10.0
really awful- Crashes / Fires:
- 3 / 2
- Injuries / Deaths:
- 0 / 3
- Average Mileage:
- 33,542 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Received the safety recall regarding the fuel tank on the Jeep and possibility of fuel leak if rear end collision. I was supposed to have received a second notice regarding inspection and installation of a trailer hitch. I have not heard anything in almost 6 months. Please help!
- Algonquin, IL, USA
The contact owns a 1998 Jeep Grand Cherokee. The contact attempted to have the vehicle repaired under NHTSA campaign number 13V252000 (fuel system, gasoline, structure) and was informed that the parts were unavailable. The contact felt that since the failure was reported in June of 2013, there should have been a remedy available before may of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure. Updated 10/7/14
- Moore, SC, USA
The contact owns a 1998 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) had passed a reasonable amount of time for repair. The dealer stated that the part would not be available for several months. The manufacturer was made aware of the failure. The vehicle was not repaired. There were no failures at this time.
- Melrose Park , IL, USA
The fuel level sensor inside the fuel tank is faulty and frequently shorts out causing the fuel level to read zero until a bump in the road causes the sensor to start operating again. This intermittent electrical condition may cause a total electrical failure with the sensor. This type failure may cause an electrical fire with the sensor and ignite the fuel in the tank. The sensor needs to be recalled and the sensor replaced.
- Providence, UT, USA
The contact owns a 1998 Jeep Grand Cherokee. The contact received notification related to NHTSA campaign id number 13V252000 (fuel system, gasoline, structure). The contact stated that repairs were not taken care of in a reasonable amount of time. The dealer indicated that the parts were not available. Contact had not experience a failure. The manufacturer was contacted, but not action from them. Updated 6/10/14
- Reigh, NC, USA
What is the hold up on recall Chrysler corporation won, T recall after sitting down with you people and agreeing to recall and repair going on 2 yrs now??
- Las Vegas , NV, USA
The contact owns a 1998 Jeep Grand Cherokee. The contact stated that he attempted to have the vehicle repaired under NHTSA campaign number:13V252000 (fuel system, gasoline, structure) but was made aware that parts were not available. The contact felt that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced the failure. Updated 6/10/14
- Edgewater, NJ, USA
The contact owns a 1998 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) had surpassed a reasonable amount of time for repair. The dealer stated the part was not available and declined to provide an estimated time when the part would become available. The manufacturer was not contacted. The vehicle was not repaired. The contact had not experienced the failure described in the recall. Updated 05/28/14 the consumer stated while driving on the interstate, on 03/12/2014, the vehicle suddenly decreased acceleration. The consumer was able to maneuver to the side of the road in order to avoid a collision. Updated 05/29/2014
- Monkton, MD, USA
The contact own a 1998 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number 13V252000(fuel system, gasoline, structure) however, the part needed to complete the repair was unavailable. The manufacturer was notified of the issue. The contact had not experienced a failure. Updated 04/21/14 updated 04/24/14
- Monroe, MI, USA
This is a complaint regarding Chrysler recall campaign N45 in connection with a safety issue related to the fuel tank in Jeep Grand Cherokee vehicles. Chrysler has communicated with me twice since July 2013 indicating that my 1998 Jeep Grand Cherokee is subject to a safety recall. The most recent communication is an official safety recall notice. The Chrysler dealer has no information about this recall and therefore will not schedule any remedial action to comply with the recall notice. The Chrysler group recall assistance center places the blame on NHTSA holding up approval on a problem mitigation plan. No date for resolution could be provided. My complaint is that Chrysler has taken an inordinate and unreasonable amount of time to provide a mitigation plan for a problem that they characterize as "sincerely concerned about your safety". Chrysler and NHTSA came to an arrangement in June 2013 that a recall was required. It is unacceptable that over 8 month later, there is still no resolution. Please advise.
- Leawood, KS, USA
The contact owns a 1998 Jeep Grand Cherokee. The contact stated NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) had surpassed the reasonable time for repair. The manufacturer and dealer were contacted and stated the part was not available for repair. The vehicle was not repaired. The contact had not experienced a failure. Updated 02/11/2014 updated 02/11/14
- Booton, NJ, USA
The Jeep stalls for no reason. Just stops running. It was repaired three times before I acquired it. I have done the same repairs twice to no avail. I was told there was a recall and was also told I'd be notified but have not to date. I just replaced the computer brain and the coil yet again.
- Carson City, NV, USA
The contact owns a 1998 Jeep Cherokee. The contact stated that he did not receive a recall notice for NHTSA campaign number 13V25000 ((fuel system gasoline, structure) but he was informed by the manufacturer his vehicle was included in the recall. The contact was informed that the parts were not available and no expected arrival date could be provided. The contact had not experienced a failure. Updated 1/6/14
- Millersville, PA, USA
1998 Jeep Grand Cherokee. Consumer writes in regards to not receiving issued recall notices of vehicle potential fire danger.
- Oklahoma City, OK, USA
My nephew died in a fire after he was impacted from the rear while avoiding debris/people in the highway. www.wggb.com/2013/11/11/state-police-say-they-have-truck-linked-to-I-91-deadly-crash-investigation/..updated 02-04-14 the Jeep was traveling slightly faster when it swerved suddenly into the path of the tractor trailer to avoid debris in the road. The Jeep's left rear impacted the tractor trailer's front (right front?); the Jeep spun 180 degrees, impacted the opened lift gate of a pick-up truck stopped on the breakdown lane, bounced off and impacted the guardrail. It appears all three impacts were to the rear or left rear of the Jeep. It appears the Jeep's driver was on fire before he was ejected from the Jeep. Updated 2/12/14
- Wakefield , RI, USA
These vehicles have a recall for rear gas tank I called crysler they are giving me the runaround about the recall.
- Las Vegas, NV, USA
The contact owns a 1998 Jeep Grand Cherokee. The contact stated that while driving 55 mph in rainy weather, the contact lost control of the vehicle and crashed into a guard rail. The contact stated that the anti lock braking system and the air bags failed. The contact also stated that once she crashed, the fuel tank cracked and gasoline spilled all over the highway. The contact was not injured. A police report was filed. The vehicle was towed to an authorized dealer where they stated that they could not determine the cause of the brake and air bag failure. The vehicle was destroyed. The failure mileage was unknown. The contact called the manufacturer which sent a representative to examine the wrecked vehicle. LH..updated 10/30/13 updated 10/31/2013
- Rockford , IL, USA
S10 direct reply-letter to the white house from constituent requesting help to save families otherwise destined to burn to death in a Jeep because of an accident. Wh contact galen main (202) 456-2176- case: Wh 02072013-296. The consumer wrote in concerning a 1998 Jeep Grand Cherokee that was hit from behind in stopped traffic and burst into flames, before the two occupants were able to escape. The 1993-2004 Jeep Grand Cherokee has a plastic tank located behind the rear axle. The gas tank is larger and even extends below the rear bumper where a low-front-end vehicle can ride under it ad rip the tank open.
- Modem, VA, USA
Car stalls without warning, usually within 40 minutes of starting car. Happens at any speed, from 70 on the highway to 5 mph on our road. No warning. Internet search indicated many Jeep owners with same safety issue and no permanent fixes.
- Clovis, CA, USA
- Talladega, AL, USA