10.0

really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
14,343 miles

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« Read the previous 20 complaints

problem #32

Jun 212019

Compass

  • 11,000 miles
I was stopped for a red light at a busy multi lane intersection. When light turned green I accelerated and nothing happened. I turned vehicle off then on by stop/start button several times until vehicle engaged. Very scary. It just basically stalled. Several other things were affected such as instrument cluster indications that were never on before and will not turn off when I go on/off options for those displays. Running lights also suddenly will not work. Upsetting to say the least. Very dangerous. I am not sure but think the start/start feature may be involved as I had it on. It was around 90 degrees outside temp. Vehicle has about 11,000 miles on it.

- Sarasota, FL, USA

problem #31

Oct 202018

Compass

  • 100 miles
Brakes are bad, have been since we got it. They lock up when U hit the brakes. Something was wrong with it when I drove it on the lot. Something rattleing in the front end. They stopped the rattle but brakes are a huge issue. No matter how light you tap them they lock up. When they are wet it is undrivable. Also engine revs up for no reason and the engine kill thing does not work right. Its not instantaneous. Lots of lag before you can move.. we have been back to the dealer right after we bought it to try to trade it for another one but no luck. I should have walked away when it was making the noise when I moved it on the lot. Specially after the way we were treated by the guy who did the paperwork when we declined the extra warranty. If he hadnt been a vet I wouldve walked away. The dealer has records of repairs they tried to make.the brakes have been bad since we bought it and the rest has been going on for a coulpa months now.

- Washington, IN, USA

problem #30

Jun 182019

Compass

  • 4,000 miles
This happened three times over the past two weeks. I have been driving my car in heavy traffic and car will throw itself in emergency brake mode and engine will turn off. Loss of steering control is gone as well. Have been extremely lucky to not get in an accident. Dropped car off to dealer who blamed it on "low oil." Due to "low oil" levels however car is only 7 months old and just 4K miles. He recommended I change the oil every 750 miles! 750! a standard car is every 5,000 miles. The fact that my oil change could be the determining factor between my engine turning off mid drive and getting in an accident is absurd. While researching there are hundreds of similar cases with the same car. People have gotten in accidents due to the car stalling on highways and intersections. Not safe to drive. Do not recommend. Legitimately scared to drive. Should not be allowed on the road!

- Los Angeles, CA, USA

problem #29

Jun 132019

Compass

  • 21,831 miles
Computer message in the car information screen stated shifter service as I was turning on the car. Currently there hasn't been a recall on this item but according to the research there needs to be on set up. Everytime I attempt to accelerate there is a delay also upon braking just a tip jerks the whole vehicle.

- Raleigh, NC, USA

problem #28

Mar 062019

Compass

  • 4,700 miles
Bought brand new. With 4700 miles put on it, it had lost oil and stalled several times. My wife was driving. We took it straight to the dealership where we bought it. Come to find out, it burns oil at an accelerated rate. Many vehicles with this motor, 2.4L multiair, are having this problem. Engines are having to be replaced, when they are still new. When running low on oil, the vehicle suddenly shuts down with no warning, lights, indicating its out of oil and that could be very dangerous. If on a highway or wherever there is heavy traffic. Definitely see a bad accident happening. A new car should not be burning oil at an excessive rate. Please look into this.Jeep/fca seem like nothing is being done about this. I called Jeep right before writing this, and the customer service rep hasn't heard about it. The dealership where I got it has replaced 15 of these motors already. Thankyou

- Bel Air, MD, USA

problem #27

Jun 012019

Compass

  • miles
My 2018 Jeep Compass 4WD makes grumble/drone" sound at 30 mph and above, sounds like it's from the transmission or differential.

- Warren, MI, USA

problem #26

Apr 272019

Compass

  • 9,500 miles
I have had two instances within a 2 months of each other where my new Jeep Compass has broken down and needed to be towed to the dealership. Back in February, I was driving about 65 mph on the highway and the check engine light came on, which I thought was strange. I came up to a stop sign and tried to accelerate again, and I crawled through the intersection with no power, rpms shooting through the roof, and my whole vehicle shaking violently. The harder I pressed on the gas, the slower it went. There was oncoing trafic at this time, so im glad no accident occured. The dealership said that I needed two software updates, for my transmission and one other one, and it fixed the problem. Fast forward to April 27, 2019, im driving 50 mph and the service engine light comes on again. I come to a stop sign again, and try to accelerate, only for the same thing to happen as last time. I made it home and had my car towed to the dealership again. The said that they did not see a check engine light on and were not able to find that one had ever been on when they checked the computer in the vehicle. This is alarming because it was in fact on, and my whole vehicle was basically disabled and shaking violently. They said since they couldnt find anything that there was nothing they could do to fix the problem unless they can recreate it. There is clearly something majorly wrong with this cars computer system if it randomly does this with no warning, and it is dangerous. It doesnt even work enough to log the history of engine lights that are triggered. I dont feel safe driving it. It is under a year old and only had 9500 miles on it when this happend the first time, now it has 13000 miles on it and is still new. This is a major issue when the service shop I bought it from cant even figure out what is wrong.

