I had a safety issue with my 2017 Jeep Compass that I am currently leasing. The car would stop and shut down on its own without warning or any lights turning on. It had to do with the parking brake as well. When I brought it to the North haven, ct dealership to get fixed, they said they were unable to fix it and had to contact Chrysler. Chrysler told them what to do. The dealership did as told and it resolved the issue--something about the battery. When I was informed about what happened, I asked why there was no warning or check engine light going off alerting me that something was not right. The person at the dealership said 'well once you notice things aren't working well, then it's probably a battery issue. Bring it back in.' How is this acceptable" there is no warning that my car is going to just stop as I am driving. I just have to wait until other things go wrong to determine if it is maybe a battery issue? that is unheard of. The dealership had my car for almost a week, did not give me a loaner, but said I could rent a car at a low cost. Rent a car? I am not going to pay money for a car when mine is still under warranty. And when asked if there was a recall regarding this issue, the person at the dealership said 'no, they only do recalls when it is a safety issue.' So when my Jeep automatically shut down on a road with a speed limit of 55, that's not a safety issue" I am completely unsatisfied with my experience resolving this issue, and to be honest, I cannot say that it is resolved because there will be no warning as to whether or not it is going to happen again. The product is not safe apparently because there is no indication as to when the battery needed to be serviced. When I went to the dealership and requested safer car, the manager said they could not do anything, accepting the fact that I drive an unsafe car.

- East Haven, CT, USA

Short version: I used the remote starter on my Compass. As I was driving, I noticed a small red light between my windshield and dashboard. The red light turned into a very small bright orange flame. When I stopped the car it was gone. I checked with a flashlight and saw burn mark's on both the windshield and dashboard. When I started the vehicle without the remote starter nothing happened. But than when I tried with the remote starter again. It began to burn again and this time there was smoke. Dealership told me that it was the program in the remote starter that caused the issue but it is not covered under my extended warranty. And due to the mileage of the vehicle the regular warranty expired. Fiat Chrysler has agreed with the dealership. The dealership states that the vehicle is safe to drive because they removed the power supply fuse and the 30 amp fuse from power supply circuit and down circuit.

- Poughkeepsie, NY, USA

Car stalled 4 times in the last 4 months while at stop lights. I was stopped at light and when I went to move again the car stalled-all panel lights flashed and car would not turn on again. After multiple attempts the car finally started. After the most recent occurrence I drove immediately to the nearest midas because oi was afraid to drive it any farther. They ran diagnostics and could not find a definitive answer. The battery was fine.

- Eagle River, AK, USA

Car will not start. Starts and then shuts off. Not battery related.

- Nowata, OK, USA

I bought my car in 2018 brand new with less than 10 miles. In the first few months, it required a brand new radio system and rear camera replacement. In some months following that, I have had my car stop on me while driving, approximately 4-5 times with only excuses as to why the car would unsafely do this. First time was an update that needed to be done. Second time was the keyfob battery but accused it of being lack of oil changes (I don't need to go to the dealership for oil changes). Next, was no explanation at all. Last was yesterday when it died twice in one day in the middle of the road. They called to let me know that it probably is because my oil is 3/4 way depleted even though I had an oil change done less than 3K miles ago. Their suggestion is that I return every 500 miles so they can top me off if the oil seems to be an issue. These are thankfully in less busy streets mostly driving straight but once while turning. Once included an error code that I was told was an electrical system error but it didnt register. I have pictures and videos on my phone from the incidents. I have also written to the CEO of Jeep, attorney general and will be contacting an attorney from an article I found on this issue from April of 2019. My photos and videos will not send and upload.

- Round Lake, IL, USA

Auto stop failed to restart vehicle while stopped at stop light. Parking brake engaged and car was unable to move. Had to put car in park and turn off vehicle. Then had to restart to continue driving.

- Grand Rapids, MI, USA

After coming to complete stop, car engine shuts off due to start/stop system. When releasing break car cannot start back up, all lights turn on, emergency break is automatically enabled and stalls. I have to put the car in park, turn off (even though engine is not running) and turn back on and remove the emergency break before I can accelerate. This has happened on busy intersections and is a big safety hazard. I have taken vehicle to dealership and they stated the battery was bad. Battery was replaced but the issue is now more frequent.

