10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
19,052 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2017 Jeep Compass:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #18

May 232019

Compass

  • 11,000 miles
May 23, 2019, my husband was in an accident that totaled our Compass according to the police in the town. The speed was approximately 30mpg. The airbags did not deploy. My husband was taken to finley hospital. There were injuries consisting of rotator cuff damage. I will be looking into a lawsuit. This car is very unsafe! the car was in motion, he said he experienced brake failure and struck a trailer holding a riding lawnmower. It was 12:16 pm.

- Asbury, IA, USA

problem #17

May 162019

Compass

  • 13,300 miles
Once starting the vehicle the car remains in the park position and can not be moved into any other gear. I have been stuck with my daughters in the mid day in the heat because I can not change the gear. I do have a video of it but can not take a picture due to the fact that it will only show my hand on the gear. I have taken a screen shot of the video and uploaded it.

- Tampa, FL, USA

problem #16

Apr 012018

Compass

  • 20,000 miles
The vehicle has been in motion every occurrence and happened on a highway. The Jeep has shut off while I was driving. I had the automatic off turned off and when I stopped at a stop light the Jeep powered down, dash and lights went crazy, and my Jeep would not start back up. It took over 5 minutes to get the Jeep to come back on. There is also a popping noise and a very hard shift at times. When this hard shift occurs it pulls my Jeep to the right, I have had it in the shop several times this year and they cannot figure out the problem. They thought changing my shocks would help but it has not. There is still a popping sound when I hit a certain speed and then it is still shifting extremely hard randomly and jerks the whole Jeep when it happens. It has almost caused me to wreck a couple times especially when I am in a right handed curve and this occurs; it caused me to go off road when I took a right handed curve and it occurred. This has been happening since April 2018, and I have had it in the shop several times. This has been an ongoing thing now I do not have the files with me today at work, but I do have them at home. I can upload the documentation at a later date. Unsure of exact date.

- Kermit, WV, USA

problem #15

Oct 192018

Compass

  • 22,221 miles
Twice the vehicle has stalled at a stop sign. The D on the gear shift and the dashboard flash and it says put the car in park. Then it says press the brake and push start. After the car restarts and you begin to drive it flashes low oil pressure. The third time it happened we were driving. The low oil pressure flashed and it felt kind of like the car was dragging. We had slowed to make a left turn and the car stalled out. The D on the gear shifter and the dashboard flashed and it said put the car in park and then hold brake and press start. This time when I pressed the start button it seemed like it kept trying to start the car. I had to press the button again to make it stop making that sound.

- Lashmeet, WV, USA

problem #14

Sep 252018

Compass

  • 1 miles
I am still in shock and still quite shaken up on the morning of tues., 9/25/2018, when as usual got out of my home into my Jeep to go to work a few minutes before 6 am. I carefully at the entrance and exit of my community, I wait for ongoing traffic to be far enough for me to drive towards the blvd. As my Jeep started towards part of the boulevard all of sudden, the engine stopped as I did not press the bypass button so the Jeep went into sleep mode, when I pressed the button, it read, " put vehicle on parking mode to restart". my heart almost came out of my mouth because if there was traffic on my left I definitely would have been killed by the oncoming traffic that was heading towards me from the left, I placed the Jeep in park, I then placed it on drive and headed to the divider of the intersection. In tears, I turned back home and left the Jeep in the driveway. I called greenway immediately to report the incident. I have a copy of my conversation with the greenway Dodge, chyrsler, Jeep and Ram service operator on Tuesday, September 25, 2018, . a service appt was set for 9/29/18, at greenway. My husband and I were told by service tech that there was no bypass interception to remove the feature from the Jeep shutting down the enginewhile in a drive mode. I do not feel safe driving this Jeep & that I would not go through what I went through on that morning. I am alive to tell everyone of what happened to me and not got killed due to the special feature this Jeep has to conserve gas. The engine just shuts down while in a drive mode. We were told that there was no bypass interception to remove the feature from the vehicle going into a pause mode when waiting for the light to change, or when there is traffic Jeep completely stales when in drive mode. I am the owner of the vehicle and wish to surrender my Jeep because I no longer feel safe driving it.

