10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 75,147 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Heater A/C for 1999 Jeep Grand Cherokee... failure to operate, ridiculous to repair. Makes driving in cold climates impossible, due to window fogging and ice buildup. Daimler Chrysler should recall and repair all Jeep from 1999-2004 who are all known to have this problem. They should not be allowed to disregard the customer complaints, with regards to this. This was repeated year after year, with no easy solution for customers to repair. An excessively costly and not guaranteed procedure which could create more problems, even when professionally repaired, this is a safety hazard for those who must drive in cold climates.
- Ca, CA, USA
My drivers seat has broken down and become very uncomfortable, and the passenger side makes a clunk noise when someone sits in it during breaking and acceleration this is. One of the many things to have broken on this seat. Very poor quality!
- Sterling Heights, MI, USA
The solenoid continues to go out, threatening damage to the transmission. It has went out twice within a year of replacement.
- Douglas, GA, USA
A defective A/C part failed behind the dash, causing extensive repair costs.
- Daphne, AL, USA
Front disc brake rotors warp causing vehicle front end to shake when braking, vehicle has Chrysler's latest and greatest brake pad and rotor kit installed.
- Acton, ME, USA
I drive a Jeep Grand Cherokee with 68,000 miles and just had the brakes fixed again for the 6th time. My dealer keeps telling me the parts are inferior and I can expect to replace the brakes after 6-7000 miles. I feel this is excessive and Jeep should be able to develope a material that will help the brakes last longer. Other makes of cars never have the problem that Jeep does. I also feel this could be very dangerous since not every one can afford to replace the brakes every 7,000 miles. I can see by the internet that there are thousands of complaints, can't you do something before this is a fire, property damage or crash?
- Minot, ND, USA
While backing out of a parking space consumer shifted the vehicle into drive, and depressed the accelerator pedal, and vehicle accelerated at a higher speed. Then, consumer shifted the vehicle into neutral to gain control and stop. Dealership serviced the vehicle, and replaced the software program.
- Schaumburg, IL, USA
Warped rotors at 15,000 on my 1999 Jeep Grand Cherokee. Front rotors replaced with new style brakes, but warped again at another 15, xxx miles.
- Croton, NY, USA
We are in a disupute with dialmerchrysler regarding a engine repair with our 1999 Jeep Grand Cherokee Laredo. On Dec. 23, 2002 we broke down on the highway because a rocker arm spring broke causing a rod to break through the valve cover and drop down into the engine causing $1600 in damage. The Jeep has 43,000 miles on it and is no longer under warranty. We purchased the Jeep in Feb. 2002 and since that time we have replaced the rotors, a leaking seals and now the engine problem. When we approached Chrysler about possible assistance with the repair bill, we were told that there was no previous history of enging problems and we did not purchase the extended warranty so they would not help us. Our point is that it would have been doubtful that the engine would have had this kind of problem (nor should it have this problem) with such low miles. Also, we were never offered an extended warranty at time of purchase. When we discussed this with the salesman he stated that cost was an issue when buying the Jeep so he didn't want the price to be any higher. Isn't cost always the issue when buying a new car and shouldn't we have been offered a chance to purchase the warranty" we feel that a $6 spring shouldn't cause $1600 to an engine anyhow. Is there any way you could be of help to us"
- Duncansville, PA, USA
- Ravenna, OH, USA