10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
10,408 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #11

Mar 082020

Compass

  • 14,000 miles
I own a manual 2018 Jeep Compass with around 14,000 miles. This has happened twice now. I noticed, and not sure if it is a coincidence or not, after the car has idled a bit. Each time the car makes a terrible rattling noise. The car loses power, has no pick up, goes limp. It is a manual, and when I put it in 1st or 2nd gear, it will not go above 2rpms on the dial. I usually shift when it gets to 3. no warning lights of any kind come on. I managed to get it not to stall on the highway, but both times I have not had to stop at a light or anything. Both times I let it sit overnight, and it was fine in the morning. After the first time I took it to the dealership and they found nothing. I have contacted Chrysler and have a case number.

- Trenton, NJ, USA

problem #10

Nov 142019

Compass

  • 10,000 miles
While driving on highway the engine light came on and the vehicle began to pull back and jerk as if it were trying to slow down. Continued for a few miles to Jeep dealer which happened to be on that highway. The technicians explained that the engine light came on so as a safety precaution the vehicle restricts the speed by pulling back when you try to accelerate. The vehicle is currently at the dealer and they are unable to find any code that indicate a problem and they are unable to replicate the issue

- Tenafly, NJ, USA

problem #9

Oct 272018

Compass

  • 3,000 miles
Car stalls randomly if oil is low... on highways, at intersections, while turning or at stop lights and stop signs. Problem started when vehicle only had 3000 miles. Brought it in for service and was told that this is normal behavior for this vehicle. They said the vehicle burns oil quickly and when it is low it stalls. This was a 17 birthday present for my daughter who had several near miss accidents before we figured out the problem.

- Tenafly, NJ, USA

problem #8

Oct 242019

Compass

  • 20,400 miles
Problemas con el check engine SE enciende la luz del panel Y la luz de la transmisin

- Spring Hill, FL, USA

problem #7

Jul 092019

Compass

  • 21,000 miles
While car is in motion engine will stall at red lights / intersections, car will state:put car in drive but car is in drive, low oil pressure warning will illuminate when turning right then disappear, check engine light will flash then turn off. Car may stall, lose power, emergency brake warning, no gas pedal response. I researched this problem and it appears that the crankshaft position sensor could be faulty...car is 2018 with 21,000 miles...cps should not be faulty at this low mileage/age of vehicle...seems to be a common complaint across Jeep Compass vehicles of multiple years.....recall Jeep vehicles for faulty crankshaft position sensor....happens at highway speeds as well, car loses power and steering ability.....dangerous

- Webster, NY, USA

problem #6

Oct 202018

Compass

  • 100 miles
Brakes are bad, have been since we got it. They lock up when U hit the brakes. Something was wrong with it when I drove it on the lot. Something rattleing in the front end. They stopped the rattle but brakes are a huge issue. No matter how light you tap them they lock up. When they are wet it is undrivable. Also engine revs up for no reason and the engine kill thing does not work right. Its not instantaneous. Lots of lag before you can move.. we have been back to the dealer right after we bought it to try to trade it for another one but no luck. I should have walked away when it was making the noise when I moved it on the lot. Specially after the way we were treated by the guy who did the paperwork when we declined the extra warranty. If he hadnt been a vet I wouldve walked away. The dealer has records of repairs they tried to make.the brakes have been bad since we bought it and the rest has been going on for a coulpa months now.

- Washington, IN, USA

problem #5

Apr 252019

Compass

  • 46,817 miles
The contact owns a 2018 Jeep Compass. While the contact was merging into highway traffic, the accelerator pedal suddenly became stuck and caused the vehicle to accelerate. During the failure, the speed increased to more than approximately 80 mph and several warning indicators illuminated, including the service engine and throttle. The accelerator pedal eventually became unstuck and the vehicle was shut off. After restarting the engine, the sensor warnings were no longer illuminated and the vehicle operated normally. Falls motor city (4100 state rd, cuyahoga fall, oh) was notified of the failure. The manufacturer was not contacted. The cause of the failure was not determined. The VIN was not available. The failure mileage was 46,817.