- Princeton, MN, USA

problem #25

Apr 272019

Compass

  • 24,000 miles
While accelerating onto a highway, my vehicle suddenly shut off. I immediately put hazards on, tried to pull to the side, stopped and tried turning the car back on, after 2 attempts it turned back on but I was scared the entire hour long ride home so drove in the slow lane so that I could pull right off the highway if it happened again. I took the vehicle for service and they said it was the hood latch sensor. They replaced it and it worked fine for a month or so then again this happened while driving down the road about 40 mph, car suddenly shut off. Again another scary experience. Took the car back and they said the actual hood latch needed to be replaced. Pulled out of service center and it happened again, pulled back in to service center and a day later they called and said hood needed realignment. Worked again for a few months then today, again driving down the road, oil pressure low warning flashed on my dash then went off, the check engine light flashed on then yet another warning that read switch to P then desired gear. Car then lost almost all power but luckily had just enough power to get me to a side road where I barely made it onto the road before it shut off. I tried turning it back on and after 2 tries it powered on but when I put into drive and hit the gas, it would not move. It was like it would not engage in gear. This is an extreme safety hazard as this vehicle suddenly stop without warning while driving.

- Cresco, PA, USA

problem #24

Apr 092019

Compass

  • 5,897 miles
The vehicle was in motion on highway 180. The vehicles service engine light, transmission light, electronic parking brake, and service hill holder turned on. I stopped the vehicle in the sholder. I checked the transmission and engine oil and both were good. I tried putting the vehicle on drive and the electronic parking light came on and stopped the vehicle from going on drive. The light stayed on for the electronic braking service. I was able to take it off the brake still with the service lights on. I was going to shift it into drive when it made a strong popping and screeching sound on the transmission when placed on reverse. I moved it to drive and it did the samething. I tried giving it gas and the D for drive would just blink and the vehicle would not move. I waited 30 minutes and tried moving it but nothing happened. I switched the gear from parking to drive hearing the popping sound as I shifted from the P R N D. I was able to drive it for 10-15 minutes and the transmission started heating up from 180F to 192F. While leaving the vehicle stopped for a while the transmission temp did cool off but I will have it serviced since I am still stopped at the highway with my family while writing this.

- Nogales, AZ, USA

problem #23

Mar 032019

Compass

  • 10,000 miles
Radio will randomly turn on while the car is off and I am outside of it (doors locked) car will struggle to go into gear sometimes, strong jerk once it goes into gear. Windshield whippers will turn on on their own (sunny day) and will not turn off.

- Fort Worth, TX, USA

problem #22

Mar 012019

Compass

  • 2,955 miles
This is the third car I own, my first two cars were Honda and now I am currently driving a 2018 Jeep Compass. I have been driving this car since August, on 2/26/19 around 1:30pm I was driving for about 2 minutes when I stopped at a red light and my automatic stop/start turned my car off, I pressed the button and my car started again normally. As the light turned green I moved my foot from the break to the gas and my car did not move. I pressed the auto again and I still did not move, continued to put my car in park and nothing would work. I had to restart my car twice before it would move. This all happened while at a green light with cars behind me. On 2/27/19 at 2:45pm I started my car and while I was still driving pressed the auto stop/start, I get about 200 feet further before my car starts slowing down on its own and shut off. I waited some time before restarting my car. On 3/1/19 at 2:30pm I did not have auto stop/start on, I was driving for some time and my car started to slow down again so I pushed on the gas to accelerate, it would not accelerate and I was able to pull over to the side when my car came to a stop on its own and the emergency break light came on on its own. I waited some time again before restarting my car. I do not feel safe driving this car as it is dangerous to just stop on its own. ** please note the vehicle has approximately 2965 miles on it as of 3/2/19 *

- Staten Island, NY, USA

problem #21

Feb 272019

Compass

  • 10 miles
Enciendo el vehculo pero cuando me quedo dentro del mismo encendido Y con aire acondicionado encendido por lo menos 20minutos SE enciende luz del motor Y transmisin indicando tiene que ser verificado, procedo apagar el vehculo por 2hrs Y al encenderlo nuevamente ya no lo tiene pero aveces puede salir corriendo el vehculo Y el cambio SE queda en 3D nunca baja Y no pasa de 40mph

- Carolina, PR, USA

problem #20

Feb 182019

Compass

  • miles
Second time this issue has been a problem. First time electrical issues prevented car from shifting out of gear and car will not shut off, I had to pull fuses to get car to shut down. Emergency parking brake would not even engage. So my daughter had to hold the brake because said auto was stuck in reverse for over one hour. This is a brand new car. It is my belief that this dealership was not truthful in disclosing the issues with this car. Web shows several instances of this happening, why has the nthtsa not recalled these vehicles with this same setup. I believe it's times that this car gets replaced by the manufacturer.

