10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
4,541 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #11

Sep 092022

Compass

  • miles
- Unsure of fault as it hasn-€™t gotten inspected by mechanic or insurance but when start it indicates issue with steering and ESC system - Safety of self and others was severe if wasn-€™t controlled or in un-ideal conditions - Condition has yet to be reproduced or confirmed, sitting in mechanics lot now, not inspected yet - no messages or warnings but the steering would auto correct to left and right randomly when straight driving on the highway

- Saint Albans, VT, USA

problem #10

Jan 072022

Compass

  • miles
While driving on the highway, my car shut down and when I attempted to restart I got a -€œpower steering system hot, performance may be limited-€ message. Had no steering control and unable to power on until the system cooled. It happened a few times while driving home and almost got rear-ended. Currently unable to drive the car because it continues to power off while driving with the above message appearing. I took the Jeep Compass to the dealership and was not told what the issue could possible be.

- Baltimore, MD, USA

problem #9

Feb 082022

Compass

  • miles
Will not start, it-€™s not the car battery or fob battery

- Jefferson City, MO, USA

problem #8

May 032021

Compass

  • miles
The vehicle will suddenly shut off while driving, randomly and without warning. Every dash light will illuminate, power steering goes out, the engine will shut off and will not start back up for 5 minutes or more. This has occurred while stopped at a stop light and while going 60mph in a tunnel. It is a hazard to the driver, passengers, and all surrounding drivers. The vehicle is still under factory warranty, the dealership is offering no assistance, jeep corporate is also unhelpful. The vehicle is UNSAFE.

- Franklin, VA, USA

problem #7

Sep 072021

Compass

  • miles
On at least three separate occasions, without warning, the coolant sensor suddenly goes in to a false coolant temperature alarm as if the temperature has climbed to maximum heat. While the alarm is active, you are unable to accelerate and have no power steering. After a second, the alarm vanishes and coolant temperature gauge shows temperature back at normal operational level. This has happened while driving 65 MPH on a highway. This also happened while trying to make a left-hand turn at a busy intersection. This is quite frightening and if this were to occur at the wrong moment could easily result in an accident. Other owners of the same model vehicle have reported this exact same issue in online forums such as MyJeepCompass.com. In all reported cases, dealers and mechanics are unable to determine the problem after replacing the coolant sensor and trying every possible solution. I believe this is a software or firmware issue causing a false coolant temperature alarm to trigger. I reported this to Jeep and they only recommended bringing the vehicle to a local dealer.

- Chicago, IL, USA

problem #6

Aug 222021

Compass

  • miles
Bought my 2019 Jeep Compass on May 21st, 2019 and it's been in and out of the dealership for the light on gear shift flickering, batteries not charging, radio would change itself, etc. Just in November 2020, I had to take it back to the dealership and get the computer component/frame replaced and that was at 40,000 something miles. Now, after driving this morning to do a couple of arrands in town, it will not do anything. Lights on the dash comes on, break is stiff, warning messages were popping up (like "steering torque service required" "anti-lock brake system service required" "ecs system need service" etc.), mileage on dash is flashing, gas reads full then it drops down to empty and then nothing, engine light stays on during this whole time, can't get gear shift to move out of park, auto start/stop light doesn't come on, brake comes on and off now can't get it turned off, traction is off and won't come on. The dash will read and show that the engine is on but won't turn over.

- Clarkesville, GA, USA

problem #5

Nov 222020

Compass

  • 37,000 miles
Making a turn around and the car went over the curb barely at 20 mph or slower and then the car became in drivable. I have been told the rack and pinion is broken and that Jeep has a 700+ people waiting list for the part because there is a bug in the part and they refused to release it to the people so now I don't have a car to drive all because I ran over a curb going less than 20 mph.

- San Antonio, TX, USA

problem #4

Jan 192020

Compass

  • 3,000 miles
I was backing out of my drive way when the car completely stopped and stalled. I tried turning the car back on and it sounds like it is on but does not let me accelerate or reverse. I tried multiple times turning it on and off and it still would not let me drive. We pushed the car back into the driveway and about 3 hours later I tried turning it on again and it turned on. We took it back to Dodge (this is the second time this car has stalled like this randomly) and they could not duplicate the issue and released the car back to us.

- Tacoma, WA, USA

problem #3

Jan 062020

Compass

  • 2,300 miles
I was at a red lighting turning right and when I started to go the car stalled and would not let me go forward. I tried turning the car on and off and it made a noise like the car was turning on but would not let me move forward. I tried turning it on and off a couple times then the check engine light came on. I popped the hood and then tried turning the car on again, this time it did turn on and was letting me move forward and then it stalled again and would not let me go forward. My husband had to push the car and jump start it (its a manual) we drove straight to Dodge to have it looked at. They were unable to duplicate the issue and released the car back to us.

- Tacoma, WA, USA

problem #2

Nov 062019

Compass

  • 7,000 miles
Steering wheel locks up while driving. Safely stopping the vehicle, turning the vehicle off, and then restarting the vehicle resets and unlocks the steering wheel. This has occurred 4 times now, today being the 4th since we bought the vehicle in July 2019. Today's steering wheel lockup presented an error on the dash: "dynamic steering wheel service required". previous events occurred in September and August of 2019, but without error display.

- Warrenton, VA, USA

problem #1

Jun 282019

Compass

  • 650 miles
After getting off of the highway and coming to a stop at the light, I went to turn and my car stalled out as I was turning. I was on a one lane overpass with no way to pull over. It wouldn't even register that I was trying to turn off my vehicle for a minute. I was finally able to restart my car and keep driving.

- Chandler, AZ, USA