10.0

really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
14,455 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2018 Jeep Compass:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #77

Dec 042020

Compass

  • 45,500 miles
While driving at approx 30mph the vehicle stalls and message center reads "to shift, vehicle must be stopped" then states "shift to P then desired gear. The restart is rough. Vehicle is 2.5yrs old with 45.5K miles.

- Chatham, NJ, USA

problem #76

Dec 022020

Compass

  • 29,256 miles
'18 Jeep Compass- in repair shop 19 times for 55 individual repairs (several reoccurring) with only 14 completed repairs. Had loaner 119 days in 2yr- 15 attempts to repair transmission (differential) noise 6 attempts to repair stop/start warning and function 5 attempts to repair A/C 5 attempts to repair microphone (not resolved) 2 attempts to repair remote start issues 2 damages caused by shop 35 electrical repair requests 25 transmission/mechanical repair requested. I'm not able to upload my excel summary nor the service and loaner documents due to the upload limitations, please reach out and I can send a different way.

- Ankeny, IA, USA

problem #75

Oct 172020

Compass

  • 44,320 miles
The engine uses excessive oil and the transmission does not shift properly

- Tippecanoe, OH, USA

problem #74

Oct 222020

Compass

  • miles
Car keeps stopping at light and not wanting to turn back

- Grand Prairie, TX, USA

problem #73

Oct 172020

Compass

  • 45,130 miles
Today while driving on the highway, my car started to jerk which then the check engine light popped up with the transmission light saying it needed to be serviced. Once that appeared in the middle of me driving on the highway my car failed to accelerate. It stalled on me in the middle of the highway where everyone is driving 65 mph and it gave me no time to move over to the side of the road. I immediately turned my emergency lights on. Once the car came to a complete stop it jerked and the power on the car went off, so it put it on emergency brakes and said to step on brake and push start. I turned the car completely off and turned it back on, so I began to drive again with caution but the check engine light was still there. I drove for a mile and the transmission light message popped up again, which then cause my vehicle to jerk and stall again in the middle of driving. It put it on emergency brake but this time I was able to move to the side of the road. I let the car cool down so I turned it completely off again. This is not the first this has happened. Its very dangerous and unacceptable. I have taken it to the dealership several times and the mechanics have no idea what it is. I need to get this fixed because its not safe for me or others driving around me. I do not feel safe in this car because random things appear and cause the car to fail while in driving. There was no message or warning about anything.

- Alexandria, VA, USA

problem #72

Nov 202019

Compass

  • 17,000 miles
The contact owns a 2018 Jeep Compass. The contact stated that the computer independently turned off and reset itself. The gear shifter became inoperable. The contact stated that the vehicle shutoff while driving with an unknown warning light illuminated. The vehicle was taken to jason lewis Chrysler Dodge Jeep Ram located at 120 auto ln, sparta, tn 38583 however, the technician was unable to duplicate the failures. The vehicle was taken to East Tennessee Dodge Chrysler Jeep Ram located at 2774 N. main St, crossville, tn 38555, where it was stated that there were many unspecified failures with the vehicle. The technician stated that the vehicle needed to be kept for over a month for comprehensive diagnostic tests. The manufacturer was made aware of the failure and suggested that the contact leave the vehicle with the dealer and request a loaner vehicle. The vehicle was not repaired. The failure mileage was approximately 17,000.

- Crossville, TN, USA

problem #71

Sep 052020

Compass

  • 35,073 miles
Vehicle has randomly shuts down while driving street or highway. Service transmission light comes on while driving and car decelerates which is extremely dangerous at highway speeds. Back up camera instrument panel intermittently does not work. I am sure there is more but at this time this is all I can think about as my daughter, son-in-law and grandbabies are stuck on the side of the road 250 miles from home. Most recent occurrence today with transmission light.

- Spring, TX, USA

problem #70

Sep 042020

Compass

  • 49,000 miles
When driving down the road if I make a complete stop the autostp engages will not disengage until Jeep is in park and turned off and on. The emergency brake will also randomly engage. Cause me not to be able to move. Also have had times were the brake pedal is stiff and cant start the Jeep.

- Bedford, TX, USA

problem #69

Aug 292020

Compass

  • 35,000 miles
When the vehicle is parked after being in motion, I often get an error message for the transmission followed by a check engine light. When this happens, the vehicle has a hard time shifting. By this, I mean that whenever I shift into another gear the vehicle stalls then has an abrupt shift that moves the entire vehicle. If the vehicle is not turned off for a minimum of 30minutes, the vehicle will not exceeds speeds of 35 mph. The vehicle also continues to make a noise that sounds like it is being forced into motion.

- Cicero, IL, USA

problem #68

Nov 152019

Compass 4-cyl

  • Automatic transmission
  • 0 miles
The contact owns a 2018 Jeep Compass. The contact stated that when the vehicle was started, the gear shifter failed to shift to the desired gear. The engine icon illuminated. The failure recurred. The contact called the larry H. miller Chrysler Jeep Dodge Ram riverdale dealer located at 1481 w. riverdale rd, riverdale, ut 84405, and was not given a callback. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. The consumer has stated the problem has occurred more than once.

- Ogden, UT, USA

problem #67

Aug 122020

Compass

  • miles
Stop/start not available, backup camera goes out or does not work, engine is super hot high heat, check transmission ligh, check engine light, amber stop start light, putting in reverse and car will die out or hesitate, only 14,000 miles 2 years old all these symptons came on this week. Truly frustrating 2 year old car and its rediculous how bad this is. I will never buy this Compass or Jeep again.

