10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 250 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I had a collision incident with my car and an electric pole that broke in half. The airbag did not deploy at all and liberty mutual had deemed my car totaled after having it evaluated at 2020 Auto Body. I had contacted Jeep to complain about safety in regards to what I think is a defected airbag and they had asked me to send photos of my Jeep after the incident. And without asking how fast I was going and having everything based on the photo, Jeep states they will not do any further investigation because based on the photos the deceleration of my car during the incident was not enough to deploy the air bag. I tried to ask them multiple times to email me an explanation of how they determined that the airbag is not defected based on the photos I sent and have not gotten a response except that the case was closed. They refused to email an explanation and would only want to schedule a phone call to explain. I told them I rather have it email for documentation purposes. I am reporting this airbag deployment incident because of safety concerns. Liberty Mutual Claims Contact: Name: Alexis Chavis Case Number: [XXX] Ph: 602-760-0738 Email: Alexis.chavis@libertymutual.com Liberty Mutual Claims Supervisor Contact: Name: Jamie West Ph: 630-393-7913 Email: jamie.west@libertymutual.com 2020 Auto Body Repair Shop Name: Kaleb Nishijo Ph: 808-836-7646 Email: kaleb2020abhawaii@gmail.com Address: 2855 Kaihikapu St Honolulu, HI 96819 Jeep Claim Investigator/Contact Name: Paul Aubin Ph: 844-533-7928 Jeep Case Number: [XXX] Email: Paul.aubin@external.stellantis.com My Contact: Name: [XXX] Ph: [XXX] Email: [XXX] Police Report: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Honolulu, HI, USA
The contact owns a 2022 Jeep Gladiator. The contact stated that upon starting the vehicle or while driving at various speeds, the air bag and SOS warning lights illuminated. The vehicle was taken to the dealer on several occasions, and she was informed that there was an electrical short in the electrical wiring. The vehicle had been serviced three times under warranty; however, the failure returned after each repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 1,000.
- Damascus, AR, USA
The subject Jeep Gladiator was involved in a side impact collision on June 18th, 2022. During the collision, the rear seat belts did not lock resulting in two children colliding with the rear of the two front seats. The side impact airbags did not deploy despite the impact being quite severe. The front airbags did deploy despite there being no impact to the front of the vehicle. Both the seat belts failing and the lack of side impact airbag deployment presents a safety hazard to the rear occupants of the vehicle in the event of a crash. The front airbags deploying without the requisite impact presents a safety hazard to front occupants of the vehicle. The seat belts still will not lock with any amount of pressure. The dealer will not discuss the issue and the insurance company, through a repair shop, currently has possession of the Jeep. There was no warning of any kind that the seat belts would not lock and the airbags would not deploy/deploy.
- Huntsville, AL, USA
- Poway , CA, USA