10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
1,706 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #23

Nov 072022

Compass

  • miles
Center cluster on dash (fuel level, eco save meter, etc.) is stuck in night time mode. I've tried everything to reset so I can see my dash durning the day. Its so dark that I ran out of gas during the day becuase I could see my fuel level! dealership wants my vehicle for 5 days to figure it out and they dont know what to do. Fix this please! it started a month after I bought the car. (9 miles first drive, went dark around 3,000 miles, still dark after 10,000 miles) this is very frustating when you cant see your dash!

- Summerville, SC, USA

problem #22

Feb 072023

Compass

  • miles
I have two issues with my vehicle. The first is the lighting on the instrument panel. As of February 7, 2023, the center display in my vehicle appears to be stuck in night mode, resulting in an inability to see the fuel gauge or warning lights during daylight hours. I have taken it to my dealer to report the issue, and they said that is a known issue with 2022 jeep compasses but they are not aware of how to fix it. The service technician agreed that it would be hard to deal with and dangerous to drive. I have hence found the recall information on the on the NHTSA site, but when I enter my VIN number, it says there is no recall for my vehicle. The second issue is that the forward collision warning light is constantly on. When I go into the vehicle settings, it sometimes shows that the forward collision system is on, but the warning light is on, so it's unclear to me whether the system is on or not, which is also not a safe situation. I noticed the issue intermittently in 2022 and reported it to my dealer in February of 2023 but they were not able to fix it.

- Oconomowoc, WI, USA

problem #21

Mar 012023

Compass

  • miles
Dashboard cluster display is not visible during daylight

- Berea, OH, USA

problem #20

Sep 302022

Compass

  • miles
Vehicle will not switch to night mode for interior dash and infotainment system display. The center touch screen unit has already been replaced for a separate problems of it turning itself off and staying black with no access to touch screen controls. The option to adjust the night settings is greyed out, so it cannot be selected to adjust. Daytime setting has to be adjusted to lowest setting and is still extremely bright while driving at night. I have had this vehicle into the dealership several times for this issue, the last time the service manager had to drive the vehicle at night to "duplicate" the problem. I had to go to the dealership, sit in the car and show him exactly what was going on. It is very difficult to drive at night with bright dash and center display lights. I have reported this as a safety issue several times in writing. I was told Jeep is working on a fix for this problem, but it has been several months now, with no fix. I email weekly for an update.

- Butler, PA, USA

problem #19

Feb 182023

Compass

  • miles
The Compass has been stuck in -??night mode, -?? cannot adjust the navigation panel or more importantly, the dashboard. I cannot see the dashboard in daylight, not able to see mph, any warnings etc. I see there is a recall but my car is not listed. I took it to the dealer in mid March 2023 and they said there was nothing they could do. Please help! I purchased this vehicle used and the issue was present.

- Pollock Pines, CA, USA

problem #18

Mar 222023

Compass

  • miles
My instrument cluster has went dark. It stays in dark mode during the day. I am unable to visually see my speed while I-??m driving. My AEB system is also having issues. I have tried to remedy this at the dealership, but they say there is no resolution.

- Litchfield Park, AZ, USA

problem #17

Feb 192023

Compass

  • miles
Vehicle is stuck in night mode

- Apo, NY, USA

problem #16

Feb 042023

Compass

  • miles
My instrument cluster/dashboard glitched and became stuck in night mode. Whenever I would drive during daytime hours it became impossible to see my radio screen along with my speedometer since it's all a screen. Because of this I can barely see my speed or fuel level or any alerts along with not being able to see my GPS screen. I brought it to the dealer and they have no fix for it yet so it's been sitting at the dealership over a month. I am currently trying to get Jeep to buy the car back from me. Thank you!

- Los Angeles, CA, USA

problem #15

Feb 012023

Compass

  • miles
Forward collision sensor kept turning itself off, now my vehicle is telling me to service my headlights, 4WD, airbags and other sensors. Vehicle has also turned off while driving and deployed the AEB when driving. Have taken it to the dealership twice. Dealer contacted the manufacture which they were unable to determine the issue.

- Lewisburg, WV, USA

problem #14

Feb 242023

Compass

  • miles
My infotainment screen and middle of my instrument cluster on the dash will not brighten during the day therefore I cannot see anything on either things. I have tried going into the settings, choosing manual settings to adjust the brightness but it is grayed out and not allowing me to make any changes.

- Hudsonville, MI, USA

problem #13

Nov 192022

Compass

  • miles
The vehicle was stopped at a light and the car shut off by itself. The electrical stayed on, but I had to put the vehicle in park, restart the car, and turn off the emergency brake that turned itself on. This incident happened twice so far for a 2022 compass bought in May 2022. The first time was around 3,000 miles in November 2022. The second time was around 9,300 miles on 03/05/23. Each time the vehicle almost caused an accident when the Jeep was stuck on a busy ramp. Will be booking an appointment with the dealership to have this documented.

- Rockledge, FL, USA

problem #12

Feb 242023

Compass

  • miles
The dash lighting and radio are not dimmable, nearly impossible to see in bright daylight. Radio flashes on and off. Freezes up. Screens and input changes intermittently. The lights are sometimes too dark to see at night and dimmer switches don't do anything. I have had numerous problems with the electrical issues with this vehicle. There needs to be an investigation or recall for these issues. They get fixed at the dealership, only to return. Lastly, the defroster won't turn off. Heat is directed through the defroster and rear center stack when only on floor mode. Dealer says they fixed it and operating normally, but it isn't. Just too many issues with this vehicle. Seems to all be electrical in nature.

