10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 2,125 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I been having a problem as I noticed it-??s been seen multiple times with a jeep compass well mine is a 2021 jeep compass trail hawk. The car will shut off and say high coolant temp when that-??s not the problem. The car is not hot and there is no problem with it just lose power and have no control over the car. It shuts off when I-??m driving on the highway has left me stranded multiple times. Almost got hit turning on to the highway and it died as I was turning with a car head on. This is so unsafe. The car has been in the shop multiple times they replace stuff say it-??s fixed it-??s not and happens the minute I drive off. I been stuck in the middle of the lane with oncoming traffic-??s and almost been hit. The dealership seams to not know what-??s wrong with it and it-??s so unsafe to be driving around in. Along with the many other people who have had the same problem. This is dangerous and keep should not be selling unsafe cars.
- Denver, CO, USA
My 2021 Jeep Compass Trailhawk has been in very good condition until the ac recently just started to blow hot air. When I took my jeep in for a routine oil/filter, my local auto mechanic said that upon visual inspection the a/c clutch (part of the a/c compressor) was melted and that I would need a whole new a/c compressor assembly, possibly replace the drier, and completely flush the system. I can't believe that for a fairly new car in very good condition this type of problem shows up. I called Jeep and they said that there is no recall on the a/c compressor for my jeep. However, my mechanic that is now working on fixing the issue said he has to wait a few days for the compressor kit parts as it was on backorder, so there must be other similar issues ongoing. I would like to know how I can get reimbursed for a problem that should not be happening with a 2021 Jeep in very good condition? I am not sure if this is a jeep class issue. Thank you, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Basking Ridge, NJ, USA
The car only has 47,000 miles on it and the steering wheel buttons stopped working, then while the car was off the windshield wipers started going and wouldn-??t stop until the battery died, then when the car battery was charged and the car was started the windshield wipers stopped working, the brake lights stopped working and then the signal lights.
- Ruby, SC, USA
When I turned on my vehicle, I saw about 10 different error messages flash across my dashboard like it was having some sort of exorcism, and then it stopped. No errors were on the dashboard. Everything looked good. I waited a few minutes and my driveway, and then took off for work. As I was making my way out of the neighborhood. I was going about 10 mph, it wasn-??t until I pulled out to my neighborhood onto incoming traffic to cross the road that I realized that the gas pedal was not responding and the car was just rolling at like preset 10 mph speed. I hit the gas pedal many times and the car didn-??t respond. Thankfully I was able to get in the middle lane to avoid a collision, but it was very scary and I consider this to be a tech defect high severity, I called my dealer and they said it-??s gonna be a few hundred dollars to look at it and that-??s totally not
- Jacksonville , FL, USA
When stopped at a stop sign (on a slight incline, if that could be a factor), the Compass suddenly lost power. No reaction from pressing the gas pedal at all. In Drive or in Reverse. The Check Engine light came on and the temperature gauge went all the way up. Putting it in Park and restarting cleared the Check Engine light and the temperature gauge was right back to normal. Almost like nothing had happened. Thankfully it was a small intersection with no other traffic. But could this happen on the freeway?
- Lawrenceburg, KY, USA
Just driving down the highway at the speed limit the car will suddenly say over heating coolant level low and shut off for 1 second. Has done this 3 times in last few weeks. This was after I just had to replace the 2nd battery that controls all the extra functions on the car and a temperature sensor. The coolant level is fine
- Dandridge, TN, USA
The following message displays on my dashboard "Coolant Temperature High. Shutting Down" and the vehicle wants to shut down or sputters. Car shakes like it wants to turn off and then it starts to run like normal
- El Monte, CA, USA
My car has been operating fine. No complaints or any reason to believe there was any problems. I pulled up to a stop sign at a 4 way intersection and my just car shut off. The indicators on my dashboard panel were blinking on and off. It also said my car was on but it was not. The MPH gauge when i tried presssing the stop/start button would slightly move up and back down again. I was able to get my car into neutral but the emergency brake was on and it would not release. After 20 to 30 minutes i tried the start button and it thankfully started back up. I was in an industrial area. Semis and lots of cars and i was unable to even move my car off to the side of the road.
- Bolingbrook, IL, USA
My jeep compass has turned off on me a couple of times as I have been driving. At high speed on the highway and driving in my jobs parking garage arriving to work. Brake coolant has came up on the dash board and the car has stopped running and locking immediately. I have had to restart my vehicle. My safety and others were put at risk as it could have caused a major accident on the parkway that I take to and from work. as well as other drivers around me. There has not been any other warnings or messages or symptoms prior to the shut offs on my vehicle. I took it to the dealership and they keep saying nothing is wrong with my vehicle. This vehicle has put me in danger! & i do not feel safe until it is resolved.
- North Plainfield, NJ, USA
When I was driving all a sudden it started having a weird chugging feeling. I was going 40 MPH. Then when I got to a stop sign, my vehicle completely shut off. I have to hit the button to turn back on as it was not the Auto Start and stop feature. I made it home and as I pulled into my driveway it shut off again. When I start it, just it warming up it shuts off. When I come to a stop sign or traffic light it shuts up in the middle of the intersection. All while this is happening the emergency brake flips on without me turning it on. I have to wait 2 weeks to have it looked at by the Jeep Dealership. My safety and daughters safety was put at Risk because anyone behind us could hit right into the back of us while it malfunctions or oncoming traffic could hit us while it stalls while turning in a turning lane. I did take it to a repair shop and they couldn-??t pull any codes as it was locked out but it was reproduced and shown to them the malfunction. There have been no warning lamps, messages, or other symptoms of problem prior to the failure besides 2 months ago, I was reversing slowly out of a parking spot at Maverick and it felt like something hit the back of my jeep. But no one had. Not sure if this has anything to do with the problem occurring now. Both very concerning. Miles at that time was 34056 and miles as this issue happening is 37000.
