I bought a brand new Jeep to not ever worry about having problems. I quickly discovered that 2 months after the purchase of the new vehicle, I ran out of oil. The dealer that I purchased the Jeep from avoided my phone calls and never called me back. I had added oil and chose to bring my Jeep to another dealer for oil changes. Someone had told me that Jeeps just burn oil more and that I'll need to keep some with me to add regularly, so that's what I did. I ALWAYS had to keep the giant jug of oil in the back of the Jeep. I was ALWAYS running out of oil, usually by the 3,000 mileage mark. I never made it to my next oil change without having to add some beforehand. A few months ago, the engine stalled when I pulled out of my driveway, I live on a quiet road so thankfully I was able to get it started again and found out I was low on oil. A few weeks ago, while pulling out on a busy route (with many tractor-trailers) my engine shut off! Thankfully I was still in the shoulder and managed to avoid getting from the side, but did cause major traffic behind me because it took many tries to get my engine started again. I pulled over to the nearest gas station and discovered there was no oil, nothing on that dipstick. I had to call for help because my oil wasn't sold at any gas stations that were open at night. It was then when help came, they told me that this is not normal, and should never happen on a brand new vehicle, especially since synthetic oil is supposed to last longer.

After calling Jeep for help, they checked for leaks, didn't find any and did an oil change (because I was ONLY 2000 miles from the next change and proceeded to charge me for the service). They then told me to come back every 500 miles for an oil consumption test. I live far away so getting there every 500 miles was challenging and it was going on over Thanksgiving break. At almost 800 miles, they checked the oil (with a hand-drawn picture on a post-it, because that's accurate). The guy said it was at normal level due to Jeep specs, they had added more oil when they did the oil change, therefore it's safe to drive. I came back at about 600 miles and now the guy confirmed that it's low, but still "within normal Jeep specs" and said it's due to aggressive driving. Now I'm an aggressive driver.

If I'm an aggressive driver because I drive a lot or have to drive to my house on top of a mountain (which I thought Jeeps could do) then I do not want a Jeep anymore. Instead of confirming that the oil is getting low and it was normal before, that there is something wrong, they decided to blame me instead. Never had any mechanic tell me that I'm an aggressive driver with any of my previous cars. I'm pretty sure an aggressive driver would show wear and tear on other parts of the vehicle, not just burning more oil than normal. This is not a safe car to drive. Having this so called "safety" feature where the engine will shut itself off to "protect itself" due to low oil, is NOT A SAFETY FEATURE IF IT CAN AND WILL SHUT OFF WHILE YOU ARE DRIVING!

The next time this will happen, (without any warning!) will be while merging on a highway, or crossing a major intersection and get you seriously injured or killed. Oh, but thank god for that safety feature to protect your engine, wouldn't want to damage your car due to low oil (which shouldn't be low to begin with)!

I didn't know this a problem until last year. Car started shutting off for no reason. Took it to the dealer and was ask how often I check the oil level. I said I don't. It's a new car and shouldn't need to be checked between 4000 mile oil changes. Half way between oil changes the car is two quarts low. They tested it for oil consumption and said has good results . No oil consumption problem. Since then I check the oil every 2000 miles and have to add 1 to 2 quarts till next oil change. This should not be acceptable for car manufactures. For some reason the dealer doesn't see a problem with this! WHAT CAN YOU DO?? I'm stuck with car payments while adding oil monthly.

I just read all the complains about the Jeep Cherokee 2.4 model year 2019 and noting on line there were 9 recalls. The issue I have is this being a very well maintained with synthetic oil and very frequent oil changes ( more frequent than recommended ) is now consuming 1 qt of oil per appox. 1,500 miles. Jeep is really screwing pooch on this one people saying that up to a quart of oil per 1000 miles is "normal" and within limits. OMG. You have to be kidding. This is a very poor made vehicle and this oil consumption issue with the way the motor is set to shut down if the oil gets more than 2.4 quarts low is really a road hazard and dangerous to us owners not to mention the pain in the butt to try and keep the oil level topped off.... Jeep if you are listening step up to the plate and recall the 2019's. You can bet I am going to make as much noise as I can about this defective engine and the poor way Jeep as a company is responding to this know issue.

8/15/2020 - The vehicle's battery indicator light blinked once and the engine cut off. It hesitated to restart.

8/16 and 8/17/2020 - The vehicle dinged a few times while driving but no indicator lights came on.

8/19/2020 - The vehicle's battery indicator light blinked once and the engine cut off. The vehicle dinged a few times while driving but no indicator lights came on.

8/20/2020 - The vehicle dinged and the oil can indicator light blinked once.

8/21/2020 - The vehicle's battery indicator light blinked once and the engine cut off. It hesitated to restart twice. The vehicle dinged and the oil can indicator light blinked once.

8/21/2020 - Checked oil and there was NO oil in the engine. The oil life was at 29% and the sticker placed on the windshield by the jeep dealership that conducted the last oil change was not out of date or miles.

Read on this website and multiple others that this is an engine problem and that the indicator light DOES NOT come on until after the engine has stalled (cut off while driving)! This is DANGEROUS and needs to be fixed. Fortunately I was not driving on an interstate when the engine cut off.

