10.0

really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
14,455 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2018 Jeep Compass:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #57

Feb 202020

Compass

  • 16,800 miles
At the end of February 2020 my 2018 Jeep Compass engine would seize, while I was driving. It would shut off, and automatically put on the parking brake. I would no longer be able to accelerate, I'd lose power steering, and then it would struggle to restart. This obviously put me at high risk for causing an accident or being involved in a collision. Before the engine shut down, I would see "cannot shift while vehicle is in drive" on my dashboard screen. I had it towed to dealership, as I was rightly terrified to drive it, and they said it was a loose electrical shifting wire. They stated that they secured it and that it should be fine. It happened again two days later, this time with no dashboard screen indication, only the D on my gear stick flashed, and I brought it back. Upon inspection the dealership said that I was out of oil and this was triggering the engine shut off. I was 800 miles over for an oil change (that I had scheduled but was unable to drive to because of the car malfunctioning) however my car had given me no indication whatsoever that it needed oil. I now must go back to the dealer in 1000 miles for an oil consumption test. Dealership predicts I may possibly need a new engine. My car also jerks when I switch gears and at times it struggles to start. Even if the engine is replaced there is no guarantee that the car engine won't seize again if it is low on oil, or thinks it is, and I shouldn't have to manually check the oil of a 2018 vehicle that I purchased with the expectation that it was safe and reliable. Really disappointed with Chrysler. I've owned Jeep in the past that were great and lasted forever. This is really something that Chrysler should consider recalling the whole make/model for. I'm afraid to drive anywhere or have other people in my car. My car is a liability not a safe passenger vehicle.

- Westerly, RI, USA

problem #56

Mar 012020

Compass

  • 30,500 miles
I've been getting this car serviced every 2-3 months for the same issue since I first leased it in July 2018. I've been saying it's a transmission issue, I get ignored. My car has stopped working in the middle of the road and highways for the entirety of my lease, it happened again on 3/1/2020 and the service department finally took it in. After almost a week of not touching it, they finally took a look at it and confirmed that it was the transmission. They now don't know how long it's going to take to fix and they want to charge me out-of-pocket for a rental car to use until they decide to fix it. This was a brand new vehicle that left the lot with 0 miles on it, I had to go through a recall and countless moments where I was scared to drive it, and no one batted an eyelash. This dealership is rude and careless, they just want to make money off of people. I should not be paying for a leased vehicle that is clearly damaged. This last time that it happened, I was going 35mph on a local road and thank goodness there wasn't many drivers around and no accidents occured.

- Hackettstown, NJ, USA

problem #55

Feb 252020

Compass

  • 37,000 miles
Multiple times the low oil pressure light flashes. In a few instances the car stalls and doesn't want to start back up leaving you stuck. Luckily we've never been hit when this happens. Usually happens going up a hill or around a bend. Oil level in car is good and changed every 3-5000 miles. It doesn't matter if the car is fully warmed up or cold engine. Doesn't matter if gas level is at a 1/4 or 3/4 tank. I checked for recalls and there was a recall for this problem in the previous model year but it says it's not for my vehicle even though it's the exact same problem. This has happened multiple times with the stalling and probably 25 times the low oil pressure light has flickered on.

- New Cumberand, WV, USA

problem #54

Jan 192020

Compass

  • 24,886 miles
I have my 2018 Jeep Compass for literally 10 months now not even a year. Bought the car in April of 2019 and it is now January 2020. I've taken my car approximately 2 times to the shop for routine maintenance. Any time I put the car in reverse it jerks as if something underneath the car is about to fall out. When placed in drive it goes into some sort of limp mode where it does not want to go this has happened to me about 3 times now. Twice in traffic! where I'm stalled out on the highway waving for people to go around. An absolute nightmare. As of last night I was parked at a grocery store about to pull off when the car jerked and shut off again. When I tried to turn the car back on the dash light started to go hay wire and the engine light popped on with the transmission light dinging red that the transmission needs servicing when I put the car in drive again it went no where.this is a huge burden in my life right now this is my only transportation to get my children and I back and forth from school, work, church etc. And I can't even rely on it this is frustrating this car is only 2 years old and has this many major problems with it. I'm literally afraid to drive this car anywhere anymore. I can't believe that this issue hasn't been recalled yet it's soo many complaints on this vehicle. I literally look up everyday to see if this issue has been recalled or if I've received a notice in the mail of this particular recall and nothing! this is not right at all and something needs to be done asap

- Mesquite, TX, USA

problem #53

Dec 252019

Compass

  • 30,000 miles
While driving the tachometer and the digital and analog speedometers went to zero. And the D for drive was flashing in the dash as well as at the shifter along with the parking brake light flashing also.when I pulled over and put it in park it shut itself off and would not immediately restart. This is a few months after taking to the dealer for the transmission not shifting and codes flashing. I have attached a photo taken at about 20 mph of the tachometer and speedometers

- Tippecanoe, OH, USA

problem #52

Dec 252019

Compass

  • 17,700 miles
The car stopped in the middle of freeway, I was lucky no one was behind me, so far three times it happened. Every time when it happened I was driving the car. The way it happens first my speed will reduced even though I was pushing the gas, and suddenly stops.

