The contact owns a 2020 Jeep Gladiator. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Napa, CA, USA

The clutch has been slipping for a while. Over the last week the situation has become worse. Today the slippage resulted in failing to accelerate ended up in a stall while on the on ramp on a highway and narrowly escaped being rear ended by an 18 wheeler which barely managed to stop 2 feet behind. The clutch on this vehicle has been deffective since I bought it (I have driven a manual truck for 20 years and never had problems). FCA has issued a recall (software update for fire hazard) which has been completed on this vehicle but in my opinion fire is not the only danger for this defective clutch. Clutch slippage and stalling is also a hazard. When this incident happened, and tried to get more information I realized there is a second recall for the same exact issue which the "software update" was supposed to fix. When the incident happened earlier today, the clutch was extremely hot and while it did not catch fire it slipped and put me in a dangerous situation. All the while the software update did not do anything. I urge NHTSA to force FCA/Stellantis to replace the clucth on all affected vehicles, or reimburse customers who like myself will do so at their own cost.

- Palo Alto, CA, USA

i replaced the gears to 513 at 5000 miles The locker went out at 17000 miles.. The locker is internal to the axle Went to jeep to try to get it covered under warranty and they have refused stating that changing the gears voids the warranty on anything in the axle This should not be valid as the locker was never touched.. There are 1000's of locker issues going on with the axle

- Englewood, CO, USA

My truck malfunctioned at an automatic car wash. It has approximately 54k miles. I had no warning lights or system alerts on vehicle or Uconnect app. I stopped in the parking lot & put the Gladiator in Park, I left the ignition on. I got off truck & got a towel to clean interior.There are several spaces to vacuum. I put the vehicle in DRIVE to move forward & out of the way of a patron that was going to reverse out. In DRIVE, I pushed the gas pedal in a slight & normal way. The truck REVERSED in DRIVE position. It accelerated to an unknown speed, it felt constant. I pushed break with foot I pushed D with. Right foot. The breaks didn-??t work. I tried breaking several times during incident, it was approximately 10 seconds. I didn-??t have time to use e- break. I don-??t believe back up camera was displayed. I concentrated on physically looking at surroundings & steering. I avoided hitting 1 car, a SUV & a brick wall. The truck made contact with around 4 trees & a sign. The damage was mainly to L side. There-??s damage to R side & R back tire had a bulge on it. I went over a concrete, grassy area & felt the impacts of front & back ends going over it & landing. I went over another concrete curve & hit a tree at an angle around the middle of front L cab. The impact caused the car to bounce forward. It didn-??t move. I put the truck in Park from D position. I pushed off button. I couldn-??t get out of truck of driver side door it-??s damaged. 1 witness & lady from suv stopped to check on me. I called police to crash site. He noted witness & lack of break marks. Roadside service wait was long, officer called one. I made a report to Uconnect that evening. They gave me a case # told me they-??d move vehicle to a dealer, inspect, analyze & call me. I-??ve called, recorded calls & told case was elevated to higher level & no info can be given to me. They refused to tell me where car was, if inspected, warranty info, or what malfunctioned. My ribs, clavicles, r shoulder hurt for a month.

- Lufkin, TX, USA

Electrical system malfunction. Gladiator is burned down completely. Copart now has it under my insurance companies instruction. Large electrical fire. I took my vehicle into the dealer because the start stop feature stopped working. I received a call at the end of the day and was notified that both my batteries where bad. They replaced both under warranty and kept it over night for testing. Received a call the fallowing late morning informing my that my vehicle was repaired and was ready to be picked up. On my way home I was stopped at a light and noticed smoke coming out around the hood. I immediately pulled over and opened the hood. The electrical wire on the passenger side below the fuse panel were burning. I tried to put it out with a towel but was burned. I called 911 but by the time the fire department came it was too late. My Gladiator was completely burned down. This incident happened in front of a school as they where letting out. A police officer was there directing student to walk around the dangerous incident. The incident was inspected by the fire department and was confirmed in a report that it started in the engine compartment. No warning lamp or messages.

- Sanger, CA, USA

I am getting a "service shifter" error and then my power steering goes out and the vehicle goes into "limp mode" This has happened at 70mph on the highway causing me to almost lose control of the vehicle around turns and slow down to an unsafe speed. I have taken it to multiple dealers that could not duplicate the issue but could see codes in the system. The vehicle is once again in the shop now and they are trying to blame everything but the Jeep itself. I know a few other Gladiator owners this has happened to.

