10.0

really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
14,343 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #52

Dec 252019

Compass

  • 17,700 miles
The car stopped in the middle of freeway, I was lucky no one was behind me, so far three times it happened. Every time when it happened I was driving the car. The way it happens first my speed will reduced even though I was pushing the gas, and suddenly stops.

- Rancho Palos Verdes, CA, USA

problem #51

Feb 012019

Compass

  • 30,000 miles
When my vehicle hits 47 mph it starts making a very loud humming noise coming from the engine area. The noise continues to be persistent until I slow down to less than 30 mph. I have taken it to dealership but Jeep doesn't know how to fix it. They say they have been working on a software update since early 2018. I'm not sure if it's damaging my vehicle but it is extremely loud.

- South Fork, PA, USA

problem #50

Dec 122019

Compass

  • 28,900 miles
On 12/12/2019 at approximately 8:30pm I was driving eastbound I-80 in Utah traveling about 65mph. At mile marker 130 at the entrance to parleys canyon as I tried to accelerate my vehicle stalled, loosing power. I was able to move to the shoulder of the road but nearly rearended and several semi's needed to do quick manuevers to avoid colliding with me. There were no warnings and it was sudden power loss not previously experienced. The vehicle restarted buy I experience a similar lack of power/acceleration. I do not feel this is safe to drive and I have towed it to a Jeep dealer.

- Park City, UT, USA

problem #49

Nov 162019

Compass

  • 29,000 miles
I purchased my Jeep Compass new. Since I have had it, I have taken my 2018 Jeep Compass in for repair due to loss of oil several times. The loss of oil was first noticed before the first 2,000 miles on the car because of a ticking noise coming from the engine. This car has even stopped on me on while traveling out of town and the engine light comes on along with other lights. In this particular instance it did start back up eventually. When it did, the engine light stayed on the whole time. Recently, (11/16/19), while driving the whole car shuts down in the middle of the street and the emergency brakes lock up. The car will not budge. In this instance the car had to be towed to the dealership. There have been so many issues with this car that I do not feel safe driving it. These issues seem to be completely random and without warning.

- Indianapolis, IN, USA

problem #48

Nov 162019

Compass

  • 29,677 miles
Purchased at the dealership @ 5K..engine stalled @ 18K miles as I was backing out of my driveway.. checked and there was no oil on stick.. had to buy oil twice just to take my Jeep to be serviced and have an 'oil consumption test' performed multiple times, was told everything was fine.. 11K miles later..'service engine, ' 'service transmission, ' flashes on dash. No oil on stick within 400 miles of needing an oil change.. engine won't turnover/start. Stranded with <30K miles & haven't had the vehicle a year.

- Newnan, GA, USA

problem #47

Nov 142019

Compass

  • 9,000 miles
On November 14, 2019, my wife drove our 2018 Jeep Compass on a local street, within minutes, the car began slowing down in the middle of the road, came to a complete stop, and then shut off. Before the car shut off, the emergency brake light came on. On the first attempt, the car did not turn back on. On the second attempt, the car turned back on.

- Uniondale, NY, USA

problem #46

Nov 092019

Compass

  • 15,100 miles
While driving this vehicle on the freeway the "service shifter" message came up on dash. All lights on the shifter came red. Car has only 15,199 miles on it.

