10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
366 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2020 Jeep Cherokee:

Unsubscribe any time. We don't sell/share your email.

Get free help with your lemon!
close ad

« Read the previous 20 complaints

problem #8

Dec 032022

Cherokee

  • miles
The rare windshield shattered. The vehicle is currently at a Jeep dealership because after the incident I opened a complaint with Jeep corporate and was told to have it towed into the dealership. My child was sitting in the back seat when we heard a loud noise and seen the glass was shattered. Jeep was viewed by police. There were no warning that after warming my car up prior to leave my house that my back windshield would shatter not even a minute into my drive.

- West Dundee, IL, USA

problem #7

Jan 012022

Cherokee

  • miles
Climate Control system freezes and will not turn on or will stop working while driving. Windows fog up with no way to defrost and cause low to no visibility while driving. No warning lights appear before this situation occurs. Car was in the shop at Spartanburg Chrysler, Jeep, Dodge in SC for a month just a few weeks after purchasing the vehicle. The problem first occurred when the vehicle had about 5,000 miles on it. Within 6-8 months the problem is happening again.

- Forest City, NC, USA

problem #6

Nov 122020

Cherokee

  • miles
Jeep is always in motion when issue happens radio freezes up loose all climate no heat defrost they are telling me that not having heat or defrost is not a safety concern living in the state of Wisconsin with 30 below weather. This in most cases happens 2 to 3 times in a row when it does it in total with out heat or defrost for 5 to 10 minutes it has been to the dealer several time and they can't fix it started in late Oct of 2020 and is still a issue

- Turtle Lake, WI, USA

problem #5

Feb 012021

Cherokee

  • miles
Purchased the vehicle 10/2020, we had our first snow 12/2020 got in the vehicle and there was a puddle of water on the passenger floor board, took the car into the dealership, was told the ice and snow got under a seal on the windshield made it expand and caused the leak, they "repaired" it. Had no problems, until it snowed again 1/2021, this time got in the vehicle and there are puddles of water on both the passenger's and driver's floor boards" not sure why a vehicle that was sold with a "cold weather package" can not handle the snow and ice??? maybe it is just me but I do not think a vehicle with just over 7000 miles should be leaking water inside?? maybe I just have too high standards" my husband does clean the vehicle when it snows, we are not the people that drive with 4 inches of snow still on the vehicle, we make sure the it is clear of snow and ice.

- Bel Air, MD, USA

problem #4

Dec 162020

Cherokee

  • 5,098 miles
1-20-2020 purchased a new Jeep Cherokee latitude, we purchased the car with 4 wheel drive and all terrain tires for our needs, gravel, mud, snow, flooding etc.in or about 12-1-2020 we received an recall W43, we thought it had to do with the bumper being melted by the exhaust. The recall stated tire rub and exhaust tips. Well needless to say they performed the recall, which I was suspect of because I think they are trying to hide a defect in manufacturing of the vehicle. Well anyway they repaired the vehilce to there liking, they replaced the exhaust, and replaced all four tires with 18" rims and street tires. And they did not replace the spare tire. I believe this was done to alleviate any defect that the all terrain tires would show and cause more problems. Aka warranty. Now I dont have the off road capabilities and 4 wheel drive safety that I had when we purchased the car. With these street tires which are not rated for sand gravel snow etc, dont work on 4 wheel drive vehicles, and cause me to lose mileage, now I have a car that was purchased, the 4 tires were changed, only 4 rims were changed and I have no off road capabilities. I paid for the tires that were on the vehicle, I paid for the car to have off road and 4 wheel drive caqpabiltys and now I have noon. Not even the right spare.

- Golden Valley, AZ, USA

problem #3

Dec 222020

Cherokee

  • 2,400 miles
Vehicle sos call locks the entertainment system and will not call sos nor disconnect. No radio available. Has occurred multiple times. The uconnect had serious electrical issues.

- Commerce City, CO, USA

problem #2

Jun 152020

Cherokee

  • 2,000 miles
When turning it makes a sound. When braking it makes a sound. While idling fan get very load. When speed increases makes a sound.

- Bronx, NY, USA

problem #1

Oct 252019

Cherokee

  • 740 miles
I took my foot of the accelerator to apply the brakes and the car continued to accelerate even as I applied the brakes. I had to apply the brakes for a mile or two until I could safely pull over. Once I pulled over and completely stopped the rpms went over 7000. I turned the car off and restarted it. The rpms again went over 7000. I let the car sit for a few minutes and started the car once again. The car operated just fine after this. We took the car into the dealership and they could not duplicate the problem.

- Sandy, OR, USA