- Ruskin, FL, USA

The contact owns a 2020 Jeep Gladiator. The contact received notification of NHTSA Campaign Number: 21V028000 (Power Train) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- New Springfield, OH, USA

Very concerned about the clutch pressure plate recall, I am paying a lot of money for this Jeep that I dont feel safe driving as it can catch on fire. The fact that there is no fix right now is ridiculous. I have driven Jeep my whole life and never had a life threatening issue like this. If there is no solid solution I will never get another fca again

- Livonia, MI, USA

There are now 2 recalls on manual transmission clutch failures. Original recall 20V124000 and a new one 21V028000. Both are for catastrophic pressure plate failures for clutch slipping, overheating and fragmenting. What is going to happen to all these pressure plates when the clutch disk wears down over time as is normal for a manual transmission and starts slipping then? it will most likely overheat these pressure plates and cause failure then. If these pressure plates are defective they need to be completely replaced and not just reroute electrical lines and reprogram the software to limit engine torque. Fix the issue!

- Carmel, ME, USA

Death wobble and vibration when vehicle hot in different surfaces like crossing bridge wheels and steering uncontrollable at high speed over 40 mph. Unusual smell inside cabin. This happens on highway after about two hours of driving.

- Valdosta, GA, USA

I noticed a strong burning smell driving my 2020 Jeep Gladiator while driving a forest access road in Colorado. When I turned the car off and then back on again the car failed to move when put into gear. After multiple attempts - the Jeep would go into gear but the wheels never engaged. It was towed from the mountains to the dealer in denver where it was discovered that the clutch was "charred". the Jeep had 16,000 miles on it.I have driven manual transmissions my entire life (I am 60 yrs old) and never had a clutch go under 100K on 6 vehicles

- Denver, CO, USA

The vehicle starts with the front suspension moving uncontrollably from side to side and yanks your steering out of control ( death wobble) did it 6 times to the point that I can not trust the vehicle because it goes out of steering control both front tires move uncontrollably side to side like if both where flat and yanks you side to side takes you out of road

- Valdosta, GA, USA

I entered the highway and my power steering light came on. I then lost power steering. Immediately got off at the next exit and pulled into the gas station. As I exited my vehicle I observed smoke coming from the hood vents. The engine bay then became fully engulfed in flames and the fire department responded to extinguish the fire. Vehicle is total loss.

- Dorchester, MA, USA

Rear locker engaged while towing a winnebago hike 170S travel trailer on the interstate in 2H at 70 mph. The rear locker should not engage unless the vehicle is in 4low. The rear locker would not disengage resulting in a road-side assistance call and tow to dealership.

- Las Vegas, NV, USA

I was driving on the interstate at 70 mph and noticed my rear locker light on my dash and switch. This should be impossible, I do not have a tazer and "fat fingering" the switch in 2H would only cause a message saying you must be in 4L. Anyway, I instinctively hit the all off button and the light started to flash. I headed for the nearest off ramp. When I slowed down, the light went off. I attempted to turn on the locker, and received a message about needing to be in 4L seems like a potential safety issue if one or both of the lockers engage on their own while driving down the road at highway speeds.

- Peculiar, MO, USA

Around late February the vehicle started making a noise from the front drive shaft area. We took the vehicle to the dealer in denison Iowa 3/4/20 and they told us the front drive shafts were defective and the parts are back ordered fro 4-6 weeks. They told us it was safe to drive but after they took it apart it started doing it more frequently and when it made the noise it pulled hard to the right and seemed unsafe. We contacted fca customer assistance and they told us they would have their parts team locate the required parts. It has now been 41 days and they still do not have the parts, and they are telling us they do not know when they will have the parts. They approved rental car but due to the expense we returned it after 1 month. We can only get the money we have paid for the rental car after our vehicle is repaired which now seems like another month. We could not afford to pay our monthly car payment plus the rental charges. At this point the vehicle has been sitting in our driveway and is not safe to drive.

- Charter Oak, IA, USA

Steering; scary to drive on hwy. Manual transmission feels like it grinds clutch related I thought that was normal cause it was brand new and not broken in. Not so problem still there. Back up camera doesn't always engage I wonder if the manual shifting has any flaws. Too much crap for such a high price. When can I return. Lmk.

- San Antonio, TX, USA

I bought a brand new 2020 Gladiator not even a month old, 6 speed manual. Vehicle started smoking profusely and was expecting a fire, luckily only burnt clutch smell. Concerned about driving it and its brand new. The truck can either start on fire or explode! this is basically a rolling ticking time bomb. It's in at the dealership now with still no remedy. Fca should buy this back from me. W12 recall pressure plate is only a guess and frankly its [xxx]. the entire transmission needs to be replaced with a more robust and rugged solution that matches Jeep brand. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Pleasant Hill, IA, USA

Unsure of what the issue is but have occasional issues with clutch and steering is very loose.

- Knightdale, NC, USA

Lose drive power

- Aurora, CO, USA