- San Diego, CA, USA

problem #45

Nov 042019

Compass 4-cyl

  • 6,000 miles
Car has shut off while driving about 12 times the past 2 years. I noticed started after 6K. My oil is perfectly fine and I keep up with all the oil changes especially since it is a lease and is free with who I lease it through, its very dangerous and I have 4 children!!!!! also sounds a hard knocking sounds while accelerating as it shifts into another gear and jerking of the entire car forward when this happens I had to immediately slam on my brakes as it almost caused huge accident and not to mention shakes me and my children up every time this happens. Why aren't there any recalls on this if there are soooo many complaints? consumer stated I have to take it back in another 1K so I will provide follow up. He said I'm burning a little more than normal so that's why the next 1K I have to go back this is the other issue they are saying is normal. 27766 5:18 pm jerk feeling as changing gears 11/6/19 611 rd 27792 9:36 pm jerk feeling 11/6/19 hulmeville rd 27807 11:19 pm 11/6 really bad thump/jerk 611 ad as I was passing a vehicle between lanes 11/7 8:45 am started it with the remote starter got in vehicle pushed button car wouldn't start sat in idle for 3 min had to keep pushing to start. 11/18 2:28 pm 28329 turning onto main road switching lanes thumb/knocking /jerking 10 mph county line rd 11/19 9:07 am 28352 gibraltrar rd thump/jerking driving straight as I accelerate 11/19 6:03 pm 28371 think while going up on linekiln pk 11/21 6:25 28440 out of parking lot 3 mph jerking thumping as changing gears 11/30 9:47 28843 40 mph jerking thump of car hill town pike I'm having major issues with this car you can see this is only one month.

- Warminster, PA, USA

problem #44

Oct 052019

Compass

  • 40,000 miles
I have been to papas now 5 times for the same two problems my start stop keeps stalling when trying to turn on 3 times now and has had the check start stop system light come on 3 times now. Also my part of my powertrain was broken and my strut broke.

- Hamden, CT, USA

problem #43

Jun 102019

Compass

  • 19,000 miles
The contact owns a 2018 Jeep Compass. When the vehicle was started, the check engine indicator illuminated. The vehicle was taken to eastchester Chrysler Jeep Dodge Ram (718-547-5500, located at 4007 boston rd, bronx, NY 10466) where it was diagnosed that the transmission needed to be repaired. A loaner vehicle was not provided. The contact was informed to get a rental vehicle for two days and the dealer would reimburse him. The dealer was not contacted. The manufacturer was made aware of the failure and did not assist. Additionally, while the contact's daughter was at a stop light, the vehicle was rear ended by another vehicle. The air bags did not deploy. The contact's wife was seated in the front passenger seat and struck her head on the dashboard. The seat belt did not restrain her properly and she sustained a concussion. The driver sustained a back injury. The driver and passenger were taken to the emergency center for medical attention. A police report was filed. The vehicle was damaged, but was not towed. The manufacturer was made aware of the failure and sent someone to investigate. The investigator stated that the seat belt performed as expected. The vehicle was repaired. The failure mileage was approximately 19,000.

- Bronx, NY, USA

problem #42

Oct 222019

Compass

  • 20,000 miles
While driving my car and making a turn on a busy intersection in Chicago my car completely shut off. It appears to be on, but I cannot accelerate. I turn the car off, there's a stall before my car completely restarts. No lights have come on at all. When the car finally comes back on, the emergency brake is activated and it takes some time to get it to turn off. I am not due for an oil change for at least another 2K miles.

- Chicago, IL, USA

problem #41

Oct 222019

Compass

  • 7,040 miles
When driving, the vehicle will suddenly stop, check engine, check transmission, service engine soon all light up and the car will not restart. The vehicle has had an oil and filter change at 5,000 miles. The error codes are: P3506 and P2af5: Cylinder misfire fault detected, throttle position sensor, sensor reference volatage circuit low, crankshaft position sensor, engine oil pressure sensor, accelerator pedal position sensor circuit 1 low. The vehicle is 16 months old and has 7,000 miles. This has happened at least 7 times, the last 3 yesterday. All city driving, once in the driveway. Sometimes vehicle won't turn off, but you cannot move forward. If you wait about 5-10 minutes, all returns to normal until the next event. Maybe in a week, maybe in 5 minutes.

- Shreveport, LA, USA

problem #40

Nov 102018

Compass

  • 7,708 miles
The contact owns a 2018 Jeep Compass. While driving 35 mph, the vehicle shut off without warning and the emergency brake engaged independently. On another occasion, while the contact's wife was driving highway speeds, the failure recurred and the low oil pressure warning indicator illuminated. The vehicle was taken to South county Chrysler Dodge Jeep Ram (455 automall dr, gilroy, ca 95020, 408-842-8244) where it was determined that this was a normal occurrence. The contact was advised to check the oil frequently. The failure persisted and the same dealer provided the contact's wife the same information again. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle had not been repaired. The failure mileage was 7,708.

