10.0

really awful
Crashes / Fires:
2 / 4
Injuries / Deaths:
2 / 0
Average Mileage:
8,219 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #29

Oct 152021

Gladiator

  • miles
The contact owns a 2020 Jeep Gladiator. The contact stated while driving at approximately 60 MPH, The front end of the vehicle was wobbling violently. The contact stated that the vehicle experienced the Death Wobble. The contact stated that he decelerated below 50 MPH and the vehicle operated as needed. The contact stated that the failure had been recurring while driving above 55 MPH and when hitting a bump. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the dealer for diagnostic testing. The vehicle was taken to the dealer, where it was diagnosed that unknown tires, the socket drag link outer, the steering damper, the front bar, the power steering gear and the arm Pitman needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that the vehicle failed to respond when shifting into reverse (R). The contact stated that the vehicle made an abnormal sound shortly after driving from a complete stop. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the transmission fluid was flushed; however, the failure persisted. The vehicle was towed twice due to the failure. The vehicle was not repaired. The manufacturer was not notified of the transmission failure. The failure mileage was unknown.

- Conyers, GA, USA

problem #28

Oct 202023

Gladiator

  • miles
I was driving on the highway going 80mph in 6th gear and my wife smelled something then the gears started grinding I put it in neutral as I was slowing down I was trying to get to the exit which was about 1/4 mile away so I put the truck in 4th and thats when the transmission exploded sending fire and transmission parts on the highway. I saw flames come out from under the vehicle and from the engine compartment, I told my wife to get out and we got everything that we could grab and within 5 minutes the Jeep was engulfed in flames

- Winnemucca, NV, USA

problem #27

Oct 312023

Gladiator

  • miles
The contact owns a 2020 Jeep Gladiator. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Green Valley, AZ, USA

problem #26

Oct 092023

Gladiator 4WD 6-cyl

  • Automatic transmission
  • 83,000 miles
The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The contact stated that the vehicle failed to shift into the intended gear. The contact stated he heard an abnormal clucking sound and smelled a burning odor throughout the vehicle. The contact veered the vehicle off the road and notified a towing company. The vehicle was towed to the residence and then towed to the dealer where it was diagnosed that pressure plate and clutch assembly had failed and needed to be replaced. The contact stated that he was then informed that the VIN was included in NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact was advised by the dealer to purchase an after-market part to repair the vehicle then seek reimbursement. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 83,000. VIN tool confirms parts not available.

- Fort Worth, TX, USA

problem #25

Mar 082023

Gladiator 6-cyl

  • Manual transmission
  • 38,700 miles
The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at an undisclosed speed, the clutch was slipping. There was no warning light illuminated. The contact previously received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, who determined that the failure was related to the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 38,700. VIN tool confirms parts not available. The contact stated the clutch totally failed on 07/12/23. The contact stated there are no parts available to perform the recall.

- Willow Street, PA, USA

problem #24

Feb 232023

Gladiator

  • 18,624 miles
The contact owns a 2020 Jeep Gladiator. The contact stated that on several occasions while driving at various speeds, the transmission started slipping. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was then taken to an independent mechanic who diagnosed the vehicle and determined that the clutch assembly needed to be replaced. Additionally, two transmission mount bolts were missing, and one driveshaft bolt was fractured. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 18,624.

- Jupiter, FL, USA

problem #23

Apr 062023

Gladiator

  • miles
The contact owns a 2020 Jeep Gladiator. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Cedar Point, NC, USA

problem #22

Apr 122023

Gladiator

  • miles
The contact owns a 2020 Jeep Gladiator. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Napa, CA, USA

problem #21

Mar 062023

Gladiator

  • miles
The clutch has been slipping for a while. Over the last week the situation has become worse. Today the slippage resulted in failing to accelerate ended up in a stall while on the on ramp on a highway and narrowly escaped being rear ended by an 18 wheeler which barely managed to stop 2 feet behind. The clutch on this vehicle has been deffective since I bought it (I have driven a manual truck for 20 years and never had problems). FCA has issued a recall (software update for fire hazard) which has been completed on this vehicle but in my opinion fire is not the only danger for this defective clutch. Clutch slippage and stalling is also a hazard. When this incident happened, and tried to get more information I realized there is a second recall for the same exact issue which the "software update" was supposed to fix. When the incident happened earlier today, the clutch was extremely hot and while it did not catch fire it slipped and put me in a dangerous situation. All the while the software update did not do anything. I urge NHTSA to force FCA/Stellantis to replace the clucth on all affected vehicles, or reimburse customers who like myself will do so at their own cost.

- Palo Alto, CA, USA

problem #20

Sep 022022

Gladiator

  • miles
i replaced the gears to 513 at 5000 miles The locker went out at 17000 miles.. The locker is internal to the axle Went to jeep to try to get it covered under warranty and they have refused stating that changing the gears voids the warranty on anything in the axle This should not be valid as the locker was never touched.. There are 1000's of locker issues going on with the axle

