10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
8,606 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #27

Dec 022019

Cherokee

  • 20,000 miles
When I accelerate my vehicle after a stop or getting on the highway, it stalls and or stutters. This is a major safety concern. I have almost been hit because my vehicle would not accelerate when I had my foot on the gas.

- Broken Arrow, OK, USA

problem #26

Dec 112019

Cherokee

  • 3,000 miles
Vehicle driving and when coming to a stop it seems like the auto turn off wants to turn off even before stopping. Feels like its going to stall. Also leaving a red light when it auto turns on it jerks and then switching from first to secong gear it jerks. The transmission has so much lag switching gears and picking up speed it also jerks and takes forever to pick up speed. But my most concern is gear switching and jerking and almost stalling when coming to a stop with the auto shut off trying to turn off while driving. And when it turns back on it jerks when you give it slight gas.

- Apopka, FL, USA

problem #25

Sep 292019

Cherokee

  • 100 miles
Accelerating is jerky and many times does not shift correctly as speed increases (into next gear on left hand side ). also, as vehicle goes down small hills it seems like it doesn't understand how to handle the decease in acceleration. Also, when shifting from reverse to drive, it takes at least 30 seconds to correctly respond. I brought vehicle into shop, they stated it was the vehicle getting to know how I drive.

- Whitsett, NC, USA

problem #24

Oct 282019

Cherokee

  • 25,000 miles
Vehicle will randomly shut off when driving. The cruise control will not kick in when you are going straight or up a hill... but don't worry it will kick in when you are going down a hill! the radio will do whatever it wants from blasting music to turning your favorite song off to listen to am radio, or just locking you out all together. The dealership says "it is just an update" sorry but this vehicle is a death trap!

- Mesa, AZ, USA

problem #23

Sep 262019

Cherokee

  • miles
Stalling in the engine and knocking into the engine. There is also a stall upon acceleration.

- Stone Mountain, GA, USA

problem #22

May 202019

Cherokee

  • miles
I took my car four times to the dealership for repairs. They have only done two repairs but every time I take it and they fix something, something else starts giving me problems. My car has shut down in the freeway that was the reason why I took it the first time. The dealer only did an update in the power train, which they said it was recall. After that the car continue with all the other problems that were not taken care by the dealership. I tried two different Jeep/Chrysler dealerships, one in alhambra which is where I bought the car from and the other location I took the car was the one in downey, ca. I'm afraid off getting into a car accident because of all the problems the car has. The dealership doesn't want to fix the car as they said the car is not showing any codes for them to fix them. The car accelerates by it self, the brakes are not working properly, it shakes and the last time I took the car for repair it started to smell like gasoline, also the dashboard turns on and off by it self. I just want to have a reliable car as I'm paying for a 2019 vehicle not a used one. I just don't want to put my kids, myself, or anyone's life in danger due to the car not functioning properly. I would greatly appreciated if you guys can assist or help me with this matter at your earliest convenience.

- Walnut Park, CA, USA

problem #21

Nov 052018

Cherokee

  • miles
The vehicle does not shift correctly. It lags terribly. It does not accelerate properly. It jerks and the transmission grinds. The brakes make strange noises when coming to a stop and it doesn't stop as quickly as it should. The radio overheats and the usb ports stop working randomly. The vehicle cut off on a major hwy at one point. Several complaints have been made to the dealer and it has been serviced multiple times and it's not correcting the problem. It's a brand new vehicle and started having issues not long after it was purchased. The dealer keeps re-flashing the transmission and it's not fixing the problems this vehicle has. Chrysler won't do anything for us because they say there are no codes on the vehicle. This vehicle is not operating properly and it's not even safe to drive. We shouldn't have to keep a vehicle that was purchased brand new and it has had nothing but problems. The mechanic even admitted it lags but stated "it's not that bad." This is unacceptable. No brand new vehicle should lag at all or have any of these other issues for that matter!