- Phoenix, AZ, USA

Takata recall, in the middle of driving all my warning lights on my dash went off and the car cut my fuel service off, leaving me unable to accelerate, I pulled over in a parking and the steering wheel locked up, I turned the car off and couldn't start it back up as the brake pedal was locked also. I have had this problem numerous times and visited the dealership plenty times and they aren't able to diagnose a real problem, it's a recurring problem. A new computer was put in it also and I still have problems.

- Clarksville, TN, USA

Takata recall, bought the car in April 2018 and after 2 months I started experiencing a strange kick coming from the engine while driving, I took it numerous times to the Jeep dealership and could never find the problem until 7 months later when it statted to do it kore often. After some research and talking to other Jeep owners with the same car I found out it was a manufacturer defect. Unfortunately, by the time the dealership realized it was a defect, my warranty had expired. 2 days ago, my car completely went out and didn't turn on, I had to tow it to the dealership and now I am being charged over two-thousand dollars to get an electrical problem fixed. On too of making my monthly payments, I have to pay out of pocket for a lemon vehicle I purchased.

- Fort Worth, TX, USA

4 separate time in less than 2 weeks my car completely stopped while I was driving. 2 times while driving to my job in city streets. And 2 times driving on a highway. This is very dangerous

- Weeki Wachee, FL, USA

Every 25-30 engine starts the climate control system resets itself and although the vehicle says the air is on it blows hot air for approximately 30 minutes or until you reach a minimum speed of 60 mph before the vehicle kicks over to air. While the heat blows (with ac button lit up) other climate controls cannot be used such as defrost. In addition to this issue, other electrical issues have been recognized such as the dash screen shutting down or restarting while driving and back up cam going black or freezing. Spoke with Jeep customer service today who says the climate control malfunction is a known issue to them but there is no fix at this time.

- Levittown, PA, USA

The contact owns a 2017 Jeep Compass. The contact stated that there was an internal electrical failure and the vehicle stalled several times. In addition, there was a loss of engine power and the gear independently shifted into neutral while the vehicle was in operation. The contact stated that various unknown warning indicators flickered and flashed during the failure. Antwerpen Chrysler Jeep (6440 baltimore national pike, baltimore, md 21228, (410) 788-2973) was notified of the failure. The failure recurred and the battery was replaced. An independent mechanic diagnosed that the failure was related to NHTSA campaign number: 17V301000 (power train); however, the dealer and manufacturer indicated that the vehicle was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failures. The approximate failure mileage was 6,000.

- Kensington, MD, USA

The contact leased a 2017 Jeep Compass. The contact stated that the steering wheel made an abnormal clicking noise. The steering wheel was replaced; however, the failure continued with the steering wheel being structurally unsound. In addition, the fuel gauge failed to provide a proper reading. The gauge indicated that it was empty when there was fuel in the fuel tank and vice versa. The vehicle was not repaired after it was taken back and forth to manhattan Jeep (629 w 54th St, New York, NY 10019, 1-(877) 225-8709). The manufacturer was notified of the failures. The approximate failure mileage was 10.

- Brooklyn, NY, USA

Car shuts off when coming to a stop when the auto off/on is turned off. Engine light finally started coming on but did not at first. After restarting the car and trying to pull out it dies again sometimes leaving you in the middle of an intersection. I got stranded for about 20 minutes when it shut off. Eventually I was able to get it restarted and get home with it. Not sure if this is related but when turning I can hear a "ding" like a bell. There was also a light that came on which looked like a lightening bolt. I bought the car used and it has always seemed like the idol was set a little to low as it doesn't really move when you take your foot off the brake. Also, when the engine went off the instrument on the dash seemed to think the car was still operational. It wouldn't shut off like if you came home and shut the engine off.