- Rancho Palos Verdes, CA, USA

problem #51

Feb 012019

Compass

  • 30,000 miles
When my vehicle hits 47 mph it starts making a very loud humming noise coming from the engine area. The noise continues to be persistent until I slow down to less than 30 mph. I have taken it to dealership but Jeep doesn't know how to fix it. They say they have been working on a software update since early 2018. I'm not sure if it's damaging my vehicle but it is extremely loud.

- South Fork, PA, USA

problem #50

Dec 122019

Compass

  • 28,900 miles
On 12/12/2019 at approximately 8:30pm I was driving eastbound I-80 in Utah traveling about 65mph. At mile marker 130 at the entrance to parleys canyon as I tried to accelerate my vehicle stalled, loosing power. I was able to move to the shoulder of the road but nearly rearended and several semi's needed to do quick manuevers to avoid colliding with me. There were no warnings and it was sudden power loss not previously experienced. The vehicle restarted buy I experience a similar lack of power/acceleration. I do not feel this is safe to drive and I have towed it to a Jeep dealer.

- Park City, UT, USA

problem #49

Nov 162019

Compass

  • 29,000 miles
I purchased my Jeep Compass new. Since I have had it, I have taken my 2018 Jeep Compass in for repair due to loss of oil several times. The loss of oil was first noticed before the first 2,000 miles on the car because of a ticking noise coming from the engine. This car has even stopped on me on while traveling out of town and the engine light comes on along with other lights. In this particular instance it did start back up eventually. When it did, the engine light stayed on the whole time. Recently, (11/16/19), while driving the whole car shuts down in the middle of the street and the emergency brakes lock up. The car will not budge. In this instance the car had to be towed to the dealership. There have been so many issues with this car that I do not feel safe driving it. These issues seem to be completely random and without warning.

- Indianapolis, IN, USA

problem #48

Nov 162019

Compass

  • 29,677 miles
Purchased at the dealership @ 5K..engine stalled @ 18K miles as I was backing out of my driveway.. checked and there was no oil on stick.. had to buy oil twice just to take my Jeep to be serviced and have an 'oil consumption test' performed multiple times, was told everything was fine.. 11K miles later..'service engine, ' 'service transmission, ' flashes on dash. No oil on stick within 400 miles of needing an oil change.. engine won't turnover/start. Stranded with <30K miles & haven't had the vehicle a year.

- Newnan, GA, USA

problem #47

Nov 142019

Compass

  • 9,000 miles
On November 14, 2019, my wife drove our 2018 Jeep Compass on a local street, within minutes, the car began slowing down in the middle of the road, came to a complete stop, and then shut off. Before the car shut off, the emergency brake light came on. On the first attempt, the car did not turn back on. On the second attempt, the car turned back on.

- Uniondale, NY, USA

problem #46

Nov 092019

Compass

  • 15,100 miles
While driving this vehicle on the freeway the "service shifter" message came up on dash. All lights on the shifter came red. Car has only 15,199 miles on it.

- San Diego, CA, USA

problem #45

Nov 042019

Compass 4-cyl

  • 6,000 miles
Car has shut off while driving about 12 times the past 2 years. I noticed started after 6K. My oil is perfectly fine and I keep up with all the oil changes especially since it is a lease and is free with who I lease it through, its very dangerous and I have 4 children!!!!! also sounds a hard knocking sounds while accelerating as it shifts into another gear and jerking of the entire car forward when this happens I had to immediately slam on my brakes as it almost caused huge accident and not to mention shakes me and my children up every time this happens. Why aren't there any recalls on this if there are soooo many complaints? consumer stated I have to take it back in another 1K so I will provide follow up. He said I'm burning a little more than normal so that's why the next 1K I have to go back this is the other issue they are saying is normal. 27766 5:18 pm jerk feeling as changing gears 11/6/19 611 rd 27792 9:36 pm jerk feeling 11/6/19 hulmeville rd 27807 11:19 pm 11/6 really bad thump/jerk 611 ad as I was passing a vehicle between lanes 11/7 8:45 am started it with the remote starter got in vehicle pushed button car wouldn't start sat in idle for 3 min had to keep pushing to start. 11/18 2:28 pm 28329 turning onto main road switching lanes thumb/knocking /jerking 10 mph county line rd 11/19 9:07 am 28352 gibraltrar rd thump/jerking driving straight as I accelerate 11/19 6:03 pm 28371 think while going up on linekiln pk 11/21 6:25 28440 out of parking lot 3 mph jerking thumping as changing gears 11/30 9:47 28843 40 mph jerking thump of car hill town pike I'm having major issues with this car you can see this is only one month.