- Kenosha, WI, USA

problem #20

Aug 122019

Cherokee 4-cyl

  • 35,000 miles
2019 Jeep Cherokee latitude stalls while the vehicle is in drive. The entire vehicle shuts down, the battery light displays, and the vehicle must be stopped, put in park, and restarted. This issue was noted by a recall earlier this year by Jeep, but service for the recall was ineffective and issue remains. Both experiences were while the car was in motion (driving) at approximately 35 miles per hour both on low grade inclines. The first experience was with less than 1,000 miles on the vehicle and the 2nd experience was at approximately 35,000 miles. Also, the speed control of the vehicle is inconsistent with both lurching at take off and slow acceleration. Consumer stated the Jeep was taken into the dealership for the final leg of the oil consumption test. Upon speaking with the dealership, they stated that, in the last week, Jeep acknowledged an engine oil consumption issue with this make and model. We were further told that a new engine will be ordered for the Jeep but because of the mass amount needed, it is a 2-3 month wait. In the wait time, we have been instructed to check and purchase oil for the Jeep every 2-3 weeks or as needed.

- Decatur, IL, USA

problem #19

Jul 242019

Cherokee

  • 13,000 miles
Jeep does not accelerate properly. Still has other issues stated in other complaint; grinding, lurching. This car is a fail. Filed a lemon claim that was ignored and am about to re file for all the other problems occurring. I can't use cruise control because the rpms get waaay too high for me to trust. The hills between payson AZ and show low AZ are too much for the computer to manage, I'm worried the engine will blow. Air bags did not deploy when I was rear ended. Now I know why. They are recalled. This is a death trap I am paying 32K for, and I am livid. I will never buy Jeep again.

- Phoenix, AZ, USA

problem #18

Jul 182019

Cherokee

  • 30 miles
In motion. Problem with vehicle, any speed, especially cruise control on. Speed set at [ex) 25 mph, traveling decline Jeep downshifts from 6th. Gear to 3rd. Gear. RPM jumps to 4200 from 1500 RPM. Engine starts racing as turbo kicks in. Transmission up shifts to higher gears. RPM stays high, vehicle doubles its speed. Occurs any speed. Any hill. On interstate with grades. No matter what roadway or surface. Did this the first day we bought it. My wife didn't tell me it continued. I found still occurred when I took for 3000 mile service. She said she just avoided cruise control. It will do this on a grade also if cruise is off. Longer grades. At the 3000 mile service I informed dealer dutch miller and called fca Jeep I registered a case #.that day in June. Dealership didn't follow through with Jeep, or visa versa. Jeep couldn't reach us for phones were out for 3 weeks due to storms. Jeep suspended. I called Jeep csm last week. They wanted another tech review. The June service review included taking a brand new identical Jeep limited 2.0 turbo and simulate. It was worse than ours. It actually red lined RPM on grade of rt 119 at oakwood interstate 64 access dealership agreed a problem. No known repair. Computer software or engineering update required by Jeep. Dealer did not report to Jeep csm on first service call. Due to length of time, we needed to repeat. Took in again 07/18/2019. Service writer just typed part observation of first visit. I contacted Jeep to be sure they were aware. Jeep case mgr. Contacted billy at dear who knew nothing of issue and stated he thought it did what the other Jeep did. Case mgr. Told me I could take to another dealer for a different case mgr. I emphasized this is a dangerous condition. Michael didn't want to be concerned with issue, it is dangerous, and I was reporting. Svc. Mgr.said he had spoken to michael, in the hour I have video.

- Charleston, WV, USA

problem #17

Jun 092019

Cherokee

  • 410 miles
Brand new Jeep rail hawk 34 miles at time of purchase 410 miles knock sensor and check engine 1812 miles etc and map sensor 2325 miles etc the last two times lost all throttle and no power going up vail pass in co. Almost rear ended by a semi and had to pull over on the shoulder, limp mode.

