1998 Jeep Grand Cherokee with recall for the floor shifter. Customer states that the dealer never informed him of a recall on his vehicle for the floor shifter since it was put in place in 2002. The consumer stated there is a clicking noise coming from the steering and the mechanic recommended the clock spring be replaced. The consumer stated the cv joints had to be replaced. The consumer received a second opinion about the cv joints and was told it was related to the viscous coupler being worn which was the real problem. The dealer stated minor driver side valve leak, rear main seal seeping, and rear viscous coupler was worn with noticeable hopping felt in the vehicle.

- Reno, NV, USA

While the key was in the ignition and the motor running driver got out of the vehicle with a passenger still inside. Vehicle started to back up, hitting a bench and a building. Vehicle was repaired. The next month the consumer received a recall notice regarding the problem she experienced. Consumer went to another dealership due to lack of cooperation. Also, consumer contacted manufacturer, and was dissatisfied with the response she received from them. She then sought legal help in her state. The consumer requested reimbursement from the manufacturer but she was denied.

- Englishtown, NJ, USA

Problems with recommended modifications to 1998 Jeep Grand Cherokee. The vehicle was hard to get out the park position. When the consumer picked the vehicle up from the technician, again the gearshift was difficult. The consumer requested to be reimbursed. The consumer stated there were no problems with the vehicle until the recall.

- Rancho Cucamonga, CA, USA

While vehicle was parked in the driveway it went into reverse and hit another vehicle. Vehicle wa swithin the remedy scope for recal 02V053000 subject: Inadvertent movement, but the consumer was never notified. Manufacturer would not authorize the dealer to repair the recall because vehicle was involved in a collision.

- Barnegat, NJ, USA

We purchased a 1998 Jeep Grand Cherokee in October 2000. In spring of 2001, I was in my garage and I turned the vehicle on while our garage door was half way up. The vehicle jumped into reverse without me even touching the shifter. Our car was damaged because the bottom of the garage door clipped the top of the vehicle denting and scratching it(the vehicle was damaged, the garage door suprisingly was fine). The Jeep was taken in to be repaired at an autobody shop, and I had to pay over 500 dollars. I then learned that there was a recall for that vehicle, the car has a tendency to slip into reverse suddenly. I called Jeep Grand Cherokee right when I learned of the recall, I faxed them all the necessary information (this was January 2003) and they examined the vehicle. I have not heard anything from them as they will not pay for the damage. Also, the vehicle did not get the recall part to fix the problem. I am very upset as we are very lucky that no one was behind the vehicle when it jumped into reverse. Let me know if there is any help that you can give us in this matter. Thanks again, james emperor jempero@comcast.ent.

- Wyoming, MI, USA

The consumer received a recall notice on 5/9/2003. Recall # 02V053000. On 5/7/2003 the vehicle unexpectedly moved backwards, dragged the consumer, and then hit a tree.

- Martinsville, IL, USA

Consumer stated that the dealer is taking to long to perform the recall#02V053000 inadvertently vehicle movement. Please provide the name, number, and address.

- Evansville, IN, USA

Dealer island Jeep's in lindenhurst, NY. Phone 631/957-0099. Unable to honor manufacturer's recall. States that there are no parts available. Recall no. 02V053.

- Dix Hills, NY, USA