- Englewood, CO, USA

problem #19

Jun 122022

Gladiator

  • miles
My truck malfunctioned at an automatic car wash. It has approximately 54k miles. I had no warning lights or system alerts on vehicle or Uconnect app. I stopped in the parking lot & put the Gladiator in Park, I left the ignition on. I got off truck & got a towel to clean interior.There are several spaces to vacuum. I put the vehicle in DRIVE to move forward & out of the way of a patron that was going to reverse out. In DRIVE, I pushed the gas pedal in a slight & normal way. The truck REVERSED in DRIVE position. It accelerated to an unknown speed, it felt constant. I pushed break with foot I pushed D with. Right foot. The breaks didn-??t work. I tried breaking several times during incident, it was approximately 10 seconds. I didn-??t have time to use e- break. I don-??t believe back up camera was displayed. I concentrated on physically looking at surroundings & steering. I avoided hitting 1 car, a SUV & a brick wall. The truck made contact with around 4 trees & a sign. The damage was mainly to L side. There-??s damage to R side & R back tire had a bulge on it. I went over a concrete, grassy area & felt the impacts of front & back ends going over it & landing. I went over another concrete curve & hit a tree at an angle around the middle of front L cab. The impact caused the car to bounce forward. It didn-??t move. I put the truck in Park from D position. I pushed off button. I couldn-??t get out of truck of driver side door it-??s damaged. 1 witness & lady from suv stopped to check on me. I called police to crash site. He noted witness & lack of break marks. Roadside service wait was long, officer called one. I made a report to Uconnect that evening. They gave me a case # told me they-??d move vehicle to a dealer, inspect, analyze & call me. I-??ve called, recorded calls & told case was elevated to higher level & no info can be given to me. They refused to tell me where car was, if inspected, warranty info, or what malfunctioned. My ribs, clavicles, r shoulder hurt for a month.

- Lufkin, TX, USA

problem #18

May 042022

Gladiator

  • miles
Electrical system malfunction. Gladiator is burned down completely. Copart now has it under my insurance companies instruction. Large electrical fire. I took my vehicle into the dealer because the start stop feature stopped working. I received a call at the end of the day and was notified that both my batteries where bad. They replaced both under warranty and kept it over night for testing. Received a call the fallowing late morning informing my that my vehicle was repaired and was ready to be picked up. On my way home I was stopped at a light and noticed smoke coming out around the hood. I immediately pulled over and opened the hood. The electrical wire on the passenger side below the fuse panel were burning. I tried to put it out with a towel but was burned. I called 911 but by the time the fire department came it was too late. My Gladiator was completely burned down. This incident happened in front of a school as they where letting out. A police officer was there directing student to walk around the dangerous incident. The incident was inspected by the fire department and was confirmed in a report that it started in the engine compartment. No warning lamp or messages.

- Sanger, CA, USA

problem #17

Jan 072022

Gladiator

  • miles
I am getting a "service shifter" error and then my power steering goes out and the vehicle goes into "limp mode" This has happened at 70mph on the highway causing me to almost lose control of the vehicle around turns and slow down to an unsafe speed. I have taken it to multiple dealers that could not duplicate the issue but could see codes in the system. The vehicle is once again in the shop now and they are trying to blame everything but the Jeep itself. I know a few other Gladiator owners this has happened to.

- Ruskin, FL, USA

problem #16

Jul 312020

Gladiator

  • 0 miles
The contact owns a 2020 Jeep Gladiator. The contact received notification of NHTSA Campaign Number: 21V028000 (Power Train) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- New Springfield, OH, USA

problem #15

Feb 032021

Gladiator

  • 4,000 miles
Very concerned about the clutch pressure plate recall, I am paying a lot of money for this Jeep that I dont feel safe driving as it can catch on fire. The fact that there is no fix right now is ridiculous. I have driven Jeep my whole life and never had a life threatening issue like this. If there is no solid solution I will never get another fca again

- Livonia, MI, USA

problem #14

Jan 282021

Gladiator

  • 22,500 miles
There are now 2 recalls on manual transmission clutch failures. Original recall 20V124000 and a new one 21V028000. Both are for catastrophic pressure plate failures for clutch slipping, overheating and fragmenting. What is going to happen to all these pressure plates when the clutch disk wears down over time as is normal for a manual transmission and starts slipping then? it will most likely overheat these pressure plates and cause failure then. If these pressure plates are defective they need to be completely replaced and not just reroute electrical lines and reprogram the software to limit engine torque. Fix the issue!

- Carmel, ME, USA

problem #13

Dec 232020

Gladiator

  • 200 miles
Death wobble and vibration when vehicle hot in different surfaces like crossing bridge wheels and steering uncontrollable at high speed over 40 mph. Unusual smell inside cabin. This happens on highway after about two hours of driving.

- Valdosta, GA, USA

problem #12

Dec 252020

Gladiator

  • 16,000 miles
I noticed a strong burning smell driving my 2020 Jeep Gladiator while driving a forest access road in Colorado. When I turned the car off and then back on again the car failed to move when put into gear. After multiple attempts - the Jeep would go into gear but the wheels never engaged. It was towed from the mountains to the dealer in denver where it was discovered that the clutch was "charred". the Jeep had 16,000 miles on it.I have driven manual transmissions my entire life (I am 60 yrs old) and never had a clutch go under 100K on 6 vehicles

- Denver, CO, USA

problem #11

Dec 262020

Gladiator

  • 11,000 miles
The vehicle starts with the front suspension moving uncontrollably from side to side and yanks your steering out of control ( death wobble) did it 6 times to the point that I can not trust the vehicle because it goes out of steering control both front tires move uncontrollably side to side like if both where flat and yanks you side to side takes you out of road

- Valdosta, GA, USA

problem #10

Nov 022020

Gladiator

  • 23,000 miles
I entered the highway and my power steering light came on. I then lost power steering. Immediately got off at the next exit and pulled into the gas station. As I exited my vehicle I observed smoke coming from the hood vents. The engine bay then became fully engulfed in flames and the fire department responded to extinguish the fire. Vehicle is total loss.

- Dorchester, MA, USA

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