- Richfield , UT, USA
On multiple occasions my 2021 Jeep Compass will have a "Coolant Temperature to High, " and then shut my car off. So far I have been able to turn it off and it comes back on. I have taken it to our local Jeep dealer and they basically said there is nothing they can do. The safety issue is that it has just stopped while I am in motion in the middle of traffic risking a collision from the sudden stop. The dealer had it for 3 days and was unable to recreate the problem or find any issues. My Jeep worked fine with no other issues. It has never missed a maintenance appointment and never caused other problems.
- Palm Bay, FL, USA
Error message on dash "Coolant Temperature Too High" and vehicle shuts down. This is happening multiple times. Sometimes it happens multiple times in a week and won't do it for a couple months and then it starts to happen again. Sometimes the vehicle will self resolve after 5-10 seconds and let me keep driving, other times it will shut down and make me restart the vehicle. After restarting, the vehicle is fine as if nothing happened. This has happened going 5-10mph and has also happened driving down highways at 60mph. In some instances, this is happening when stopped and then turning into oncoming traffic and the vehicle stalls which may cause someone to crash into me. Thankfully it hasn't happened yet. After some internet research it appears an investigation was already opened on 2019-2020 jeep compass's for this same issue (PP 22-013).
- Fruita, CO, USA
Unconnect screen is faulty causing lines down the screen and causes the screen to go completely black. Issue has been noted by hundreds of other jeep owners available online and dating back to 2018. Vehicle is available for inspection upon request. This issue puts me and others at risk due to the possibility of loss of visual location on the screen while using navigation, poses possible distraction to the driver which can cause an accident involving other drivers. Problem confirmed by independent service center. Has not been inspected by insurance, manufacturer etc. There were no warning signs before distortion began. Started as 1 single line through the center of the screen and quickly progressed. Lime forst appeared in October 2022.
- Newfane, NY, USA
Rear ended decelerating someone and the car went up in flames then blew up. We are not sure why this happened or what failed for this to happen. Had I not gotten out to check on the other vehicle I could have been seriously injured or worse and this has been looked at by our insurance company.
- Flagstaff, AZ, USA
The 2021 Jeep Compass has been taken to the local Jeep dealer more than 5 times due to vehicle constantly blowing hot air during hot summer days.ac still doesnt work an with hot air blowing it starts to fog up front door windows.
- Gallatin, TN, USA
On Friday, November 5th I was driving my 2021 Jeep Compass when it suddenly stopped in the middle of the road and the message came on 'vehicle not in park' and 'key fib not found.' I pulled into a shopping complex and called the dealer Napleton Chrysler in Clermont, FL and was advised to call Chrysler Roadside Assistant. I called and a tow truck came and took the vehicle to the dealership. On 11/06 Greg serviced my vehicle and he said that the battery was faulty and he changed it and he also changed a part in the glove compartment. I asked him why should a 2021 vehicle has this problem and he said he did not know and he was sending the battery to Chrysler. I took possession on 11/06. On 11/07 I drove to work and on coming home the same incident happened. This time I had to wait about 3 hours for a tow truck to come and then since I had to go to work the next day went to get a rental. Did not get home until after 10:45pm. I am still waiting to get a call from the dealership. This is unacceptable and a serious accident can happen. I do not want to keep this vehicle.
- Ocoee, FL, USA
The contact owns a 2021 Jeep Compass. The contact stated while driving at 40 mph in the rain, the vehicle spun out of control and crashed into a side barrier. The contact stated that she had the tires rotated a month prior and was relating the crash to the tires balding. The contact stated no warning light was illuminated. The air bags failed to deploy. A police report was filed.there were no injuries sustained. The vehicle was not drivable and was towed to steve landers Toyota (10825 colonel glenn rd, little rock, ar 72204). The vehicle was not diagnosed or repaired. The vehicle had not been repaired as of yet. The manufacturer had been informed of the failure and had somebody inspect the vehicle to diagnose the failure. The manufacturer stated that the failure was related to the parking brake being engaged. The failure mileage was approximately 12,000.
- White Hall, AR, USA
My husband and I buy two Jeep. The reason I choose mine and he choose his, was fuel economy. But the Jeep Compass is not performing at all to the standards. I did contact customer service and they were very nice setting an appointment for the Compass to have a check and see what was wrong. Please find attached the results of the check-up. As you can see in the report from the mechanics, not even the car lies in regards to this situation clearly says that only does 13.5 miles per gallon. The advertising also attached says an average of 25 mpg 22 mpg on city and 31 mpg on highway. I will understand if perhaps the car does 20 mpg in hwy and 18 mpg in the city since people have different styles of driving and that will reflect in their gasoline consumption. But this little beautiful car does not have a V8 engine to do only 13.5 and it says so on the dashboard. Placing a car in a computer system to check it is also a bit tricky because the computer will analyze if there is a bad part in the car, the computer will not be able to detect a poorly construct part that causes that huge amount of gas use per gallon.
- Hilton Head Island, SC, USA
VIN not existing. This vehicle is listed for $1 a dealer incentive of $29, ...... I asked to purchase an make delivery. Is there any reason VIN not found. Is this a real car.?
- Thousand Oaks, CA, USA
- Denver, CO, USA