SVC 4WD light turned on. Dealership said it may be ptu issue and would cost $1400 just to diagnose, not fix. This is a known issue for Jeep Cherokee 2017-2019. Mine is 2020 with less than 50k miles on it.

- Albuquerque, NM, USA

SVC 4WD light came on. Took it to Jeep dealership to have them look at it. PTU "power transfer unit" is bad. Got a second opinion at an automotive repair shop, they too diagnosed PTU is bad. Repair shop printed a Safety Recall with our vehicles VIN number. Went back to Jeep with the Safety Recall paperwork and Jeep won't honor the safety recall.

- Warsaw , IN, USA

The power transfer unit, differential, spark plugs, and air induction failed. The vehicle is still having bad vibration problems at speeds above 50 mph despite $7,000 in repairs.

- Wahoo, NE, USA

I recently had a svc 4WD light come on in my 2020 Jeep Cherokee which has 75,750 miles. Then while driving a warning light kept coming on telling me that the 4WD service is unavailable and to service 4WD. Well - I took it to the dealership and was told that the ptu needed to be replaced and that unfortunately it was not covered under a recall because it only covered the years 2017 - 2019 and some 2020 Cherokee. I feel that this ptu that is defective should have a recall issued for the 2020 year as well since it's unrealistic to think that the ptu would fail on a vehicle that has only had the 4WD even used maybe five times in a 4 1/2 year span. I would like you to check into this issue that I feel should be a recall and would/could cause serious accidents due to sudden loss of power, or ability to move vehicle due to transmission failures. I feel that Jeep/Chrysler knows about this issue and have been slowly issuing recalls, beginning from 2014, then 2016 and then 2017-2019 and now I feel the 2020 and possibly later years should be covered. I was at the dealership 4/30/25. At this time I cannot afford to repair this ptu issue and am taking a chance to continue to drive my vehicle since mechanically it is working right now - just providing me with the warning lights/beeps. Please look into this and advise.

- Ocean City, MD, USA

My vehicle started having issues in December saying that my oil levels were low. i couldn't pinpoint what the issue was so i called AAA due to how unsafe it would be to drive my car with it stating the oil levels were low and my engine light being on. AAA came out to my house and when he inspected it he stated that everything in the engine looked good but that my oil was low because of leak even though we could not pinpoint where it was coming from. I took my vehicle to contintental transmission the next day on christmas eve, upon speaking with the manager of the shop he confirmed that the jeep cherokees that had the 3.2L or 3.6L engine had an issue with the oil filtration system, he stated that he estimates he fixes 2-3 of them per week and replaces the entire oil system. He stated how unsafe it was and that the issue occurs in those drivetrains specifically after 3-4 years of ownership, he told me the job was be $1500 to fix.

- Buffalo, NY, USA

Jeep was stalling randomly when coming to a stop or at a stop sign initially. It is now stalling completely when driving, states -??push into park and start car-??.

- Victorville, CA, USA

The past two days the car has been running a little rough. This morning the car didn't start and service shifter message came on along with battery and engine lights.

- White Settlement, TX, USA

Had trans and transfer case PTO unit replaced, cause was transfer case and trans slines stripped. there is a recall for for this issue but not for my model year. 2020 jeep Cherokee trail hawk. recalls are for 2016-17 however because of the year of my jeep it isn't part of the recall but had the same issue regarding the same part # need reimbursement still 4 work. (In 2020, Fiat Chrysler America recalled 67,248 units of the 2014-2017 Jeep Cherokee in the United States over a transmission issue that could result in a loss of power or rollaway situation. At the time, paperwork filed with the National Highway Traffic Safety Administration explained that certain "vehicles were built with a two speed Power Transfer Unit ("PTU") that allows relative movement between the differential input splines and the transmission output shaft." The movement could wear down the input splines, causing a loss of engagement between transmission and differential, thereby cutting power to the front wheels. Worn splines could also prevent the transmission from engaging Park when stationary, leading to a possible rollaway situation. That recall applied only to all-wheel-drive models with the two-speed Power Transfer Unit, which simulates the two-speed transfer case found in many part-time four-wheel-drive trucks and SUVs. Jeep brands the affected systems as "Active Drive II" or "Active Drive Lock." Vehicles among the recall population that featured the PTU model in question benefited from "more robust differential splines." The fix for the recalled vehicles wasn't replacing the worn PTU splines with the upgraded versions. The fix was a software update that worked around the fault to either alert the driver, to shift power to the rear wheels when the malfunction occurred, or to automatically apply the parking brake if the fault happened while the driver was attempting to shift into park. What's stranger is that Jeep has issued a new recall for a subset of the original recall population, )

- Glennie, MI, USA

My vehicle is cutting off in the middle of traffic. I understand the start stop feature but it cuts off when I come to a stop and I need a jump to get going again.