- Akron, OH, USA

problem #4

Apr 082019

Compass

  • 4,950 miles
Over the past week, I have had about 10 instances where my new (6 month old - ~5K mile) Jeep Compass died in the middle of driving. I was unable to accelerate, move, or anything. The only action I could do was to brake. During a handful of these instances, I was in a parking garage, gas station or on a side street where I was able to safely pull over and figure out how to resolve the issue. The other times, I was driving to/from work in the city of boston. These events were extremely terrifying and there was nothing I could have done without warning to prevent being stuck immobile in these intersections. When this happens, I have to put the car in park, remove the parking brake (which automatically turns on while driving), then shut off the car, then turn on the car again (where the engine turns over a few times first), then it's "good" to drive again. I took the car to my Jeep dealer (where I purchased the vehicle) to have the issue inspected/oil changed. As a result, they concluded that the engine on my Jeep has an unresolvable issue from the manufacturer where the engine burns oil more than advertised, unlike the 2016 version of this vehicle.they confirm that no message or engine light code appeared, and the only way to prevent this would be to check the oil constantly. They showed a print out from their system that stated my car has 5 quarts of oil, and each 1 quart of oil should last ~5K miles. Therefore, the oil should not be low enough to stall an engine @ 6 months/5K miles. This is absolutely not acceptable in a new vehicle. I have no indication when a problem exists. If I received some sort of warning/dashlight (really anything), I would know the car is not safe to drive until an issue is addressed. However, this does not happen, so I have to manually check the oil when I have no expertise in doing so in order to identify the issue.

- Framingham, MA, USA

problem #3

Mar 012019

Compass

  • 2,955 miles
This is the third car I own, my first two cars were Honda and now I am currently driving a 2018 Jeep Compass. I have been driving this car since August, on 2/26/19 around 1:30pm I was driving for about 2 minutes when I stopped at a red light and my automatic stop/start turned my car off, I pressed the button and my car started again normally. As the light turned green I moved my foot from the break to the gas and my car did not move. I pressed the auto again and I still did not move, continued to put my car in park and nothing would work. I had to restart my car twice before it would move. This all happened while at a green light with cars behind me. On 2/27/19 at 2:45pm I started my car and while I was still driving pressed the auto stop/start, I get about 200 feet further before my car starts slowing down on its own and shut off. I waited some time before restarting my car. On 3/1/19 at 2:30pm I did not have auto stop/start on, I was driving for some time and my car started to slow down again so I pushed on the gas to accelerate, it would not accelerate and I was able to pull over to the side when my car came to a stop on its own and the emergency break light came on on its own. I waited some time again before restarting my car. I do not feel safe driving this car as it is dangerous to just stop on its own. ** please note the vehicle has approximately 2965 miles on it as of 3/2/19 *

- Staten Island, NY, USA

problem #2

Aug 152018

Compass

  • 800 miles
The contact owns a 2018 Jeep Compass. After releasing the brake pedal, the vehicle experienced unintended acceleration. As a result, the driver lost control of the vehicle and crashed into a utility pole. The front end of the vehicle sustained severe damage. The air bags did not deploy. A police report was filed. The driver sustained a lower back injury, which did not require medical attention. The failure was not diagnosed or repaired. The manufacturer and local dealer (vatland Chrysler, 855 South us 1, vero beach fl 32962, 772-316-1829) were both notified of the failure, but no assistance was offered. The failure mileage was 800.

- Fort Pierce, FL, USA

problem #1

Jul 012018

Compass 4-cyl

  • 5,000 miles
I was stopping at a stop sign. I went to give the car gas and it spit and sputtered. Cars in the northbound lane had to take the gravel or they would have hit me. I touched the gas and then the gas pedal stuck. It was 55mph hwy and I was already at 65mph. I was going to run into the traffic or take the ditch. I tried shifting into neutral and it would not. I hit the gravel and put on the brakes. I finally brought car to a stop. Put car in park and tried to shut car off. It would not.went to take foot off brake and the RPM's needle was buried. The engine was racing. I pushed both the brake and gas pedal several times and the car finally shut down. There were lights on the dash on an a! and the check engine light. My son in law came to pick me up cause car had to be towed. We looked at gas pedal and brake. Nothing seemed wrong. I had it towed to the dealer 78 miles away. Absolutely horrible experience.

- Stevens Point, WI, USA