- Orlando, FL, USA

problem #13

Aug 202018

Compass

  • 14,895 miles
Stop system that stops the car at red lights for fuel econom. My car would all of the sudden accelerate without my putting foot on gas peddle. Took to dealer. He said there was a known issue with it, and wiped the memory and did an update. My concern is that when it did this I almost got into an accident with another car in front of me. It accelerated so fast I almost lost control too. When they test drove it they couldn't find anything wrong. But when they hooked it up to find any error codes they found 2. that's when they discovered the problem. My biggest concern is that they said it was a kniwn issue yet no recall to bring my car in for the updated fix. Hadvi not been trained for situations like this I or someone else could have gotten killed.the vehicle was in motion going down hill I was riding the brake because of the hill. When I had let up off the brake slightly that's when it accelerated so fast I almost lost control.

- Kent, WA, USA

problem #12

May 152018

Compass

  • 10,428 miles
Sirius travel link/uconnect system installed in fca's 8.4" nav infortainment screen comes with a 5 year trial of sirius travel link which access the national weather service alert system, and as a result the driver is bombarded with numerous weather alerts for the region - they are very distracting pop-up windows which must be manually dismissed, requiring driver to look away from the road and take a hand off the wheel to "X" out of each one on the touch screen. These alerts pop up many times during a single short trip depending on the weather, sometimes as many as 15 in a short 10 minute drive, and includes counties over a hundred miles away. There is no way to disable them in the radio. It is impossible to get rid of the service - we tried cancelling our sirius subscription entirely but the weather alerts have continued. We have experienced a number of instances where the radio has caused us to not see things while driving because we were looking at the screen to turn off the alerts. These alerts are numerous, frequent, and horribly annoying, and very distracting. There has to be a way for the user to disable these notifications.

- Cincinnati, OH, USA

problem #11

Apr 272018

Compass

  • 9,300 miles
Sirius/xm guardian weather alerts on radio for areas that are not in your local area are a constant distraction and cannot be disabled. Alerts occurs for weather that is 100S of miles away from home location. Alerts do not go away by themselves, they have to be manually cancelled on the radio display.

- Caldwell, NJ, USA

problem #10

Apr 142018

Compass

  • 2,100 miles
As many other owners of vehicles with the uconnect infotainment system will attest, the partnership with siriusxm and weather alerts has become an actual issue. Sad that is the case since a simple fix could be presented but here we are as customers with an unsafe and sometimes never ending supply of full screen popups of weather alerts on our infotainment system. Fca, uconnect, and siriusxm all seem unwilling to provide a solution to the nws' geographic weather alerts. These alerts can and have happened at a steady interval of every 30 seconds and they never leave the screen unless you close it. No matter what you are doing, to include getting navigated to a poi, the popups override everything. A simple fix from connect and fca would be to provide a setting to disable alerts; another option would be to have the alert "time out" after 20 seconds. I am aware the alerts come from nws so no fix to the crazy geographic alerts to things 200 miles away. Please press fca and uconnect to provide a solution to this issue that many many owners are having significant complaints about.

- Edmond, OK, USA

problem #9

Mar 012018

Compass

  • 190,000 miles
Front end crossmember or also called subframe has rotted and rusted clear through at just over 10 years old I was informed by car mechanic. Jeep acknowledged the issue with the bad subframes and put an extended warranty on it. That only lasted 10 years. So car is now unsafe for the road and repairs are more then cars worth. Have read 1,000S of other complaints online for same issue with 2007 and 2008 compasses.

- Zanesville, OH, USA

problem #8

Mar 012018

Compass

  • miles
My new car comes with a free trial period of siriusxm travel link. Part of this feature is travel alerts which appear on the center console touch screen. There is no method for disabling these alerts, and depending upon where you are, you can receive multiple alerts per hour. These can sometimes be for weather over 200 miles away from your current position. The only way to clear the message is to physically reach over and touch the screen. This feature needs to have a setting to disable. On a recent trip driving in the snow near multiple weather patterns, I was reaching for the screen every 5 minutes because it blocks the map which I needed to follow. It's like my car is forcing me to be a distracted driver. How can this possibly be considered a 'safety feature' by sirius xm?