I have only had this vehicle for less than 3 months and had hardly any oil (barely hit the tip of the dipstick) and have only driven the car about 2500 miles. I had to put 3 quarts of oil in the engine just to get it to the minimum level required. The car is burning through 1 quart of oil every 800 or so miles. I do very casual driving in normal driving conditions and no harsh environments. This is unacceptable.

I have never had to add oil to a car in between regular oil changes. Jeep should be ashamed to have an engine like this in their vehicles and be unwilling to recognize the problems and to have consumers suffer for their incompetence!

In January of 2020, when my car was a year and half old, I was turning a corner and the car stalled. I got it started back up and carried on. Less than a minute later, it stalled again. This time it was harder to get it restarted. This probably continued until I could get to the dealership the following week. My oil was a quart lower than it should have been. I began an oil consumption test. I was told to come back after 500 miles. I did, but there was enough to go on, so they asked me to come back. There was an issue doing the measurements, so we started the test over. I was told to come back again in 1000 miles.

At this time, Covid had started and I was not comfortable going back quite yet. During Covid my dad did an oil change for me. I started having the stalling issue again in July. Went to the dealership and started my third oil consumption test. I was told to come back “in a few weeks.’ In late August the car started stalling again. So I went to the dealership for them to check. I was told that Jeep has now changed the criteria for a test and that they need to take pictures of my mileage and I needed to return in 1500 to 1700 miles. So I went back at 1502 miles. It was confirmed that I failed the fuel consumption test. They informed me to now bring in receipts of all oil changes.

Since 10/2 I have talked to the dealership and the main office. And while I understand their points about the warranty, it is very obvious that a lot of ‘requirements’ are changing by Jeep. And I was informed by Customer Care that the dealership gave me information that they never actually provided me and the dealership refused to submit my warranty claim. This has been going on for 10 months and they have zero interest in helping me get this fixed.

I have had 4 consumption tests all of which indicated the oil level was low and below acceptable for safe driving. I have had to return to the dealer every 1000 miles. Now I have a 1300 mile drive ahead of me with no opportunity to go to the dealership for a consumption test during the drive. I cannot rely on this car as it has stalled repeatedly before I was aware of this issue. I understand there are numerous complaints that Jeep is aware of with no resolution.

There is now a class action suit filed as of August 2020. I have contacted Jeep Customer concerns twice in this regard as my departure date approaches. Their response was that I should take oil with me, check my oil after the first 800 miles and add oil if needed. That is ridiculous for a female to have to do that on interstate highways. They said that the oil usage was within acceptable parameters and there was nothing else they could do. According to a website this problem has been recognized since 2015 and Chrysler has done nothing to rectify this issue.

I am sick of Galeana and dealing with my issues with this 2019 JEEP Latitude. I have complained about this issue twice. Most recently on Friday, May 13, 2020. All I get is, your car is low in oil. I just had my oil changed on March 4, 2020 and used Synthetic Oil. I was only at 4000 miles when I had this last issue. There is no way my car oil level should be as low as it was. It seemed to be barely any oil on the stick. My initial thought was that maybe not enough oil was put in the car, then I realized that no car's oil level should be that low in 4000 miles. I told the service guy that there is more going on and he asked that I bring my car back every 1000 miles to make sure it is not burning oil. This is ridiculous.

I am currently undergoing an Oil Consumption test thru the dealer, based on Crysler/JEEP's protocol to establish next steps. JEEP's position on their 2019 2.4 Liter, 4-cylinder JEEP Cherokee burning excessive oil is it is "within specs". I am doing this because my JEEP has shut off, WHILE DRIVING, three times. I came to learn, the engine is designed to shut down when the oil is more than 2.4 quarts low. Like I said "I came to learn" even though JEEP knew about this all along. Perish the thought they'd share it with me. I was only 2600 into my first oil change of 5000 miles when it shut down again. It never occurred to me it could be 2.4 quarts low. They state one quart every thousand miles is acceptable (since when?). Hence the testing I am currently doing with them. I have had three oil checks out of four, 500 miles apart, with the most recent one at 10230 miles. Recap -

1 oil consumption test 500 miles - 1/2 quart low

2 oil consumption test 500 miles - oil is not low

3 oil consumption test 500 miles - 1.1 quarts low

It is impossible for me to wrap my head around the random inconsistent oil burning consumption of this inadequately built 2.4 liter, 4 cylinder engine. There is nothing about the consumption that is "within specs” to anyone’s standard except JEEP. What am I to do with this information? What can I possibly expect from this car as the engine ages when I consider the issues I am experiencing with a new engine? I am now more concerned than ever and feel extremely unsafe in this vehicle. Per the three tests so far, I am looking at oil burning at a rate of two quarts per 2000 miles, or not at all, or 4.4 quarts per 2000 miles. And according to what I now know, I’ll never make it to 4.4 due to the engine shutting off long before.

I cannot continue to put myself and others at risk in this car. It is JEEP’s responsibility to build a car that meets safety and efficiency requirements, not change the “acceptable specs” to fix the problem.

I did not create this issue, JEEP did.