10.0
really awful- Crashes / Fires:
- 2 / 3
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 17,261 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
2017 Jeep Compass. Consumer writes in regards to brakes locking up while driving. The consumer stated the vehicle experienced various electrical issues including the back up camera remaining on at all times, the locks were inoperable, the vehicle would not operate while the key fob in the vehicle, the vehicle would start and shut off with the radio still on and can shift, but not move, and the vehicle would randomly not communicate with the key fob. Also, the emergency brake automatically turned off, there was hesitation in the shifting, and the vehicle would inadvertently brake while reversing or driving forward.
- Blair, WI, USA
Purchased Dec 2017. Almost immediately began experiencing a problem whenever the speedometer dropped to 31 mph, there was an aggressive downshift that felt as if I was being rear ended. Problem frequent yet intermittent. Often radio would not turn on or off when the engine was on or off. Fear of battery draining was often. Loss of volume control when vehicle was parked.. each month, random errors would flash. By July 3, it had become so frequent withshifting problems and problems with lighting, windows, sunroof, it was taken to collierville cdjr for service. That day all the codes started flashing across dash while vehicle was in motion on highway. There were 4 pages of diagnostic error codes. Tech erik jeter said a tcm flash update was available for transmission shift quality. Must update PCM and tcm also. There were multiple dtcs for all turn signals and lamps. Determined cause to be faulty body control module and internal failure. This was allegedly replaced, despite being originally told of a recall and backorder of parts that could last 6 months. Car out of service for 10 days. Problems began again within a week of vehicles return. It was taken to landers cdjr for service on August 9, 2018. I have not heard back from dealer. Then the backup cameras began freezing and would stay while car in motion. Windows stopped working. On September 1, 2018 my vehicle was found to be sitting behind the service department along side more than a dozen other new Jeep Compass vehicles with stop sale/do not sell written across windows. It has been a total of 35 days out of service. This vehicle needs to be declared a lemon so I can replace it with a working car.
- Olive Branch, MS, USA
The contact owned a 2017 Jeep Compass. While driving approximately 65 mph, the computer system shut off while the vehicle was still running. The computer system rebooted and a "stop the vehicle" warning indicator illuminated. The contact stated that various other unknown warning indicators also illuminated. The contact stopped the vehicle and almost immediately observed smoke outside the vehicle followed by flames from the driver's side of the windshield. The contact used an instrument to break the driver's side door and escaped from the burning vehicle. Within two minutes, the entire vehicle became engulfed in flames. Fire and police reports were filed. The contact sustained injuries that did not require medical attention. The vehicle was destroyed and towed. The contact called an unknown dealer who did not want to be involved. The manufacturer was made aware of the failure and the matter was referred to their legal team and the insurance company. The failure mileage was approximately 12,000. Owner states that during the event, lost braking but was able to use the shifter (electronic, polystable) to downshift the car to slow down. Owner states that "computer" rebooted, as it had done before. Most likely referencing the vehicle's infotainment system. Owner states that he used a glass punch to break the drivers side window and exit the vehicle. 12,000 miles according to the owner. Updated 10/30/18
- South Salem, NY, USA
The contact owns a 2017 Jeep Compass. While driving approximately 10 mph, the vehicle stalled and several warning indicators illuminated. The vehicle was towed to South oak Jeep, Dodge, Chrysler, and Ram (4550 w Lincoln hwy, matteson, il 60443, 708-747-7950) where it was diagnosed that the computer needed to be updated. The manufacturer was made aware of the failure and stated that the warranty had expired. The vehicle was not repaired. The failure mileage was approximately 50,000.
- Mokena, IL, USA
Takata recall: Burning plastic smell while in motion. Found burn hole in the passenger side leather seat.
- Staten Island, NY, USA
The contact owns a 2017 Jeep Compass. While exiting the highway at 45 mph, the vehicle lost electrical power and the headlights dimmed. The contact pulled the vehicle over and the electricity automatically returned. The vehicle was taken to the dealer (Suburban Chrysler Dodge Jeep, 32850 Ford rd, garden city, mi 48135), but the failure could not be duplicated. The manufacturer was notified and confirmed what the dealer stated. There were no recalls associated with the vehicle. The failure mileage was 8,000.
- Wanyne, MI, USA
The contact owns a 2017 Jeep Compass. While driving between 25-30 mph, the emergency brake indicator illuminated. The contact stated that all the instrument panel indicators illuminated and she was instructed to park and restart the vehicle. The vehicle was taken to sansone Chrysler Jeep Dodge (90-100 us-1, avenel, NJ 07001), but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified. The approximate failure mileage was 10,000. The VIN was not provided.