- Gilroy, CA, USA

problem #39

Oct 052019

Compass

  • 15,000 miles
My car has stalled out several times on the interstate and in busy in town traffic all due to low oil pressure. I have taken my car in several times to have the oil topped off because my dipstick is showing no oil. This happens about every 500 miles. This car is a death trap!

- Council Bluffs, IA, USA

problem #38

Sep 012019

Compass

  • 53,509 miles
Engine eats oil way to much around 709 miles it will start to roughly idle and when checking the oil levels it's 2 quarts low. I can also be driving and the vehicle will jerk when trying to get up to speed thrusting me forward like it's having trouble.

- Cincinnati, OH, USA

problem #37

Sep 092019

Compass

  • miles
My brake engaged yesterday while traveling on a city street. I was stopped at a light. I pushed the gas to make my vehicle accelerate when the light turned green. My vehicle would not move. The brake was engaged. After confirming nothing had hit the brake button. I pushed the brake release. The vehicle still would not go forward. There were images on the screen that include an a!, engine symbol, etc. I pushed the button to restart the car. It would not start. The brake was engaged again. This is the third time this has happened to my vehicle. It is very dangerous when this happens on a major street during peak hours of traffic. During one of the times my vehicle responded like this. The oil light was on. I went to the closest facility to get my vehicle checked. They said there was no oil in my vehicle on April 17, 2019. I had just had my oil changed.

- Lathrup Village, MI, USA

problem #36

Jul 222019

Compass

  • 18,500 miles
The Jeep has an issue....when I back into my drive way in reverse the car will sometimes roll forward....really unsure what this is about but believe it should be checked out. Also, the Jeep sometimes jerk when I take off and even swerve over to the lane left of me when I'm driving in the freeway. I have mentioned these things to the dealership but nothing back yet. I love the vehicle but there's definitely some issues that need to be resolved.

- Detroit, MI, USA

problem #35

Jan 012019

Compass

  • miles
My vehicles transmission, beginning at 30,000 miles, started to lock up. The service transmission and service engine lights both activated. This only occurred while the vehicle was parked and idled. I had to press gas turn vehicle off for a couple of minutes and restart to reset the transmission icon. The same lock up started to happen while driving after I passed the 36,000 miles mark. I was on the highway using cruise control and the vehicle locked up and started to slow down. I could not accelerate so I had to put my hazards and pull over. This happens very often now. Autozone states the code pops up with U1428. I then start to have start up issues at 50,000 miles. The start/stop system is unavailable and the light reflect 'a!' has been activare since. This has caused my vehicle to get really hot. Constant oil burning. And gas burning. When autozone check code it popped up P1dd2 (with no description of what the code was caused by). The vehicle electrical is not stable. In multiple instances my vehicle lights and power have gone in and out while idle and driving. It slows down my vehicle suddenly. I have heard a lot about transmission and engine issues with the newer Jeep but I didn't think this would happen to me. I don't think my vehicle is safe and would like a more professional input since the dealership I bought the vehicle from is never available to assist.

- Atlanta, GA, USA

problem #34

Aug 102019

Compass

  • 11,400 miles
While stopped at a stop light auto start/stop turned the car off as normal. A few moments later the brake light illuminated on the dash and the electronic emergency brake turned on. I released my foot from the brake to see if the car would start back up it would not. The dash read out in park and start. I attempted however car would not start. The emergency brake would not turn off either. I had to call road side assistance for a tow. Vehicle only has 11,400 miles. The car is at the dealership I am waiting on their investigation.

- Staunton, VA, USA

problem #33

Jul 012019

Compass

  • 27,000 miles
While driving down road at about 55 mph. I experienced a jerking motion. Felt like coming from the back wheel area.

- Fredericktown, MO, USA

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