- South Bend, IN, USA

This isn't a major concern but just possibly a design defect that could potentially be dangerous in an accident. On March 30 2023 I was involved in an accident on a highway in Pennsylvania where traffic was stop and go. I was stopped, and a car slammed into the back of me going pretty fast. Her car bounced off my bumper and then hit into me again. The car and my seat belt did their jobs and I was not injured. However, afterwards the top of my head felt like it had a bad brush burn. It lasted for several days. When sitting in my car directly after the accident I noticed something odd. Both driver and passenger sun visors were off their hooks and in same position of pushed forward towards windshield under the hook. Because it happened to both of them and they were in the same position I have to surmise that the laws of physics during the accident caused this and that the impact knocked them off the hook and the other vehicle bouncing off and then hitting again caused them to pull back and then fly forward. I believe the movement of the visors so fast is what caused the brush burn on my head. I'm not sure if this is generally something that happens during an accident, but it seems pretty dangerous to me. Luckily I am not that tall and was positioned that the visor skimmed the top of my head. I cannot imagine though if someone was taller what that could potentially do if the visor comes flying at someone's face that fast. This has not been reproduced or confirmed by anyone. My vehicle is still at the body shop awaiting repairs.

- Pen Argyl, PA, USA

The tire pressure monitoring system light came on. I took it to the dealership and they said there is currently no fix for this problem. The front driver side tire also no longer registers on the warning screen. They said if a tire loses air while I'm driving, it's very possible that I will have no warning that it's happening.

- Niagara Falls, NY, USA

The rare windshield shattered. The vehicle is currently at a Jeep dealership because after the incident I opened a complaint with Jeep corporate and was told to have it towed into the dealership. My child was sitting in the back seat when we heard a loud noise and seen the glass was shattered. Jeep was viewed by police. There were no warning that after warming my car up prior to leave my house that my back windshield would shatter not even a minute into my drive.

- West Dundee, IL, USA

Climate Control system freezes and will not turn on or will stop working while driving. Windows fog up with no way to defrost and cause low to no visibility while driving. No warning lights appear before this situation occurs. Car was in the shop at Spartanburg Chrysler, Jeep, Dodge in SC for a month just a few weeks after purchasing the vehicle. The problem first occurred when the vehicle had about 5,000 miles on it. Within 6-8 months the problem is happening again.

- Forest City, NC, USA

Jeep is always in motion when issue happens radio freezes up loose all climate no heat defrost they are telling me that not having heat or defrost is not a safety concern living in the state of Wisconsin with 30 below weather. This in most cases happens 2 to 3 times in a row when it does it in total with out heat or defrost for 5 to 10 minutes it has been to the dealer several time and they can't fix it started in late Oct of 2020 and is still a issue

- Turtle Lake, WI, USA

Purchased the vehicle 10/2020, we had our first snow 12/2020 got in the vehicle and there was a puddle of water on the passenger floor board, took the car into the dealership, was told the ice and snow got under a seal on the windshield made it expand and caused the leak, they "repaired" it. Had no problems, until it snowed again 1/2021, this time got in the vehicle and there are puddles of water on both the passenger's and driver's floor boards" not sure why a vehicle that was sold with a "cold weather package" can not handle the snow and ice??? maybe it is just me but I do not think a vehicle with just over 7000 miles should be leaking water inside?? maybe I just have too high standards" my husband does clean the vehicle when it snows, we are not the people that drive with 4 inches of snow still on the vehicle, we make sure the it is clear of snow and ice.

- Bel Air, MD, USA

1-20-2020 purchased a new Jeep Cherokee latitude, we purchased the car with 4 wheel drive and all terrain tires for our needs, gravel, mud, snow, flooding etc.in or about 12-1-2020 we received an recall W43, we thought it had to do with the bumper being melted by the exhaust. The recall stated tire rub and exhaust tips. Well needless to say they performed the recall, which I was suspect of because I think they are trying to hide a defect in manufacturing of the vehicle. Well anyway they repaired the vehilce to there liking, they replaced the exhaust, and replaced all four tires with 18" rims and street tires. And they did not replace the spare tire. I believe this was done to alleviate any defect that the all terrain tires would show and cause more problems. Aka warranty. Now I dont have the off road capabilities and 4 wheel drive safety that I had when we purchased the car. With these street tires which are not rated for sand gravel snow etc, dont work on 4 wheel drive vehicles, and cause me to lose mileage, now I have a car that was purchased, the 4 tires were changed, only 4 rims were changed and I have no off road capabilities. I paid for the tires that were on the vehicle, I paid for the car to have off road and 4 wheel drive caqpabiltys and now I have noon. Not even the right spare.

- Golden Valley, AZ, USA

Vehicle sos call locks the entertainment system and will not call sos nor disconnect. No radio available. Has occurred multiple times. The uconnect had serious electrical issues.

- Commerce City, CO, USA

When turning it makes a sound. When braking it makes a sound. While idling fan get very load. When speed increases makes a sound.

- Bronx, NY, USA

I took my foot of the accelerator to apply the brakes and the car continued to accelerate even as I applied the brakes. I had to apply the brakes for a mile or two until I could safely pull over. Once I pulled over and completely stopped the rpms went over 7000. I turned the car off and restarted it. The rpms again went over 7000. I let the car sit for a few minutes and started the car once again. The car operated just fine after this. We took the car into the dealership and they could not duplicate the problem.

- Sandy, OR, USA