10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
49,200 miles

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problem #28

Mar 182021

Grand Cherokee

  • miles
The inspection recall on my 1996 Jeep Grand Cherokee did nothing to fix the problem with PCM and catalytic converter specified in the defective issue within the recalls issued. This harms the driver, pedestrians, other passengers and motorists. The tech where I went to have recall work performed ordered parts (see attachment), but nothing was installed on my vehicle. Only "inspected." The tech was told of detailed poor performance and symptoms of a bad PCM. Such as shifting, stalling, fuel economy & hard to start. The Jeep is not operating optimally & this could mean there are. Other problems between different systems. All of these are indications of a faulty PCM. As well as the ABS light being on the dashboard. The PCM is a "critical" system & needs to be replaced. I'm requesting that you fix this problem for free, as it is defective and could mingle with other systems and cause a complete vehicle break down. Or refund the cost to me in full, including labor charges, if I replace/repair myself. If this defective part is not fixed, it could result in property damage, in which cdj would be liable for. Please advise as to how you can help enforce the manufacture to fully repair these defective parts & remedy this problem on fixing the faulty PCM & catalytic converter within a recall and possibly the ABS system and transmission. The vehicle stalls on highway, in park, on the street, when stopped and then it stalls out and is hard to start. It also has not been able to go in reverse ( back up). Which mean it's not getting proper lubrication. Also, the alarm goes off when using key to gain access. Unhooking battery to reset does not help.

- Clayton, IL, USA

problem #27

Aug 102017

Grand Cherokee

  • 165,000 miles
Car usually runs fine cold but when it gets to operating temperature it stalls unexpectedly and in dangerous moments while driving on any road or freeway at any speed. I lose all powered functions like steering and brakes. It won't start again for hours until it has cooled all the way down.

- Valencia, CA, USA

problem #26

May 302015

Grand Cherokee

  • miles
The contact owns a 1996 Jeep Grand Cherokee the contact received a notification of NHTSA campaign number: 13V252000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Decatur, GA, USA

problem #25

Sep 012015

Grand Cherokee

  • miles
The contact owns a 1996 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 13V252000 (fuel system, gasoline, structure) and 02V053000 (power train); however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Aiken, SC, USA

problem #24

Jul 012007

Grand Cherokee

  • miles
The contact owned a 1996 Jeep Grand Cherokee. The contact stated that while in park, the rear of the vehicle caught fire. The fire department was able to extinguish the fire. The contact was unsure if a police report was filed. The vehicle was towed to an independent mechanic. The vehicle was destroyed. The manufacturer was not notified of the failure. The VIN was included in NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The failure mileage was unknown.

- Gary, IN, USA

problem #23

Jan 152008

Grand Cherokee

  • 196,000 miles
The contact owns a 1996 Jeep Grand Cherokee. While driving approximately 45 mph, the vehicle stalled without warning. The vehicle was restarted. The vehicle was taken to the dealer, where it was diagnosed that the battery needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic. The technician diagnosed that the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 196,000.

- San Antonio, TX, USA

problem #22

Jun 112015

Grand Cherokee

  • 246,000 miles
The contact owns a 1996 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000: (fuel system, gasoline, structure). The vehicle was taken to the dealer, but was not repaired. The contact stated that the vehicle was returned in worse condition than it was given. The contact was unable to put the old hitch back on and the dealer refused to do the repair. The dealer stated that the structure was too rusty, but the contact disagreed. The failure mileage was 246,000.

- Mount Prospect, IL, USA

problem #21

Jun 122014

Grand Cherokee

  • miles
Jeep refused to complete the repairs included in the recall: Report receipt date: Jun 19, 2013 NHTSA campaign number: 13V252000 component(s): Fuel system, gasoline, structure potential number of units affected: 1,560,000 Jeep advised us they are unable to complete repairs necessary because the rear of the car has "too much rust". although, we rely on the car every single day to get us to/from work and school.

- Carpentersville, IL, USA

problem #20

Apr 212015

Grand Cherokee

  • miles
The contact owns a 1996 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Sound Beach, NY, USA

problem #19

Feb 232015

Grand Cherokee

  • miles
The contact owns a 1996 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Coeur D Alene, ID, USA

problem #18

Aug 012014

Grand Cherokee

  • miles
The contact owns a 1996 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The contact stated that the part was not available. The contact mentioned that she attempted on numerous occasions to schedule an appointment but was unable due to the part not being available. The contact had not experienced a failure.

- Bridgeport , CT, USA

problem #17

Jan 152015

Grand Cherokee

  • miles
The contact owns a 1996 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Lake Worth, FL, USA

problem #16

Dec 172014

Grand Cherokee

  • miles
The contact owns a 1996 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.

- Captain Cook, HI, USA

problem #15

Nov 012013

Grand Cherokee 4WD 8-cyl

  • miles
The contact owns a 1996 Jeep Cherokee. The contact received a notification for recall NHTSA campaign number: 13V252000 (fuel, system, gasoline, structure). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 05/28/2015

- Lamont, IL, USA

problem #14

Sep 182014

Grand Cherokee 4WD 6-cyl

  • 222,000 miles
Being that recall number: N45 was (and is) incomplete, ie, there are no parts /oem trailer hitch available at local dealers; I purchased and had installed one. Shortly thereafter, I submitted receipt and proof of purchase for reimbursement. This has been to no avail. Its questionable if there are sincere concerns about the safety recall.

- Gibsonville, NC, USA

problem #13

Sep 302014

Grand Cherokee 6-cyl

  • 142,610 miles
I received a safety recall notice from Chrysler concerning gas tank problems. I scheduled an appointment and took the car to the dealer. They were to install a trailer hitch to correct the problem. They called and said they could not do the work because the bumper was not in line as it apparently been hit. I was told needed to pay to fix this before they would do the work. The car is 19 years old and Chrysler allowed us to drive it without us knowing about the existing defect. It seems quite unfair that they only have one method to repair their defect and they are then off the hook for their own safety design flaw. This is the essence of my complaint.

- San Luis Obispo, CA, USA

problem #12

Mar 142012

Grand Cherokee

  • miles
The contact owns a 1996 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) and stated that the part needed was unavailable to perform the repair. The manufacturer was notified of the issue. The contact had not experienced a failure. The VIN was not available.

- Cranford, NJ, USA

problem #11

Aug 222014

Grand Cherokee

  • miles
The contact owns a 1996 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign number 13V252000 (fuel system, gasoline, structure). However, the part needed was unavailable to service the vehicle. The manufacturer was notified of the failure. The contact had not experience the failure.

- Farmingdale, NY, USA

problem #10

Jun 012013

Grand Cherokee

  • miles
The contact owns a 1996 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number: 13V252000 (fuel system, gasoline, structure). The contact stated that the part needed was unavailable to perform the remedy. The dealer was unable to provide an expected date for the remedy part to become available. The manufacturer was not notified of the problem. The contact had not experienced a failure. The VIN was unavailable. Updated 8/19/14 updated 08/28/2014

- Howardsviille, VA, USA

problem #9

Jul 172013

Grand Cherokee

  • miles
The contact owns a 1996 Jeep Grand Cherokee. The contact received a recall notification of NHTSA campaign id number: 13V252000 (fuel system, gasoline, structure). The contact was unable to have the vehicle repaired under the recall because the part was unavailable. The manufacturer was not notified of the problem. The contact had not experienced a failure.

- Felicity, OH, USA

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