- Coconut Creek, FL, USA

problem #66

Aug 012020

Compass

  • 49,895 miles
Battery died and requires jump starting every time I turn the vehicle off. It took an hour to start my vehicle today. It is believed to be a voltage regulator issue just like other models of this vehicle but my VIN says it isn't eligible for the recall.

- Jasper, GA, USA

problem #65

Jul 232020

Compass

  • 24,750 miles
Was driving on the highway 65 miles an hour car completely shut down emergency brake was engaged. Message popped up on dash stated to shift car in to park and restart. I went from 65 miles an hour to the side of the road in the matter of seconds a semi almost crashing into me. Pulled over restarted the car, started driving to the dealership when it happened to me again on the way. Left car at dealership was told the next day I needed to purchase an oil change. Dealership said there was no oil on the dipstick and no other problems were found. I am 1000 miles away from an oil change. The dealership said that these cars consume oil excessive amounts that means 5 quarts of oil has been consumed in between my oil changes. I do not trust driving this car myself or with my family. I had no indication or warning that oil levels were even low. Want me to get an oil change and do a 500 mile check for 3000 miles I do not trust driving this car for even 5 miles. Jeep nor dealership will not do anything else until he consumption test is complete. I have also read other complaints stating they are getting replacement engines put in and they are the same engines with no problems fixed.

- Kenosha, WI, USA

problem #64

Jul 242020

Compass

  • 500 miles
Initially service transmission message, appears on the car when it was turn without moving for more than 10 minutes, after that if there was an intention of changing the gear of the car (drive or reverse) the complete cars move like a mayor part was broken. After turning on the car and turning off the car 2 times the message disappear and the car can start moving freely. The car was taken to service and the dealer service explain that it was an incorrect plug. Weeks later the event was repeated but now running at a speed of 60 miles per hour. When the message appears while running the car instantly reduce the speed, which is very danger at this speed, and when pressing the accelerator the engine does not respond and can not exceed 30 miles per hour. This has happened multiples times, and it has been 'corrected' in different ways by the dealership, changing battery and correcting misplaced cables, now it happens every day. It is important to state that I was able of changing the car at the dealership but the same error happens on the new car.

- Boqueron, PR, USA

problem #63

Jun 152020

Compass 4-cyl

  • miles
Will not start when pressing the "start engine" button it was stationary. It also completely stops and locks into place then goes automatically into emergency brake when turning or coming to a stop.

- Chicago, IL, USA

problem #62

Jun 132020

Compass

  • 21,000 miles
The car transmission indicator is coming on. Having a slow time to accelerate and drive

- Jacksonville, FL, USA

problem #61

Jan 142020

Compass 4-cyl

  • 17,468 miles
The contact owns a 2018 Jeep Compass. Contact stated that while driving at 35 mph, the check engine warning light illuminated. The accelerator pedal was depressed however, the vehicle failed to respond. The contact stated that the vehicle failed to exceed 35 mph. The vehicle was towed to commonwealth Dodge Ram (6408 preston hwy, louisville, ky 40219 (502)785-8360), to be diagnosed. The mechanic was unable to duplicate the failure or provide a fault code. The vehicle was not repaired. The failure recurred several times. The vehicle was taken back to the same dealer and the transmission control module was replaced but failed to fix the vehicle. The manufacturer was made aware of the failure but no further assistance was provided. The failure mileage was approximately 17,468.

- Louisville, KY, USA

problem #60

Mar 082020

Compass

  • 14,000 miles
I own a manual 2018 Jeep Compass with around 14,000 miles. This has happened twice now. I noticed, and not sure if it is a coincidence or not, after the car has idled a bit. Each time the car makes a terrible rattling noise. The car loses power, has no pick up, goes limp. It is a manual, and when I put it in 1st or 2nd gear, it will not go above 2rpms on the dial. I usually shift when it gets to 3. no warning lights of any kind come on. I managed to get it not to stall on the highway, but both times I have not had to stop at a light or anything. Both times I let it sit overnight, and it was fine in the morning. After the first time I took it to the dealership and they found nothing. I have contacted Chrysler and have a case number.

- Trenton, NJ, USA

problem #59

Feb 172020

Compass

  • miles
The fuel hand is inaccurate I had a half a tank of gas started it and it randomly said I had 423 miles to E which it has never said not even with a full tank of gas ever since then it's like it drinks the gas it's supposed to be getting more than 120 miles a tank a gas every two days I have to put gas in it or the gas hand is lying. When driving sometimes it feels like something kicks it in the rear it doesn't always do that but it's occasionally and I'm concerned that maybe something is wrong with the transmission there's only 46,000 miles on it I've never had a vehicle that at least once a week it feels like something kicks it or hits it in the rear before it takes off it gets up to 6 or 7 sometimes before it will even change gears when I take it to the garage they say nothing is wrong or they changed the air filter.

- Williamson, WV, USA

problem #58

Oct 172019

Compass

  • 26,000 miles
The contact owns a 2018 Jeep Compass. The contact stated that after switching the transmission shifter to the reverse position, the vehicle erroneously drove forward over a curb, hit several trees, and a parking pole. During the crash the vehicle destroyed. The vehicle was towed away. No injuries were reported. A police report was taken at the scene. The cause of the failure was not determined. The local dealer and manufacturer was not notified of the failure. The failure mileage was 26,000.

- Anderson, SC, USA

Read the next 20 complaints »