The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle failed to properly accelerate, and the vehicle lost automotive power. The contact stated that the check engine warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that the engine valve had failed and entered the engine cylinder causing catastrophic damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 18V344000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 86,000.

- Lake Mary, FL, USA

The contact owns a 2019 Jeep Cherokee. The contact stated that there was oil leaking from the vehicle. The contact stated that the 4-WD warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that oil was leaking from the oil pan. The vehicle was not repaired. The contact called Drivers Village (5885 Cir Dr E, Cicero, NY 13039) and Maguire Chrysler Dodge Jeep Ram of Syracuse (959 Hiawatha Blvd W, Syracuse, NY 13204). The manufacturer was not contacted. The failure mileage was approximately 87,000.

- Brewerton, NY, USA

The contact owns a 2019 Jeep Cherokee. The contact stated the vehicle was hesitating while starting the vehicle and was jerking into gear while shifted into drive(D). The contact stated that the failure also occurred while stopped at a traffic signal. The contact stated that while depressing the accelerator pedal, the hesitated and then lurched forward. The contact stated that the vehicle also lost motive power and almost stalled while driving at various speeds. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a dealer to be diagnosed and it was determined that the fuel pump needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the check engine warning was illuminated. The contact returned the vehicle to the same dealer to be diagnosed and was informed that the purge solenoid and purge hose needed to be replaced. The vehicle was repaired. The contact stated that after retrieving the vehicle, the failure reoccurred. The contact had not taken the vehicle back to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was 60,935.

- Douglasville, GA, USA

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 15 MPH, the vehicle was vibrating and running rough before the vehicle lost motive power and stalled. The contact stated there was no warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the valve stem keepers had failed, and the valve fell into the cylinder. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 18V344000 (Engine and Engine Cooling). The failure mileage was approximately 71,000.

- Hillsdale, IL, USA

The contact owns a 2019 Jeep Cherokee. The contact stated that while her niece was driving at an undisclosed speed, the vehicle lost motive power and was unable to accelerate above 60 MPH. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that there was a misfire in cylinder #2. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V344000 (Engine and Engine Cooling) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 83,000.

- Spirit Lake, IA, USA