10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
2,289 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #7

Mar 052023

Compass

  • miles
On 4 occasions, months apart, my 2020 Jeep Compass has given me a dashboard alert stating -€œcoolant temperature too high-€ and the engine immediately stalls and shuts down. The first 3 times this occurred, the check engine light would come on and the vehicle would not restart and other alerts such as -€œservice 4WD system-€ and -€œEBS not available-€ would display. At no time was the vehicle overheating or the actual coolant temperature above normal operating temperature. After sitting in the middle of an intersection for 5-10 minutes, the vehicle would finally turn on with the check engine light being off and no alerts displayed. The vehicle would then drive like nothing ever happened for a few months. The most recent time this unexpected shutdown occurred, as I slowed to approach a left hand turn the vehicle gave the coolant temperature error and shut down, losing power steering and making the break pedal incredibly hard to depress. I came to a stop in the turn lane and put it in park, only this time the vehicle could not be restarted at all and it had to be towed home and then the next day towed to the dealer for service. The vehicle is still in the dealers possession for servicing. This issue needs to be investigated and reconciled. If this were to happen on the freeway numerous lives would be at risk.

- Garden Grove, CA, USA

problem #6

Nov 012022

Compass

  • miles
Engine stalling, false overheating reading, battery failing. Radio screen getting stuck with review camera, radio not shutting off after vehicle shuts off, car in park but is not recognized by the system, TIMP issues stop and start function not working properly, losing oil, ESC needs attention. A whole lot of headache. Car has been broke down for a month with 27000 miles and making payment unable to drive.

- Okmulgee, OK, USA

problem #5

Sep 282022

Compass

  • miles
Just bought vehicle at 33k miles, 1 owner. Records show they changed oil and maintained vehicle ever 3500-4000k miles. Test drove a certified vehicle from big chain dealer, 4days later decide to purchase. Driving home car didn't feel right. Felt jumping" While driving like bubbly" Anyway got home. Lift hood. I hear engine knocking, I hear hissing under hood on top, also and clank clank nosies underneath by cat converter. A certified vehicle a 125 point inspection by a major dealership. I feel I been scammed. There's no way this should have passed inspection at all.

- Houston , TX, USA

problem #4

Aug 102022

Compass

  • miles
I did an oil change mid august and found bits of metal in the oil at 50,000 miles, Ive change the oil every 5000 miles. I haven't been rough with it and also every time I get on the highway or rev my engine up to 4000 rpm the transmission slips hard on the 4th gear usually. If I have it on FWD it slips as well. The Blind spot warning goes off randomly sometimes as well.

- Hubert, NC, USA

problem #3

Jul 092022

Compass

  • miles
Vehicle jolts back and forwards while shifting while driving

- Fort Dodge , IA, USA

problem #2

Jul 072021

Compass 4-cyl

  • 12,000 miles
The contact owns a 2020 Jeep Compass. The contact stated that her son was driving at undisclosed speeds when he arrived at his destination turn into a parking lot. Placed the gear actuator in park, within second a warning indicated that the vehicle was not in park however, the contact stated that the vehicle was in park. The gear actuator seized not allowing the contact to change gears. The contact attempted to turn the vehicle off however the vehicle failed to turn off. Unknown if any odor appeared. The police department was contacted and came out and try to assist. Within a second the vehicle went up in flames. The fire department was contacted and extinguished the flames. No injuries were sustained. No medical attention contacted was contacted. The vehicle was towed by the police department to a tow yard (unknown location). The police department deemed the vehicle a total loss. USAA was contacted and will collect the vehicle but as of now, no further information was provided to the contact. The manufacture was informed of the failure however no further assistance was taken at this time. The failure mileage approximately 12,000.

- Montville, NJ, USA

problem #1

Mar 282021

Compass

  • 4,021 miles
I was filling up my gas tank, the automatic stop on the gas pump never shut off. Gas began spilling out of my car onto the ground. I placed the gas pump back and attempt ed to start my car, my car started but shut off right after signaling my oil was low. I just got my oil changed a week before. My car is now at the shop and I am out of pocket to fix this issue. This was a brand new car and it continues to stall and won't hold a charge. After searching this issue it seems to be a common issue with this vehicle. Also I am told by the dealership that my warranty will not cover this issue.

- Philadelphia, PA, USA