10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
8,606 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #7

Nov 142018

Cherokee

  • 1,620 miles
My car shut down twice while driving on the expressway. There was plenty of gas and no reason for it to shut down. All of the dashboard lights flashed and then there was no ability to steer or control the car. I had break, switch the gears from drive to park and then restart the car. Luckily traffic was slowed or else my child and I would've been hit from behind. I took the car to the dealership and was told that the oil was low and it could be excessive oil consumption. That could have lead to the stalling. There were no warning lights involved.

- Philadelphia, PA, USA

problem #6

Nov 122018

Cherokee

  • 2,000 miles
The contact owns a 2019 Jeep Cherokee. While driving 64 mph with the cruise control activated, the rpms increased to 5,000 and the vehicle accelerated to 89 mph. When the contact depressed the brake pedal, the vehicle did not decelerate. Once the cruise control was deactivated, the vehicle decelerated. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 2,000.

- Kent, OH, USA

problem #5

Nov 022018

Cherokee

  • 1,109 miles
Was at a 4 way stop sign getting ready to pull off when vehicle stop working. Tried to recrank the vehicle but it took 5 minutes to start again. Called dealership and took it to the service department. About a week and a half later vehicle started having issues again. Vehicle started to stall and have a very slow take off. Take off was so slow until I had to sit 15 minutes before take off.

- Houston, TX, USA

problem #4

Oct 242018

Cherokee

  • 4,000 miles
My 2019 Jeep Cherokee latitude was just exiting the interstate and approached a light on the off ramp. Upon stopping and trying to accelerate my Jeep began beeping and the "drive (D)" started blinking on the dash and gear. During this time my vehicle would roll backwards to the off ramp unless the emergency break was engaged. I was not able to press the gas, shifting into other gears did not do anything and the breaks were locked out. I was sitting in the bike lane blocking traffic and hoping to not get hit. I was able to roll downhill about 50ft and steer onto a side street. Once there I again tried to shift to different gears and nothing seemed to work. As mentioned my breaks were locked and the gas pedal was out of service. Finally, after exiting the major intersection I tried turning the car off and back on and it seemed to clear the error. My car is currently in the shop for this problem. Something needs to be done about this though. If this would have happened seconds before serious injury or deaths could have been involved.

- Dupont, WA, USA

problem #3

Sep 252018

Cherokee

  • 2,800 miles
My new car has 2,800 miles due for an oil change at 5 months/5,000 miles. The engine failed once for no known cause after 2 weeks in the repair shop. Now my car died while in motion on busy roads and a highway ramp at speeds between 15-40 mph without warning or lights. This is sla safety hazard as the steering goes and car just comes to a stop without any warning. I had it towed after it's 5th time in 4 days stopping while in motion and shutting down. Jeep told me it's empty on oil but yet the oil light indicator doesn't come on. They said it is a known issue without a fix for all 2014-2019 Jeep Cherokee. They are aware but are not fixing or addressing the oil consumption without light issue that puts drivers in motion at risk of an accident or losing their life. If no warning is coming on that your oil is empty long before a die oil change and my car can just die while in motion along with others as again they stated it's a known issue is a road hazard for anyone in these cars. My car is 3 months old and I feel unsafe driving it on any roads for fear I will be hit by another driver as it's just losing power and shutting down in the street in motion. Jeep cannot fix this but knows about it.

- Abington, MA, USA

problem #2

Sep 242018

Cherokee

  • 3,300 miles
I was driving down the street and all the sudden my car just shut off. I had no control over the vehicle at all. Then it started driving backwards as it was in drive. I couldn't not get it to go into park and it took a minute or 2 to get it into park. The. The dash told me to turn the car back on and it wouldn't turn back on at first. This is the second time this has happened to me. The vehicle was moving and just all the sudden turned off. I went and checked the oil after reading about this with other customers and I had no oil in my car.

- Baltimore, MD, USA

problem #1

Jun 052018

Cherokee

  • 450 miles
Brand new car with 12 miles on it, check engine light on, will not go over 27 mph on hwy. When try to fill with gas it flushes back out the tank. Already serviced for internal brake switch failure. After picked up, ran fine for 48 hours then ABS warning light came on, a w/exclamation point light came on and message saying..."service stability control" now Jeep is back in shop. Do not feel safe in it at all.

- Chamblee, GA, USA