10.0

really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
14,343 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #12

Aug 022018

Compass

  • 9,999 miles
After stopping at intersections, accelerated to 30-35 mph, then as car starts to shift at higher speed, a clunk and hesitation is heard after auto shifting.

- Oriskany Falls, NY, USA

problem #11

Aug 122018

Compass

  • 1,800 miles
Upon starting vehicle and shifting into drive, vehicle has started rolling in reverse on the incline eventhough the transmission is in drive. Upon inspection of the shift indicator, the "D" drive position indicator has been flashing and transmission is not engaged, and the vehicle is freewheeling. Per dealer, computer shows no indication of the problem or code information about it. Returned fron dealer service on 09-01-2018 at approximately 10:30 hours. This has happened on at least three (3) occasions.

- Albion, PA, USA

problem #10

Aug 072018

Compass

  • 1,800 miles
When ever I am moving over 65mph in manual transmission, the vehicle automatically shifting gear from 9 th to 5th gear. Because of that the vehicle making fearful sound and sudden rise in engine RPM and making me uncomfortable driving on freeways, because of sudden downgrading gear from 9 to 5 that is kind of unexpected and uncontrollable. I purchased the car very recently and it is not more than 2 months and lessthan 3000 miles so far.

- Bloomington, MN, USA

problem #9

Aug 192018

Compass

  • 31,081 miles
The contact owns a 2018 Jeep Compass. While attempting to accelerate, the vehicle failed to move. The contact depressed the accelerator pedal and the "gear shift" message displayed. Shortly afterwards, the vehicle violently jolted forward and then dropped. There were no warning indicators illuminated. The vehicle was taken to puente hills Chrysler Dodge Jeep Ram (17280 gale ave, city of industry, ca 91748, (626) 513-0002), but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 31,081.

- Aliso Viejo, CA, USA

problem #8

Aug 192018

Compass

  • 600 miles
Engine shut off without warning while driving on interstate highway. Received messages service transmission and service engine. Coasted to stop on shoulder of road. Car would not restart for about 10 minutes. Checked codes afterwards; shows P0339 crankshaft position sensor a circuit intermittent and P0335 crankshaft position sensor a circuit. This presents a serious safety issue when car engine stops without warning.

- Longwood, FL, USA

problem #7

Jul 012018

Compass 4-cyl

  • 5,000 miles
I was stopping at a stop sign. I went to give the car gas and it spit and sputtered. Cars in the northbound lane had to take the gravel or they would have hit me. I touched the gas and then the gas pedal stuck. It was 55mph hwy and I was already at 65mph. I was going to run into the traffic or take the ditch. I tried shifting into neutral and it would not. I hit the gravel and put on the brakes. I finally brought car to a stop. Put car in park and tried to shut car off. It would not.went to take foot off brake and the RPM's needle was buried. The engine was racing. I pushed both the brake and gas pedal several times and the car finally shut down. There were lights on the dash on an a! and the check engine light. My son in law came to pick me up cause car had to be towed. We looked at gas pedal and brake. Nothing seemed wrong. I had it towed to the dealer 78 miles away. Absolutely horrible experience.

- Stevens Point, WI, USA

problem #6

Jun 202018

Compass

  • 6,416 miles
Radio (display) keeps shutting off and takes minutes to reconnect, brought into dealership say they cant find anything wrong with it it. Has done it 2 more times since then. Here a loud noise when running between 35pmh-45mph, brought into dealership and they said noise is coming from drivetrain, found starcase for exact conditions and engineering is working on a soultion, no dtc's. was sent on my way. We just purchased vehicle in March of 2018. Not a happy customer!

- Hastings, MI, USA

problem #5

Apr 292018

Compass

  • 1,641 miles
I was driving on a county road and the message "service hill assist" came on the screen. I kept driving and the messages "service ESC" and "service engine soon" came on the screen. The power steering went out, the screen for the radio kept flashing on and off, and I could not turn the engine off with the push button ignition. This happened two more times as I was trying to turn the car off and on, and I eventually got the vehicle home. This is a safety issue that needs to be dealt with immediately by Jeep.

- Argillite, KY, USA

problem #4

Mar 102018

Compass

  • miles
All 24 warning lights came on and the vehicle came to a complete stop on 3-4 occasions. Towed to dealer on 3 separate trips. Dealer has not offered another car yet. I was driving and the warning lights came on and the car stopped and I could not get it started back, so I had it towed.

- Detroit, MI, USA

problem #3

Feb 242018

Compass 4-cyl

  • 2,100 miles
While driving between 30-50mph in inclement weather the 4 wheel drive system attempts to engage the rear axle for additional traction. When this occurs there is a intermittent banging noise that emits from the bottom of the vehicle and a bad vibration throughout the vehicle. The dealer diagnosed this as a "over modulation" of the rear axle which causes a binding of the driveshaft. The sound was explained as the driveshaft is flexing in the carrier bearing and striking the exhaust when this binding occurs which has caused marks to appear on the exhaust and drive shaft.. according to the dealer this was a 4 wheel drive module issue and there was no known time when a repair would be available however the vehicle was safe to drive. 3 days after the diagnoses which was the second trip to the dealer for the issue the rear wheels locked up while driving causing the vehicle to skid out of control. This occurred while going around a turn at approximately 40mph on a wet 2 lane highway with neither the brake or accelerator applied at the time. I fear that the issue causes a safety hazard to anyone driving the vehicle with the potential for the rear wheels to lock up at any time. The dealer has reported to me that a second vehicle of the same make and model has had the same issue days after mine occurred.

- Stewartstown, PA, USA

problem #2

Jan 202018

Compass

  • miles
It makes a humming noise and it sounds like when you are slowing down it's almost like it's shifting down. Been doing since I picked it up from the dealer on 01/19/2018. I have had it at the dealership they say the noise is normal. I disagree. I have had a symbol twice come up that looks like this (a)!. my main concern is that humming noise and where is it coming from should I be concerned with the transmission? it happens around 25 and higher speed.

- New Windsor, NY, USA

problem #1

Oct 062017

Compass

  • miles
My fuel efficiency (mpg) is very poor my vehicle, I have 9.4 mpg power loss and the mpg's shown in the official manufacturing web page is epa est. Mpg 22 city/30 hwy. Https://www.Jeep.com/Jeep-capabilities/fuel-efficiency.html additionally I am experiencing loss of power during the start of the drive or when starting again the vehicle's progress after stopping at a traffic light or at the time of revamping a vehicle, I have also experienced shaking as if the engine of the vehicle were going to turn off, without going through and the "check engine" indicator does not activate.

- Austin, TX, USA