10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 19,052 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The engine malfunctioned on the freeway causing my brother to have to pull to the side as safely as possible. The engine was smoking and all of the electrical systems started to fail. It said it was overheating.
- Pittsburgh, PA, USA
UNKNOWN the screen on my JEEP COMPASS has gone dark i can't see anything to let me know what functions are happening I have spoken to Jeep and they said i have to replace the unit at over $2000.i believe its a dangerous situation. Can someone please help
- Brooklyn, NY, USA
2017 Jeep Compass has been having an issue with either the start-stop mechanism or the brakes. I was at a single lane red light. The engine went through the start-stop sequence, but when the light turned green and I released the brake, the car struggled to come to life at all and began to stall out. I had to wiggle the steering wheel and shift the gears to multiple places before returning it to drive and thankfully being able to keep moving. I turned the feature off in my car to prevent it from having any further issues while I just made it to work and back home. When I got to the next light and stepped on the brake, I heard a sound and when I looked down and noticed that the parking brake had engaged on its own. Fortunately I was near the dealership, but I was terrified that I was not going to make it there even. After keeping it over night and test driving it, they found nothing wrong with the vehicle at all. This is not the first time this has happened and we took the Jeep to the dealership only to be told that there was nothing they could find wrong with it. I have found several other complaints by other people saying the same exact thing. They are having this issue and when they take it to their service center, they are being told it is fine. This is not fine, and the fact that there has been absolutely nothing done about this simply because there hasn't been any evidence is ridiculous. This is truly unacceptable and I do not feel safe driving this vehicle. Period. There is something seriously wrong with it that no mechanics seem to be able to pinpoint whatever the issue is.
- Woodstock, GA, USA
My sun roof exploded while I was driving on the highway. It was closed and my cover was on, which stopped the glass from coming inside and hitting me or my 1 yr old son
- Brighton, CO, USA
Unknown A frame cracked in half on passenger side
- Woodruff, SC, USA
Known jeep problem- my screen is delaminating which is causing the radio stations to change, climate to turn on and off, phone calls to be made, etc. all whilst the vehicle is in motion, creating distractions.
- Lincolnton, NC, USA
Uconnect touch screen delaminating on my 2017 Jeep Compass Limited 4X4. Started right after my car was just out of warranty, so when I called no one would help me or fix the issue. This was about 2 years ago, I have been dealing with this issue since 2020, it is now 2023.. Since then the screen has gotten WAY worse, delaminating half the screen. It is very distracting while driving and a safety hazard as it will randomly change settings, change which screen I'm on (if on audio, it will change to climate control etc.), sometimes does not work while I am touching the screen, like if I am trying change my climate control settings. If I am driving and need to change my AC up or heat down and its not working, I am having to take my eyes off the road longer to try and get the screen to work, which is a huge safety hazard. Also, probably not be related to the delamination, but my phone will not connect through USB to my Jeep, therefore I cannot use Android Auto. This is also a safety concern as I have to hold my phone or set it down on my lap and look down constantly to use GPS. I live in NJ and GPS is a MUST when driving anywhere. I have tried many different phones, different cables, and resetting my system, with no luck. With so many things wrong with the Jeeps screens especially 2017 and 2018 models you would think they would put out a recall, specifically for the delamination! This is happening to SO many people with various Jeep models. I have been on the phone with Jeep multiple times, many times with representatives who are short with me, and do not care about the issue. It seems as if they get so many calls about the same issue, that once they hear that you are having problems with your screen delaminating they just dismiss you and want to get you off the phone. The issues I am dealing with, along with so many others is very distracting and a major safety concern when the screen is not working property while driving.
- Rahway, NJ, USA
I have done some research and found others that say they got the radio relaced for free because it is a safety Hazzard. The radio chooses options on its own such as the climate options and you can't change it when it happens. I can't keep the SOS app on the radio because it randomly chooses it. I have to keep it turned off and there are some things you cannot use without the radio. It controls all of the driver assist options.
- Red Boiling Springs, TN, USA
Issues staring the car, dealership makes me buy a new battery and that-??s not the problem. Still after spending money on a new battery, it-??s a problem. 13.4 v and it still has issues starting. Sometimes it starts and will NOT let me leave park. I am exhausted of these issues and constantly missing work because of this car the whole point in buying a 2017 car was for it to be reliable, and instead I-??m having a problem even starting it!!!!
- Cinnaminson , NJ, USA
Touch screen on radio/dash is delaminating causing ghost touches. The delamination has caused issues with AC/heating since it glitches and presses what it wants.
- Belle Chasse, LA, USA
The uconnect system screen malfunctions and the screen turns black at times. The system can also make random loud noises while driving. The screen will also keep the backup camera on while you are in drive and cause a major distraction if you look at it. The uconnect screen also has delamination and has bubblin on the screen which is a common problem across many Jeep-Dodge-Ram-Chrysler models between the years of 2017-2019 with the research I have found. In my car it causes ghost movements and screen locking ehich can be incredibly dangerous and distracting.
- Wantagh, NY, USA
Delamination of Uconnect radio causing multiple electronic malfunctions on vehicle, causing a safety issue. Problem has been reproduced and was confirmed by dealership on November 5th 2021. Issue first started in February of 2020.
- White Bluff, TN, USA
My vehicle continually stalls when driving or at stop lights. Sometimes it will start back up other times I have to have it towed.
- Colleyville , TX, USA
Was towed into shop on 4/13/20 jeep would not start, the dealer said it was the battery. Took to shop on 3/9/21 the jeep was stalling out at red light and would not start back up, it took several times to start on a busy highway! Dealer said oil was low and did a consumption test! On 8/17/21 the jeep stalled at a busy light and would not start back up, I had to call 911 to get a officer behind me so I wouldn-??t get hit, I had to tow the jeep back to the dealer. The dealer said the oil was low again. On 10/4/21 the jeep stalled out again at the light and would not start it took me over 5 minutes to get it stated! The only light that came up was the transmission need service now, the dealer look at the jeep and said it was both batteries gone bad! My concern is it keeps stalling out at lights in drive and will not start back up! Which puts myself at risk of being hit from behind! Another thing is when this happens there is no warning lights coming up to let me know what is wrong!
- North Chesterfield , VA, USA
Electrical system problem Jeep completely stops with no warning due to intermittent electrical failure
- Newport, KY, USA
When stopped at a stop light with the engine in gear (drive) there will be a vibration coming from the engine compartment. If you shift into park or neutral it will stop. It only vibrates at an idle while in gear once you start moving it stops.
- Lansing, MI, USA
My vehicle went from not being able to control acceleration or accelerate and making a strange sound while in motion while the RPM was steady going up, to not accelerating at all while in motion, to not shifting gears, to not doing anything in less than 24 hours. I was on the highway when I first noticed all of the problems. I had to pull on side of the road multiple times. It was scary and dangerous being on side of the road as a woman at night with very little lighting in the area. When the vehicle didn't want to do anything at all it was parked.
- Donaldsonville, LA, USA
My Jeep Compass is having issues starting. I have had to take it to the mechanic twice in the past 3 weeks because it keeps not starting! I've tried jumping the battery and nothing. If it sits just one day without it being started, it will go completely dead and won't take a jump. As of right now, my mechanic doesn't even know what's wrong.
- Los Angeles, CA, USA
While pulling off from a stop, the electronic parking brake turns on by itself. This has occurred multiple times, typically on flat city street at a red light or stop sign. The only way to get the car to drive is to restart the engine, but this sometimes takes a few times to start.
- Chicago, IL, USA
- Raleigh, NC, USA