seconds before shifting very hard into gear after it finally decides which gear it wants to shift into. It has created some very scary moments that my family & I could have got into an accident multiple times because it took so long to shift. Please be my guest & inspect it! No check lights or anything like that. I did have the battery go bad a year after we bought it. That might have to do with the start/stop system even though it is equipped with a bigger battery and better starter.

- London, AR, USA

At least three times the Jeep has turned off while at a stop but still in drive. The automatic start seems to be related. Now the automatic start has shut off on its own (was not manually disengaged). The first couple of times this occurred we were at a light and the auto start was on so the Jeep went idle. When we pushed to turn the auto start button to off, the vehicle completely shut down while in drive. We had to pt Jeep in park and restart engine.

- Watauga, TX, USA

On several occasions my vehicle turned off while driving. When vehicle turns off, steering wheel locks up and my turn signals do not work. We bought and replaced a new battery. Within a week the issue started again. Today it happened twice within 45 minutes apart. Again, the car completely turns/shuts off. We have to find a safe way to stop, put it in park, wait a couple of minutes then turn it back on.

- San Antonio, TX, USA

Front panel electrical lights and radio do not work

- Lake Worth, FL, USA

Unknown of what the issue is but since I bought my 2019 Jeep Cherokee latitude recently I've took it in for service multiple times paid out of pocket because when I slow down it shudders bad and stalls at time this is dangerous I was on the highway and it stalled dead right in the lane and a semi truck almost crashed into me. I took it to the dealership they first said my oil was 1 quart low which I didn't believe then they did a pcm update on another visit and problem is still there this almost gave me a heart attack I could have got killed! Either reimburse me for the problems or investigate what this could be.

- Parma, OH, USA

My vehicle turned off in traffic, the emergency break kicked in, jerked my car backwrads, and then turned back on almost causing me to wreck. It has happened three times.

- Lubbock , TX, USA

This particular year and model of jeep has 2 recalls not registered to my VIN number related to my accident. Airbags- impact and acceleration sensors. Steering- steering rack gear. Tonight while driving my jeep to my local walmart, my steering completely quit and locked up on me causing me to go off the road, hit a speed limit sign, almost roll my vehicle, and cause possible irreparable damage that may total my vehicle all together. The impact was hard enough to cave in my whole front passenger side fender, rip my mirror completely off, dent both passenger doors deeply, bend my door frames, and almost completely tore off my rear fender. During this, my air bags did not deploy, and I know the accident was bad enough that they should have. This could have been life threatening, and could have ended entirely worse than what it did. My power steering pump seems to be working fine, but my jeep itself is still registering it as a power steering issue, which makes me believe that there are significant electrical issues with the jeep itself.

- Ravenswood, WV, USA

I bought my 2019 Jeep Cherokee in February 2021. I've had issues with the vehicle not starting about 2 months after I bought it. Recently I have had to jump start my car to get it started. On the highway this evening all these warning lights were popping up, and my vehicle just shut off, everything. Thankfully I was able to get into the breakdown lane. After a while, I was able to start my vehicle and check the vehicle information. My battery voltage was at 17.1. I safely got my vehicle home. I let the car sit. Then tested the voltage on the battery and it was normal. The alternator was good as well. However, the minute I start my car, the batter voltage is in the red again. My 5 year old daughter was in the vehicle, I was driving on interstate 84 in Connecticut. We could have been injured or killed if I did not get to the side of the road.

- Terryville, CT, USA

On hot days/days when A/C is running, the car will fully shut off when stopping at a stop light when the auto-off functionality is on (which is by default -??on-?? with every ignition cycle). The lights go out, the dashboard computer and instrument panel go dark and then the car does a hard reignition. From time to time the the car will not turn back on automatically giving an error to the effect of -??power On/Off required.-?? In this instance the vehicle must be shifted to park to be able to reignite the engine chambers and then the vehicle must be put back in drive - taking ~30 seconds and causing traffic snarls - endangering fellow travelers and those in the vehicle.

- Washington , DC, USA

While stopped @ traffic light or stop signs, when start to go car jumps when gas is applied. Has not been reported to anyone yet, no warning lights displayed. Has not caused accident as of yet. Electrical equipment has had problems since came off lot.@ times usb ports work @different times.it says to connect device every time even when it's plugged in already, I'm not sure if jumping is motor or transmission. I was told by dealership ( salesman) that the problem with USB problem was ok. I'm afraid it may cause safety issues in the future ( jerking engine).

- Tom Bean, TX, USA