- Knoxville, TN, USA

Vehicle has been in the shop four times. All have been control module related. We lose all exterior lights. Vehicle will randomly shut off while in drive. Now we are having an issue with the vehicle not accelerating and is idling rough. All of these happened while the vehicle was in motion. This has been over a span of the past year.

- Trenton, OH, USA

Since I've had my car the main screen with maps, weather, radio, etc. Has shut off randomly, my speakers have turned up to the max they could go all by themselves without letting me turn anything off, the weather constantly pops up after I've cleared it. All of this was fixed with replacing the whole screen. But then after the system would not save my setting for the first 5 times I started it back up. I had to keep saving them. It has had multiple issues, I've had to get different tires replaced at least 3-4 times and air leaks, the last being because the belt broke in them. I have an appointment to get my front usb replaced because it randomly stopped working. I've had to get other parts replaced that control my driving and now it won't start. The lights, radio, gauges, etc. All work but the gauges make a tick sound but the engine won't start. There has been two times that it says my car is running but the engine isn't on. I've had my side lights that come on when I turn randomly not work but I'm not sure if that is something I'm doing. I have to read the manual more.

- Ashville, NY, USA

My 2017 Jeep Compass is very faulty and has been in the dealership maintenance area for the same issue multiple times. I have attached supporting documentation of the three different times in the shop for the same/similar issues. The following concerns are included in this documentation: (1) the vehicle turned off while in motion driving on a city street, the parking break engaged and prevented the vehicle from moving further in the middle of the city street. (2) the vehicle refused to start when parked in a garage. Once pressing the start button multiple times, the vehicle started and multiple service lights came on, including "service esp" and "service 4WD". this has happened multiple times over the life of owning the vehicle (only 23 months and about 18,000 miles). I have included two service records (the first time and most recent time it was taken to the dealership), I do not have the third record with me as the vehicle is in for maintenance currently and the other invoice is in the vehicle, however you can see record of the second visit in the record from 4/9/2019. I am concerned for my safety and the safety of other drivers given my history with my vehicle and hope to get this permanently fixed instead of putting a band aid on it as the dealership has done.

- Glendale, CA, USA

The contact owns a 2017 Jeep Compass. While driving 10 mph, the rear doors opened and a burning odor emitted from the vents without warning. The vehicle was taken to manhattan Jeep (629 w 54th St, New York, NY 10019, (877) 225-8709) to be diagnosed, but the cause of the failure could not be determined. The vehicle was not repaired and the failure recurred. The manufacturer was made aware of the failure and did not assist. The failure mileage was 48,000. The VIN was invalid.

- Brooklyn, NY, USA

The contact owns a 2017 Jeep Compass. While driving approximately 45 mph, the vehicle stalled without warning. The power steering, brakes, and all electrical and mechanical functions failed to operate. The contact was able to restart the vehicle after approximately four attempts. The vehicle was taken to atlantic Dodge Chrysler Jeep Ram (located at 2330 us-1, St, augustine, fl 32086, (904) 797-4383) where it was diagnosed that there may be bad fuel in the vehicle. The vehicle was refueled; however, the failure recurred. The vehicle was taken back to the dealer for another diagnostic test. The contact was informed that the oil was below the minimum oil level. The manufacturer was notified of the failure. The approximate failure mileage was 14,000. Consumer stated that the oil be checked once a week by the dealer. Consumer stated there are no warnings or warnign lights to indicate the problem client is checking the oil consistently 1 quart low for every 2000 miles.

- St.Augustine, FL, USA

The vehicle was stopped at a stoplight on a city expressway and when the light turned green the stop/start system failed to restart the engine. It engaged the parking brake in the middle of the road and would not allow me to immediately restart the car. After several attempts to restart the car with traffic flying by me I was finally able to restart the car and disengage the parking break. This has happened multiple times and my dealership says they will not fix it because they are waiting to receive a stop start battery from mopar. It has been on backorder for a month and they dont have a date when it will be fixed. This keeps happening at least once a week and they do nothing to correct the problem. The problem is with the start/stop system made to conserve gas. The system should not leave you stranded in the middle of busy roads where someone can slam into the back of you.

- Newport News, VA, USA