- Warminster, PA, USA

problem #44

Oct 052019

Compass

  • 40,000 miles
I have been to papas now 5 times for the same two problems my start stop keeps stalling when trying to turn on 3 times now and has had the check start stop system light come on 3 times now. Also my part of my powertrain was broken and my strut broke.

- Hamden, CT, USA

problem #43

Jun 102019

Compass

  • 19,000 miles
The contact owns a 2018 Jeep Compass. When the vehicle was started, the check engine indicator illuminated. The vehicle was taken to eastchester Chrysler Jeep Dodge Ram (718-547-5500, located at 4007 boston rd, bronx, NY 10466) where it was diagnosed that the transmission needed to be repaired. A loaner vehicle was not provided. The contact was informed to get a rental vehicle for two days and the dealer would reimburse him. The dealer was not contacted. The manufacturer was made aware of the failure and did not assist. Additionally, while the contact's daughter was at a stop light, the vehicle was rear ended by another vehicle. The air bags did not deploy. The contact's wife was seated in the front passenger seat and struck her head on the dashboard. The seat belt did not restrain her properly and she sustained a concussion. The driver sustained a back injury. The driver and passenger were taken to the emergency center for medical attention. A police report was filed. The vehicle was damaged, but was not towed. The manufacturer was made aware of the failure and sent someone to investigate. The investigator stated that the seat belt performed as expected. The vehicle was repaired. The failure mileage was approximately 19,000.

- Bronx, NY, USA

problem #42

Oct 222019

Compass

  • 20,000 miles
While driving my car and making a turn on a busy intersection in Chicago my car completely shut off. It appears to be on, but I cannot accelerate. I turn the car off, there's a stall before my car completely restarts. No lights have come on at all. When the car finally comes back on, the emergency brake is activated and it takes some time to get it to turn off. I am not due for an oil change for at least another 2K miles.

- Chicago, IL, USA

problem #41

Oct 222019

Compass

  • 7,040 miles
When driving, the vehicle will suddenly stop, check engine, check transmission, service engine soon all light up and the car will not restart. The vehicle has had an oil and filter change at 5,000 miles. The error codes are: P3506 and P2af5: Cylinder misfire fault detected, throttle position sensor, sensor reference volatage circuit low, crankshaft position sensor, engine oil pressure sensor, accelerator pedal position sensor circuit 1 low. The vehicle is 16 months old and has 7,000 miles. This has happened at least 7 times, the last 3 yesterday. All city driving, once in the driveway. Sometimes vehicle won't turn off, but you cannot move forward. If you wait about 5-10 minutes, all returns to normal until the next event. Maybe in a week, maybe in 5 minutes.

- Shreveport, LA, USA

problem #40

Nov 102018

Compass

  • 7,708 miles
The contact owns a 2018 Jeep Compass. While driving 35 mph, the vehicle shut off without warning and the emergency brake engaged independently. On another occasion, while the contact's wife was driving highway speeds, the failure recurred and the low oil pressure warning indicator illuminated. The vehicle was taken to South county Chrysler Dodge Jeep Ram (455 automall dr, gilroy, ca 95020, 408-842-8244) where it was determined that this was a normal occurrence. The contact was advised to check the oil frequently. The failure persisted and the same dealer provided the contact's wife the same information again. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle had not been repaired. The failure mileage was 7,708.

- Gilroy, CA, USA

problem #39

Oct 052019

Compass

  • 15,000 miles
My car has stalled out several times on the interstate and in busy in town traffic all due to low oil pressure. I have taken my car in several times to have the oil topped off because my dipstick is showing no oil. This happens about every 500 miles. This car is a death trap!

- Council Bluffs, IA, USA

problem #38

Sep 012019

Compass

  • 53,509 miles
Engine eats oil way to much around 709 miles it will start to roughly idle and when checking the oil levels it's 2 quarts low. I can also be driving and the vehicle will jerk when trying to get up to speed thrusting me forward like it's having trouble.

- Cincinnati, OH, USA

Read the next 20 complaints »