I have been trying to get in contact with bensons Chrysler Dodge Jeep Ram in greer SC since the spring of 2019 about recalls on my Jeep. Finally, my dad decided to just call Chrysler and they sent us to the big O which is in greenville SC the instructed us they would order the parts and call us when they come in. It has been about 7 months since we called them in either June or July about this and since it is airbags and seatbelts we are very concerned with my safety if I was to get into a wreck.

- Greer, SC, USA

The contact owned a 2013 Jeep Compass. While driving approximately 45 mph, the driver saw flames in the rearview mirror. There were no warning indicators illuminated. The vehicle was pulled over and the driver saw flames underneath the hood. The driver attempted to open the hood, but was unable to do so. The fire department was called, but before they arrived, there was a loud explosion and the vehicle became momentarily engulfed in flames. The vehicle was totaled and the remnants were towed to a tow yard. A fire report was filed. There were no injuries reported. The dealer was contacted (California motors, santa ana, ca, 714-515-6100) and stated that there was no recall. The manufacturer was made aware of the failure and stated that an investigator would be sent out, but no one showed up. The contact did not receive notification of NHTSA campaign number: 16V668000 (seat belts, air bags). The failure mileage was approximately 38,000. Consumer stated Jeep/Chrysler instead of taking responsiblity for a malfunction on the 2013 Jeep Compass that engulfed in flame and could have trapped my son inside after the doors wouldn't open as also effected my credit amongst the other problems caused by the event. Updated 8/24/18

- Crestline, CA, USA

Air bag recalls

- San Carlos, CA, USA

The contact owns a 2013 Jeep Compass. The contact received notification of NHTSA campaign number: 16V668000 (seat belts, air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called rairdon's Chrysler Dodge Jeep Ram of kirkland (12828 ne 124th St, kirkland, wa 98034 (425) 821-1777) and was informed that the parts were not available for the recall repair. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact was informed that owners would receive a second notice in August of 2017 when remedy parts become available. The contact had not experienced a failure. Parts distribution disconnect.

- Renton, WA, USA

Takata recall. The contact owns a 2013 Jeep Compass. The contact received notification of NHTSA campaign number: 16V668000 (seat belts, air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (fuccillo Chrysler, Dodge in amsterdam, NY) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Amsterdam, NY, USA

The contact owns a 2013 Jeep Compass. The contact received notification of NHTSA campaign number: 16V668000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Crown Chrysler, Dodge & Jeep of chattanooga Tennessee was contacted and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Harrison, TN, USA

I received a notification in December of 2016 for a recall on my 2013 Jeep Compass involving seat belts and airbags, yet there is no fix to this problem yet. As this is a safety concern, this issue should be remedied immediately.

- Los Angeles, CA, USA

The contact owns a 2013 Jeep Compass. The contact received notification of NHTSA campaign number: 16V668000 (air bags, seat belts). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer where the contact was informed that the parts was not available for the recall remedy. The manufacturer was made aware of the issue and could not confirm when the parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Richmond, VA, USA

S61 occupant restraint controller don, T work. May not work if in an accident.

- Detroit, MI, USA

The contact owns a 2013 Jeep Compass. The contact stated that the recall notice for NHTSA campaign number: 16V668000 (air bags, seat belts) was received in October of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available.

- Warren Center, PA, USA

The contact owns a 2013 Jeep Compass. The contact received notification of NHTSA campaign number: 16V668000 (air bags) however, the part was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect. Updated 7/11/18

- La Plata, MD, USA

The potential loss of air bag and seat belt pretensioner deployment capability during a crash may increase the risk of injury in a crash.

- Carolina, PR, USA

The contact owned a 2013 Jeep Compass. The contact's vehicle was rear ended by a dump truck. The air bags failed to deploy. A police report was filed. The contact's grandson sustained minor injuries that did not require medical attention. The vehicle was towed to a nearby mechanic where it was deemed destroyed. The VIN and failure mileage were unknown.

- Pittsburg, PA, USA

The contact owned a 2013 Jeep Compass. While driving approximately 10 mph, a second vehicle crashed into the passenger side of the contact's vehicle. During the crash, the front driver side air bag deployed and caught on fire. The fire department extinguished the flames. The contact sustained burns to the right arm that required medical attention. The cause of the failure was not determined. The vehicle was destroyed. A police report was filed. The manufacturer was not notified of the failure. The failure mileage was 39,000.

- Rice, TX, USA

Entered bank parking to use atm machine, at that time when stepped on brake to stop the car, it accelerated like someone was stepping on gas pedal. At that time I tried to stop the car by shifting into another gear and also tried pulling key out of the ignition. At that time knew I had to get car stopped without hurting anyone, so there was a wooded area behind bank, I ran car into area that had huge rocks which I ran over and therefore hit a tree head on to stop my car. The car was still running would not shut off and would not still charge gears or car would not shut off and the air bags did not deploy (any of them). Not sure if this is a brake, engine, transmission, computer, air bag, or a combination problem.

- Hagerstown, MD, USA

The contact owns a 2013 Jeep Compass. The contact stated that while traveling 35 mph, she crashed into several trees before rolling over. Upon impact, the air bags failed to deploy. The contact was unable to recall the exact details of the crash. The front, driver side, passenger side, and top of the vehicle were struck. The contact sustained a concussion. The vehicle was towed and was not diagnosed. The approximate failure mileage was 1,000.

- Clarksville, TN, USA