- Staten Island, NY, USA
1. mileage 214 - driving car on city street, screen system went out - heat, back up camera, radio, etc. 2. mileage 887 - driving car - in drive, but just barely so because had backed out of parking spot and was only a few feet from where put into drive - car suddenly lurches and stops. Towed to dealer. Found "rubbed through wiring" in transmission harness. 3. mileage 1632 - same as problem 1. found to be internal defect, replaced radio/telematics gateway module. 4. mileage 3329 - driving in stop and go traffic in city on a city street (not highway), stop in line of traffic. Auto/start/stop engages to stop engine. When foot lifted from brake, car won't start back up. Error code for stop/start. Turn car completely off and on, engine turns over, but error code remains. In shop for this now.
- Buffalo, NY, USA
On 1/12/18 my vehicle would not start so I called for a tow to take to the dealership auto center they said it was a wire that was burnt that connects to the steering. Received it a couple days later the next day it would not start after 5 hours of waiting on a tow it started up and I drove it straight to the dealership. When they called the module was going out it got replaced and I was able to get the car back. The next day the car would not start again I kept playing with the ignition back and forth to see would it start nothing. Again requested a tow none came. By the time I was leaving for work I tried again it started I took it back to the dealership. They kept it for a few days and nothing was coming up on the machine. I drove it for a week or so and on 2/6/18 the vehicle would not start up after I had just got out of it from running errands and a few occasions I felt the steering wheel tighten and was hard to turn. Those times I was parked on parked on the streets but on Feb 6 I parked a few inches by the fire hydrant ran into the house to take the groceries and come out to move the vehicle it would not start. On all occasions it was not any lights on the dashboard and everything was work except the ignition would not start.
- Chicago, IL, USA
02/05/2018......bought the vehicle November 2017. Twice already while driving on the highway through rush hour traffic the dash display started flashing erratically and the car lost all power, a total shut down. No radio, no dash, no brakes, no steering. Luckily traffic was moving each time. After approximately a city block the car restarts. Dealer tested the car and could not replicate the problem after driving it 20 miles with a computer connected. I feel this can be life threatening and should be investigated before the inevitable happens. I have 2 small children and my wife with me most of the time. They recommend driving it to see if it happens again. I'm no longer comfortable driving this vehicle.
- Tarpon Springs, FL, USA
Issue related to recall T70 continues after update and testing. Dash will properly dim if the car is turned on at night. However, if the car is on and I open my door, temporarily turn on cabin lights, or drive temporarily in bright environment (eg. Tunnel), my dash will become bright and stay bright. This has already been identified as violation of federal safety regulations with recall T70 or 17V-740
- Birmingham, MI, USA
My car is having the exact issue described by investigation/recall 17V740000. However, I am not included in the recall. Potentially the recall is not including all affected cars.
- Commerce Twp., MI, USA
The contact owns a 2017 Jeep Compass. While driving between 20-25 mph, the emergency brake erroneously self activated abruptly and stopped the vehicle. In addition, the electrical system malfunctioned and caused the instrument gauges to stop operating and the interior lighting remained illuminated. The vehicle was taken to putnam Jeep/Chrysler in burlingame, ca who indicated that the failures were due to a computer software update issue. The computer software was updated, but the failures continued. The manufacturer was notified of the failures. The failure mileage was 400.
- San Mateo, CA, USA
Jeep is brand new, has 1700 miles on it. Without warning, heat turns on full speed out the vents, can not turn off, turn signals do not work, rear camera and park assist disabled, 4 wheel drive inoperable, instrument cluster inoperable, radio inoperable. Out door temperature reads 3 dashes. Hazard lights inoperable. Odometer flashing. Problem will go away for 30 seconds, than comes right back. Check engine light on, blower fan and blend door codes. This happens while vehicle is in motion. Regardless of when and where. Odor of burning electrical/wires came out of vents.
- Rockaway, NJ, USA
Had car 3 weeks 214 miles, when starting vehicle -check engine light came on. Dealer states computer control module malfunction, now 31 days later no fix Chrysler has determined car to be declared a lemon. Dealer states can be 4 weeks before replacement vehicle. Dealer has treated us well, been in a loaner for the 31 days will have loaner until new vehicle obtained.
- Albertson, NY, USA
- Kermit, WV, USA