4.8

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
22,000 miles

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problem #1

Nov 202007

Commander 4WD 8-cyl

  • Automatic transmission
  • 22,000 miles
Took car to dealer to have recall #07V434000 -service brakes, hydraulic:antilock:control unit/module on certain sport utility vehicles, the software programmed into the ABS electronic control module may allow a momentary delay in braking when coasting up a hill during certain conditions--could cause crash! when the dealer corrected the recall issue, the ABS module failed--this was in North Carolina where car was bought initially. Took car to Pennsylvania dealer to have the ABS module installed. Waited for new module when it arrived 2 weeks later, dealer said that new modules were failing and could not be fixed and that detroit was saying they knew they had a problem and were attempting to correct. I called Jeep customer service and they said all they could do was tell me what already had been told by dealer that they were waiting for a fix/new components from Jeep. Customer service checked with both dealerships and again reiterated that detroit was attempting to fix the problem and as soon as they did they would send new module. The Jeep is now being driven w/O ABS or the esp modules, both lights are on and car keeps alerting to get service. My insurance gives me a discount for having ABS but now I am driving w/O them. I am afraid to drive the car since the initial recall said that a crash could occur. During winter driving having to stop quickly can occur from out of nowhere, now I do not have ABS or esp. This is an accident waiting to happen. Jeep does not seem to care. Their customer service rep suggested that the only thing they could tell me was to contact my state attorney general and file a complaint--which I have done. There was another car in the pa dealership with the same problem as mine--no ABS or eps after attempting to fix the initial recall problem. How many more cars are having this problem? please investigate before there is a death. Thank you.

- East Stroudsburg, PA, USA