10.0

really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
11,092 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #6

Apr 042021

Gladiator

  • 14,000 miles
The vehicle radio will experience a very loud popping sound through the base radio speakers as it appears to short out while at start up or driving. This is very startling and distracting to the driver and may result in an accident. The radio also loses time often, the vehicle has been to the dealership at least 13 times for this. Jeep cares advised me to get tsb ( technician service bulletin) # 08-015-21. This update was suppose to fix " everything " this was not the case. When at start up the radio went to a black screen and locked up for nearly a week. The next week it began to work again and then while backing out of my driveway the loud pop appeared again as the radio shorted out as it has been. A video of the locked up radio and information was sent to Jeep cares who dismissed these events saying to just take it to the dealership when it occurres. This is impossible as it only last about a minute when it shorts out with the startling pop sound. Jeep has not been able to fix these base radios since 2018 and now in 2021 my Jeep Gladiator is still unchanged, the supposed tsb fix has fixed nothing. The sudden startling loud sound has jarred me enough to nearly go out of my lane while on the highway as it is comparatively loud as a rifle being fired from the speakers. Please look into this safety concern as Jeep seems to be ignoring customers concerns on this issue. Thank you for your time.

- Livingston Manor, NY, USA

problem #5

Jun 012020

Gladiator

  • miles
Steering wanders left to right start stop battery won't charge rear defroster 1/3 works

- Laporte, TX, USA

problem #4

Dec 192020

Gladiator

  • 5,200 miles
The contact owns a 2020 Jeep Gladiator. The contact stated that while operating the vehicle, the speedometer displayed erroneous information indicating an inaccurate speed. While traveling approximately 65 mph, the speedometer reading was 83 mph. The cause of the failure was not yet determined. The local dealer elk groove Jeep located at 8575 laguna grove dr, elk grove, ca 95757 and the manufacturer were notified of the failure. The failure mileage was 5,200.

- West Sacremento, CA, USA

problem #3

Apr 142020

Gladiator

  • 6,000 miles
Base Jeep Gladiator radio will short out with a loud pop without warning randomly while in operation. The sound is very loud that emits from the Jeep speakers and startles you enough you could mistake it for hitting something or cause an accident. When it happened the first time I nearly went into the next lane not expecting to be blaster with sound. After the short sound the radio dies, when it comes back on it has lost all settings such as time, stations, phone pairing. This problem is widespread and largely seems to be ignored by Jeep. They replaced my radio when it shorted at the dealership once. New radio does the same exact thing, was told the firmware is most likely defective. This has been going on in the Wrangler as well since 2018.

- Livingston Manor, NY, USA

problem #2

Oct 302020

Gladiator

  • 250 miles
Since purchase this vehicle has had loose and unresponsive steering. It currently has 1600 miles and has been in the shop multiple times. I am told the steering gear needs to be replaced under a campaign however there is no decal as of yet. Jeep does not have the required parts in stock and I am being told it may be months until a repair is available for my vehicle. I also have a problem with the U connect system crashing which also controls most of the interior of the vehicle and renders most of those items like the HVAC inoperable until the system is reset. Both of these issues are constantly present. The steering issue is a nussinace below 40mph and nearly uncontrollable at highway speeds. I feel completely unsafe in the vehicle. The steering wheel sits approx 15-20 degrees to the left to go straight and you can move the wheel the same distance to the right before it reacts. To maintain a straight line you must constantly over correct the wheel.

- Hanover, PA, USA

problem #1

Nov 292019

Gladiator 6-cyl

  • 26 miles
Steering; scary to drive on hwy. Manual transmission feels like it grinds clutch related I thought that was normal cause it was brand new and not broken in. Not so problem still there. Back up camera doesn't always engage I wonder if the manual shifting has any flaws. Too much crap for such a high price. When can I return. Lmk.

- San Antonio, TX, USA