- Fruita, CO, USA

problem #16

Jul 112019

Cherokee

  • miles
New car, 2 weeks old with 800 miles will not hold speed with cruise control while going down hill. In fact, the car actually accelerates with engine. This happens at all speeds. Dealers and factory says "it is a characteristic of all 9 speed transmissions". it is a dangerous situation. In another transmission related issues, the car makes a loud clunk when driving between 30-50 mph on a flat road when lightly putting foot on accelerator. It is so loud and hard you can hear and feel it over the radio. Again we are told this "is a characteristic of the 9 speed transmissions"! unacceptable! a class-action lawsuit needs to filed against the manufacturer.

- Burnsville, NC, USA

problem #15

Jul 042019

Cherokee

  • 2,000 miles
I noticed a lag in a increase in speed & stalling in the engine when the vehicle is in operation.

- Stone Mountain, GA, USA

problem #14

Mar 222019

Cherokee

  • miles
Everything down to the engine has been replaced and still having problems with the idle being high sitting or moving, usually a very quite vehicle is now loud, smells like gas is leaking, auto shut off works sometimes, the unlock button on the handle most times won't unlock, when there's no one in the Jeep and the button is pushed on the handle it says to push break to start the vehicle while still trying to unlock the doors and outside of the vehicle, hesitates to take off at times while pulling out from a stop sign or to pass someone

- Fort Plain, NY, USA

problem #13

Mar 082019

Cherokee

  • 2,300 miles
Driving approximately 30-40 mph when slowing down to approximately 10-15 mph to yield for oncoming traffic or a red light the vehicle will have a delayed response to any acceleration input causing a dangerous situation (ie. If trying to take off in front of another vehicle due to space but realize they are traveling much faster than anticipated you are unable to get out of the way due to car not responding to pedal input immediately).

- Unionville, CT, USA

problem #12

Feb 042019

Cherokee

  • 10,000 miles
The contact owns a 2019 Jeep Cherokee. While at a stop, the vehicle accelerated forward without warning and caused a front end collision. There were no warning indicators illuminated. A police report was filed. The contact suffered injuries and received medical attention. The vehicle was driven back to the contact's residence. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 10,000.

- Nashua, NH, USA

problem #11

Mar 202019

Cherokee

  • 5,000 miles
Breaks feel worn out and when I break you can hear noise.also the disc look worn out and vehicle is beginning to drive poorly.

- Choice, IL, USA

problem #10

Mar 072019

Cherokee 4-cyl

  • 3,900 miles
The car will stall in the middle of road with no warning. It happens most often when going up a slight hill and making a left hand turn. Dealer says it is low on oil pressure(the car is 5 months old and they say it was 2.5 quarts low on oil!!) and a safety switch shuts down the engine in the middle of road/traffic!! I call this "safety feature" to protect the engine a"danger switch" that endangers traffic. I believe this is a major safety issue for all traffic because these Jeep are stalling in the middle of traffic. I have a 45 second video that shows the stall. Please help get this problem solved!!

- Charlotte, NC, USA

problem #9

Sep 182018

Cherokee

  • 11,131 miles
The contact owns a 2019 Jeep Cherokee. While the vehicle was making turns or idling at stop signs, it lost power and stalled. In addition, the vehicle failed to accelerate and there was an abnormal knocking noise emerging from the engine. There were no warning indicators illuminated. The vehicle was taken to 1-5 Chrysler Jeep Dodge Ram (1560 nw state ave, chehalis, wa 98532, (360) 748-1717) to be diagnosed, but the failure was unable to be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was contacted via certified mail, but there was no response. The failure mileage was 11,131.

- Tumwater, WA, USA

problem #8

Jan 082019

Cherokee

  • 3,100 miles
Brand new Jeep Cherokee latitude plus 4X4 V6 9 speed,3,100 miles. The Cherokee has a grinding noise going over speed bumps in the back of the car. Sounds like gears aren't meshing properly. I have to turn off the traction control every time I go over a speed bump to correct the issue. Rpms get super high before the Jeep decides to change gears and kick up. The other issue is the car lurches forward when I brake coming to a stop. Not always but enough to make me weary in parking lots. Mostly drive in the city.

- Phoenix, AZ, USA

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