10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 5,483 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2022 Jeep Compass. The contact stated that while attempting to turn the steering wheel, there was an abnormal vibration with a clicking sound coming from the steering column. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the steering column had failed and needed to be replaced. The vehicle was repaired. The failure persisted. The vehicle was taken to another dealer, Envision CDJR West Covina (298 N Azusa Ave, West Covina, CA 91791) who diagnosed that the steering rack had failed and needed to be replaced. The steering rack was replaced; however, the failure persisted. The vehicle was returned to the dealer who diagnosed that the steering rack had failed again and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 11,963.
- San Demas, CA, USA
The contact owns a 2022 Jeep Compass. The contact stated that while stopping at a drive-thru window, the steering wheel began spinning to the left and then to the right independently. The vehicle then suddenly turned right and hit a nearby curb which then made the vehicle turn to the left hitting another curb. The vehicle continued to turn to the left and right, hitting nearby curbs for approximately 4-5 minutes before settling in nearby mulch about 15 feet from the driver through the window, causing the vehicle to stop. The air bags did not deploy. There were no warning lights. The vehicle was towed. A police report was not been filed. All the wheels attached to the vehicle, excluding the front-driver side wheel, had blown. There was no damage to any surrounding properties. The contact received injuries to their chest however no medical attention was needed. The dealer was contacted and they were advised to contact the manufacturer. The vehicle had not been taken to the dealer to be diagnosed. The manufacturer was made aware of the failure and it was confirmed that there were no recalls associated with the VIN. The manufacturer had opened a case regarding the failure. The failure mileage was 4,968.
- Gastonia, NC, USA
The contact owns a 2022 Jeep Compass. The contact stated while driving 40 MPH, the contact felt the steering wheel going to the left. While shifting gear, the vehicle was experiencing hard shifting. The vehicle was taken to the dealer however, the mechanic was unable to determine the cause of the failure. The mechanic performed an alignment on the vehicle however, the failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 5,000.
- Kissimmee, FL, USA
- Spanaway, WA, USA