- Pinehurst, ID, USA

problem #19

Jan 262019

Compass

  • 7,500 miles
After using the remote start and getting in the vehicle I was able to place the vehicle in drive without pressing on the brake or pressing the start/stop button to allow the wheel to move freely, in turn allowing the vehicle to roll forward on a hill without being fully turned on thus not allowing for the power steering to work and the steering wheel locked in position. When in drive the vehicle would not start, after placing it back into park the vehicle would still not start but continued to be able to roll forward when my foot was not on the brake. The vehicles start/stop was completely disabled for for up to 3 minutes then the car very suddenly shook, powered down, and I was able to place it in park and restart the car via the start/stop button and normal operation was resumed.

- Cedar Rapids, IA, USA

problem #18

Feb 072019

Compass

  • 147 miles
Transmission shift locked in reverse, when this happens engine will not shut off, shift will not move or disengage, have to hold brake peddle down or have accident. No shut down, had to have someone pull fuse under the hood to shut car off. Was in motion in reverse in a parking lot, almost hit car behind me. Several problems with this online 2018 Jeep Compass shifter locking

- Pinehurst, ID, USA

problem #17

Nov 012017

Compass

  • 3,000 miles
Automatic transmission, at times, makes a clunking noise shifting from 4th to 5th gear. Noted times are when cresting a hill (stays in 4th gear at higher RPM's until car levels out over the hill) and also when cruising at low speed (30-35mph) when RPM's are low. All other gear shifts are smooth. I have had it in to the dealership twice and it has been checked for upgrades via computer. One upgrade was made but did not change the transmission problem. I was also told that another 2018 Jeep Compass was taken for a test drive and it did the same thing, giving the impression that 'that is how it is.' This is nonsense and should not happen with standard driving practices.

- Williamsburg, MI, USA

problem #16

Nov 082018

Compass

  • 10 miles
At about 25 mph the breaks didn't work when applied and caused an accident, some times the car speeds up even when gas pedal is not applied, sometimes when I shift to drive or reverse the D or R indicator flashing then I have to park and try again.

- Walnut Creek, CA, USA

problem #15

Feb 152018

Compass

  • 3,500 miles
Vehicle transmission would jerk or bump hard enough for seat belt tension system to jerk you into the seat. Would mostly happen at a constant 30 mph or lower such as a school zone. Although would also happen at higher speeds on acceleration such as on ramp or passing another vehicle. After a few weeks of this and after a touch screen safety update to keep the display from flashing full brightness at night, the vehicle was slowing down to turn into private entry of work (gate that requires rfid badge) and shut off completely in middle of the road without warning. Vehicles had to swerve out of the way to miss from hitting us at only 3500 miles on the vehicle. Lucky we were only doing around 20 miles an hour and had our blinker on. The tech that took 22 days to work on the motor of the vehicle and told us the motor turned it self off after the vehicle oil pressure dropped to 5 psi due to a plastic part in engine clogging. I asked why the low oil pressure light did not come on and he said it is not designed to come on until 3 psi and it will never show cause the engine is suppose to turn off first. This is a big safety issue you have a vehicle that can turn off without warning on low oil level or low oil psi. On nearly any other vehicle on the market if you have an 18 wheeler coming up behind you at high speed and going to hit you and you hear a ding and see you have low oil you can speed up and get to a safe distance to pull over or pull over right then and turn off the motor to keep from messing it up. Jeep has decided that their motor is worth more then the life of the people driving them. You should have a choice for when the vehicle turns itself off in order to be able to drive it safely and to be able to make informed choices. You have low battery alert low fuel alert to let you know when it make turn off and why but they designed it to turn off without alerts

- Holly Spring, MS, USA

problem #14

Mar 262018

Compass

  • 7 miles
Vehicle leased new began to have grumbling, load humming noise coming from transmission at 37mph. Took test drive in another vehicle same noise. Jeep said known issue waiting for update. Took vehicle back to dealer updated transmission and drive line module. Noise still there, if vechile placed in 4X4 or ESC turned off noise will disappear. Noise sounds like it can be driveline or transmission not in right gear. Car is not shifting correctly and RPM goes high. Vehicle has stalled out a few times for no reason car was stationary with foot on brake and the auto start off disabled. Heated steering wheel and seats get extremely hot. Shut down on there own at times for no reason. Poor gas mileage is related to engine, transmission and driveline problems

- Lynbrook, NY, USA

problem #13

Sep 302018

Compass

  • 2,596 miles
Malfunction indicator light is on, right side of RPM gauge is lite up with three bars. Vehicle has large clunk when turning corners and accelerating, attempts to stale at low speeds. Note I turn off the stop/start switch as I do not like it to turn off at stop signs. The vehicle acts like it is still on. The dealer said it could not look at my car for two weeks. The vehicle has 2,496 miles on it. They told me the first time I complained that I don't know how to properly drive and I have been driving for 40 years. Vehicle is dangerous for stalling out even at speeds of 10-20 mph. When I shift from park to drive in my garage, it feels like the rear end is going to bust through the floor boards.

- Greensburg, IN, USA

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