- Spencer, WI, USA

problem #11

Jan 262023

Compass

  • miles
Please see uploaded documents for a personal account of all issues on the 2022 Jeep Compass. Yes, it is available for inspection. No warning indications prior to incidents. I went to dealership & they are aware of issues with the mechanical & electrical system, however they did not offer any resolution. No, the vehicle has not been inspected by the manufacturer or anyone else. The issues began within a few days of being bought on 9/12/22. The incidents are random, ongoing, and increasing. No, the issues have not been reproduced or confirmed by anyone. I live 2 hrs from the dealership, however I have made numerous trips to them & on 1/24/23 did make them aware of the problems in writing. I have tried returning the vehicle on several occasions. No one would work with me, return phone calls or emails. They did agreed to a trade but with a $10,000 charge for trading this vehicle in for another one just like it but cheaper cash price of $32,595. That was 9/22/2022, 10 days after signing the contract. However I have been calling & email the salesman & business manager from day one. I am convinced they sold me a Lemon & are preditory lenders considering how they have treated me. The salesman tore the window sticker off the Jeep, waded it up & threw it away the night it was bough. He also did not give me my trade in license plate, or my extra key fob to the new vehicle. I have since gotten the key fob on a trip there. The license plate is gone. I have called & went by numerous times with no one willing to work with me concerning the Jeep on all situations. I have since learn Base MSRP is $26,525. My contract was written for $38,864 in total. Cash price was $35,305. They also financed a down payment through a credit card company when told I had no down payment of $3,000, which is a separate payment. I am not sure this is where I complain about Preditory Lending but I thought it wouldn't hurt to share my situation considering the issues I am having with the physical vehicle.

- Vici, OK, USA

problem #10

Dec 212022

Compass

  • miles
I have 3 issues with my vehicle: 1. Whenever I am in my vehicle for more than 20 minutes the radio starts to fade out and eventually all sound on the vehicle is muted. This happens every time I drive the vehicle for more than 20 minutes an can only be resolved by shutting off the vehicle for an extended period. 2. I was driving on the highway at 65 mph when my car suddenly started braking and nearly caused a rear end collision with the vehicle behind. I tried to continue pressing the accelerator, but the car was not advancing. Fortunately the vehicle did not come to a full stop and I was able to recover. 3. Just the other day my vehicle started to display a light on the dashboard that has warned me that the Forward Collision Warning system is now off. None of the above issues have yet to be inspected by the dealership. I have an appointment on February 3rd. It was very difficult to find a dealership with availability. My vehicle is available for inspection upon request. All these problems appeared within the first 5-days of owning the vehicle.

- Cambridge, MA, USA

problem #9

Jan 032023

Compass

  • miles
2 issues 1 - false positive AEB while driving with no obstacles around on a rural road (speed and mileage below) 2 - backup camera delays, sometimes well into a reverse drive

- Walled Lake, MI, USA

problem #8

Dec 122022

Compass

  • miles
As the vehicle is driven for longer periods of time (over 45 minutes), the instrument panel and control system for the car freezes and slowly fades out on the audio. Once the audio is faded completely it can no longer play the radio, calls or any alerts. The issue continues with freezing the instrument panel and the lane assist, collision warning and pedestrian sensors stop working. This becomes a safety issue as you can no longer use the hands-free device as your car auto-connects via blue tooth. It is also a major issue as the sensors on the vehicle are not dependable for operation. This happens every time you operate the vehicle for longer periods of time.

- Woolwich, NJ, USA

problem #7

Oct 212022

Compass 4-cyl

  • miles
After operating the vehicle for more than 45 minutes radio volume fades and can't hear radio and/or navigation, nor make wireless calls. Volume will not work again until car sits overnight. These vehicles are purchased by people that sometimes drive long distances in inclement weather - not having access to these features (such as radio access to hear weather and road closures) is a hazard. As is not being able to hands free telephone access. Problem is widespread, dealers aren't aware of it, don't know how to fix it, and is widely discussed on MyJeepCompass site by owners who are experiencing the problem shortly after purchase.

- Staten Island, NY, USA

problem #6

Sep 232022

Compass 4-cyl

  • miles
After operating the vehicle for more than 45 minutes radio volume fades and can't hear radio and/or navigation, nor make wireless calls. Volume will not work again until car sits overnight. These vehicles are purchased by people that sometimes drive long distances in inclement weather - not having access to these features (such as radio access to hear weather and road closures) is a hazard. As is not being able to hands free telephone access. Problem is widespread, dealers aren't aware of it, don't know how to fix it, and is widely discussed on MyJeepCompass site by owners who are experiencing the problem shortly after purchase.

- Staten Island, NY, USA

problem #5

Jun 202022

Compass

  • 19,000 miles
The contact owns a 2022 Jeep Compass. The contact stated while driving at various speeds, the vehicle stalled. The START/STOP system message was displayed. The computer screen went blank. The drive button on the instrument cluster and gear selector were blinking. The parking brake engaged without warning. While driving the vehicle at slow speeds, the vehicle jerked forward and failed to respond as needed. The contact waited for the vehicle to restart. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 19,900.

- Oconomowoc, WI, USA

problem #4

Oct 262022

Compass

  • miles
The infotainment systems volume fades to the point where nothing can be heard. This impacts: radio, but also Android Auto/Apple Car play for audio alerts, jeep assistance and hands free call functionality. The vehicle was taken to the dealer and they confirmed Jeep knows about the issue and it will require a software update - TBD. Meanwhile, my new vehicle is useless for any kind of audio functionality. This is a distraction while driving and poses safety concerns.

- Ramsey, MN, USA

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