- Kirkland, WA, USA

problem #7

Mar 012018

Compass

  • 15,000 miles
The uconnect 8.4 radio/head unit will display weather alert popups while driving, resulting in distraction due to both the audio and visual alert and requiring physical interaction with the touch screen device. There is no way to disable the alerts, even after unsubscribing from the "feature." Just as scrolling and settings menus are disabled while in motion for safety, there should be no popups and required interaction while in motion. Attached photo is from last summer, but issue is ongoing anytime any national weather service alert is active within a ~400 mile radius.

- Fairfax, VA, USA

problem #6

Dec 312017

Compass

  • 31,000 miles
Attached please find my work orders and the number of times I have called tow trucks. Since December 31, 2017, I have been dealing with continuous starting issues with my 2017 Jeep Compass, I have called (5) tow trucks so far, the dealership claims since they cannot duplicate the issue at the dealership, they cannot find anything wrong with my vehicle and continue to return my car keys back to me. My only solution for now is to continue call tow trucks, my vehicle is still under warranty, I have mailed, recorded and proven evidence of my starting issues, now it is almost March and my 2017 Jeep Compass still has starting issues. Two out of the six tow truck workers informed me that they have towed new Jeep Compass's and the reason for the towing is due to starting issues. I would like to request an investigation to see if there is any recalls needed for this particular issue. I have lost count on how many times I have called fca, spoken to managers, service managers and now the district manager and I have gone nowhere. My first roadside assistance was on January 1, 2018, they tried to jumpstart the battery no success, I waited until January 2, 2018 to call a tow truck to tow my vehicle to the dealership since it was a holiday, took 4 hours for them to arrive. Since February 18, 2018, my 2017 Jeep Compass is still at the dealership "unrepaired" they plan on returning me my vehicle this week.

- Livonia, MI, USA

problem #5

Dec 312017

Compass

  • 31,000 miles
I have been experiencing starting issues with my 2017 Jeep Compass since December 2017, it is now almost March 2018. I have called so far 5 tow trucks and each visit at the dealership they can't find anything wrong with the vehicle. I have pleaded with them regarding my safety concerns, but pursuant to their "policy" they return me my car keys back. They want me to continue calling tow trucks until they can figure out what is wrong with it.

- Livonia, MI, USA

problem #4

Jan 022018

Compass

  • 7,000 miles
Jeep's uconnect system has, on three occasions, not recognized my voice for calling an existing phone contact. In place of canceling, or asking for a manual selection on the screen, uconnect defaults to calling 9-1-1 emergency services. This places me in an awkward position, ties up essential emergency service resources, and is embarrassing. I have even changed the names in my phone to avoid any sort of confusion. Since September 2017, this has occurred three times.

- New Holstein, WI, USA

problem #3

Sep 082017

Compass

  • 420 miles
Owners manual shows reversed polarity on battery terminals in the jump starting procedure section. Chrysler has a recall (T46) out for the corrected manual for vehicles built through April 28, 2017, my car was built on April 29, 2017 and has the incorrect manual but Chrysler refuses to provide a correct one, saying I'm not part of the recall.

- Acworth, GA, USA

problem #2

Aug 012017

Compass

  • 1,701 miles
Total electrical failure on the highway, no stability control, HVAC, turn signals, hazzard lights, 4WD, every electrical item malfunctions, just the engine runs but all instrumentation and electrical accessory stop working in the middle of driving.

- Rockaway, NJ, USA

problem #1

Apr 112017

Compass

  • 1,180 miles
My wife drove home from work parked car in driveway 3 hours later had to bring my daughter to work and window was cracked from bottom up about 10 inches in center of window we also found out another person who bought a 2017 Compass had window crack having a hard time getting dealer to fix window we bought vehicle 6 weeks ago it should be covered under warranty dealer ship took pictures on April 18 2017.

- Syracuse, NY, USA