The contact owns a 2006 Jeep Commander. While driving 55 mph over a bump in the road, he heard a loud shattering noise, and drove onto the emergency lane. When he looked underneath the vehicle there was no visible damage. When the contact restarted the vehicle, the noise recurred. When the contact restarted the vehicle a second time the vehicle began to function normally. The dealer performed a diagnostic test and the mechanic stated that the retainer clip broke which caused the emergency brake cable to hang down, and hit the drive shaft. The retainer clip and the brake cable were repaired. He spoke to the Jeep manufacturer to confirm that the failure would not recur. He was told the failure was not a common occurrence. The failure mileage was 100,000 and the current mileage was 101,000.

- Madison, ME, USA